Redcast Heritage Co. Avis 

62
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Hands down the best costumer service I have ever experienced. They’ll answer your request in 1hr max. Great prices, great items and great care

Noté 5 sur 5 étoiles

One of the best buying experiences I have ever had! I was looking for a very specific jacket in a very specific size. I looked for it world-wide and Redcast Heritage was literally the only place on... Voir plus

Noté 5 sur 5 étoiles

A good friend of mine in the Netherlands referred me to Redcast. He very much appreciated the top notch customer support in his search for an exceptional pair of Japanese denim jeans. So here I went... Voir plus

Noté 5 sur 5 étoiles

Very impressed with a friendly customer focused online retailer. Not only that each garment was individually sealed in its own plastic bag, but every item was of a very high quality. Fast delivery and... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements

Écrit par l'entreprise

Redcast Heritage is committed to tradition and craftsmanship, offering a curated selection of raw Japanese selvedge denim, leather goods and superior-quality apparel for men who like to wear unique, timeless pieces that ages in the best possible way.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

62 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,7

Tous les avis

(62)

33 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

What really stands out for me is the…

What really stands out for me is the customer service that redcast provide ,when i sent them many questions about sizing and product they always answered me back quickly in a friendly professional manner ,,they have great passion for the product they sell and this is important to me as a customer.I also find the information regarding sizing is super accurate which is so important when buying something of such quality ,,im always confident in what im buying with redcast heritage and look forward to many purchases from them .Shipping is very quick to Ireland and prices are very good so overall its my go to store for top quality craftsmanship,,love what they are doing 5⭐️⭐️⭐️⭐️⭐️

14 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Great selection of products and service

I've purchased multiple times from Redcast Heritage and have always been very satisfied with their service. Shipping speed (to Canada) is very quick. A couple of times I've had to modify my order too, and they have always accommodated my requests.

18 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Everything is absolutely perfect !

I have been a regular client at Redcast Heritage since 2022 : sneakers, tees, sweatshirts and denim of course.
I have always been more than satisfied : selection, prices, size charts, photos, wise advices, super neat express deliveries and after-sales service always available and friendly.
Everything is absolutely perfect !
One of the best European sites for denim and Japanese clothing to my knowledge and a great team of real enthusiasts.
As always, thank you Redcast !

4 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Top notch

They know what they're doing and what they're selling. Lots of information and exactly what I want to know. The right photos too, so I know what to expect.
The service is top notch. And the import duties have already been paid for within Europe.
I shop nowhere else anymore.

15 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing!

Redcast has an amazing selection of high quality apparel (including Y2 Leather), ordering is easy, shipping is prompt. Great service altogether

7 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic!

My experience with RH has been fantastic! Great selection and fast shipping! I literally receive orders for the same brands faster than if I order from the retailer down the road. I highly recommend them!

4 février 2026
Avis spontané
Noté 5 sur 5 étoiles

A truly incredible shop

A truly incredible shop. Incredible because such kindness, professionalism, and skill are rare in a shop that constantly researches authentic men's clothing. A truly amazing place.

2 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Top Shop

Tienda de confianza, 100% fiable con ropa de mucha calidad y a buen precio.

4 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Dismal service

I ordered a shirt online. Unfortunately the shirt was faulty. I started a return on 23 December and was told that a replacement would be sent soonest. After that, there was radio silence for over two weeks. I sent several messages and finally got a response saying there was no one in the office to take appropriate action. It is now 3 weeks since the issue was reported, and till date neither have I received the replacement shirt or even a message from Redcast proposing a resolution.
Future buyers, please beware of the after sales service, especially the false, made-up excuses from the sales team.

UPDATE and REPLY.
Thank you for your prompt response. What you have said in your reply isn’t accurate.
Firstly, I notified you of the fault on 18 December and it too your office 5 days to respond. This clearly delayed the return initiation.
Secondly, your email of last week confirmed that the replacement shirt would be despatched on Monday. It was not.
Going forward, please state facts and do not give your customers inaccurate information.

23 décembre 2025
Avis spontané
Logo de Redcast Heritage Co.

Réponse de Redcast Heritage Co.

Hello Shiladitya,

Thank you for taking the time to share your feedback.

As we informed you earlier today, the return of the faulty shirt arrived at our facilities on Friday, January 9th. Due to the high volume of parcels we receive on a daily basis, we were only able to process and ship the replacement today, Wednesday, January 14th.

Considering that there was a weekend in between, during which we do not operate, we believe this timeframe is more than reasonable and do not feel it warrants the level of dissatisfaction expressed.

A separate matter is the time it took for the return to reach us, which was affected by the Christmas holidays and is unfortunately beyond our control.

In any case, we appreciate your comment and sincerely hope you receive and enjoy the replacement shirt very soon.

We believe it is understandable that during particularly busy periods such as the holiday season, both logistics and response times may be slightly slower than usual.

Kind regards,
Isabel

Noté 1 sur 5 étoiles

Not a good return policy

Not a good return policy. Customer has to eat the cost to return (~$45). I was told my shirt had "a hair" on it and could not be exchanged. The shirt was never washed or worn outside of a single try on. Disappointed I spent $ on shirt & return to be left without any goods.

5 novembre 2025
Avis spontané
Logo de Redcast Heritage Co.

Réponse de Redcast Heritage Co.

Thank you for your feedback. We are always willing to accept returns when items are sent back in the same condition in which they were delivered. However, in this case, the garment was returned with a significant amount of body hair covering the exterior fabric. For hygienic and ethical reasons, we cannot accept or resell garments in such a condition. This was not a matter of “a hair” as stated – the shirt was clearly and heavily soiled with body hair, which we documented in detail via photos and video and shared with you for full transparency.

As outlined in our return policy, return shipping costs are the customer’s responsibility unless the product received is defective or incorrect. The item you received was new and inspected prior to shipment. The condition in which it was returned does not meet any acceptable hygiene standard, nor would it be fair to offer such an item to another customer.

As we told you, we will be sending the shirt back to your address at your cost, as we cannot accept or restock it under these circumstances.

We understand this may be disappointing; however, maintaining cleanliness, product integrity, and respect for all customers is not negotiable.


Thank you for your understanding.
Eduardo

Noté 5 sur 5 étoiles

My favorite store

I’ve been online shopping in Redcast for over a year now and the experience has always been great overall. Top notch clothes, delivery and specially support from them. It’s my favorite store and I wish they had a franchise in my city… They have a faithful customer from day one. Keep up the good work!

8 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Redcast Heritage Co es un comercio de categoría mundial

Comprar en Redcast Heritage Co es mucho más que elegir y pagar por ropa de calidad espectacular. Desde el primer momento, los dueños te hacen sentir como parte de su proyecto. Son cercanos, amables y siempre dispuestos a compartir su pasión por las prendas fabricadas en Japón y Estados Unidos. Excelente trato humano y detalle personal que ponen en todo.

Redcast Heritage Co es un comercio de categoría mundial y así lo demuestran las importantes marcas que les confían sus productos.

6 février 2025
Avis spontané
Noté 5 sur 5 étoiles

I order only online

I order only online. The best online service, very detailed size chart, so it's easy to choose. I ordered many times and the order was always fulfilled very accurately.

2 décembre 2024
Avis spontané

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