Worst Customer Service Experience I've Ever Had
I rarely leave 1-star reviews, but this experience has earned it.
I placed my order on June 1 and was charged immediately. Since then, I have spent weeks chasing customer support for basic information about my order.
My emails were repeatedly ignored or answered days later with generic copy-and-paste responses that did not address my questions. I requested multiple times to have a manager involved, but those requests were ignored as well.
Eventually, I was told my order was in the "coating stage" and was given an estimated shipping date of June 16. That date came and went. No shipment. No tracking number. No explanation. No follow-up. My emails asking why the promised shipping date was missed were ignored.
I even sent a formal escalation requesting management involvement and management contact information. That email also received no response.
The issue is no longer the production time. The issue is the complete lack of communication, accountability, and respect for paying customers. If your company provides an estimated shipping date, you should either honor it or proactively inform the customer that it has changed. Ignoring the customer entirely is unacceptable.
To make matters worse, I submitted a review describing my experience, and it never appeared on the company's review page. I cannot determine whether it was rejected, removed, or is still pending moderation, but it certainly has not been visible.
Based on my experience, I cannot recommend this company. If you value honest communication, timely updates, and responsive customer service, be aware that your experience may be very different from what is advertised.
This has been one of the most frustrating online purchasing experiences I have ever had.