Red Robin Avis 

Poor customer service and the burger was not good the food was garbage.

Their burgers just aren't that great I can get a better hamburger at Burger King for 1/3 of the price. Okay they have bottomless fries I got the garlic bottomless fries I didn't taste any garlic. They are so overpriced their burgers used to be super good but now they're below average. That's just my opinion but I just left there and I would have rather ate at Burger King. And a burger king I don't have to leave a tip. Cuz their service isn't that great either.

As we were exiting Red Robin my daughter saw some people eating Red Robin cookies.
She asked our waitress for one.
We asked it for it to go. Once we got to our car my daughter pulled the cookie and it was very cold. Like just out of the refrigerator/feezer.
My daughter stared eating it before I asked her how it was and she mentioned it was cold.
So I went inside and asked if they could give me a warm Cookie.
I had to listen to the explanation of how Red Robin sells their to go cookies cold so by the time I get home the cookie is warmed up three times.
I explained that she wanted to eat the cookie in the car.
I had to finally tell them that as a customer all I needed to leave satisfied was a warm cookie.

They gave it me to but they made me go back to the car and get the quarter part eaten cookie and give it back to them.

I thought that was really low and unncessary.

We had just had dinner, a family of 6 adults and for one cookie Red Robin left a bitter taste in my experience.

For a brief moment, I was only there to pick up an order. There was a tall young lady and I asked her if my order was ready. She said not yet even though she didnt look or walk back to kitchen. I addressed her on that and said can you check please. Just then there were about 4 young people and they were giggling to her and asking her how tall she was and using there hands with their arms higher than theirs. She said her height and they all looked at her funny and mocked her. She just walked away and went to the other side and looked at me. I asked one of them to check and the bag was right there. I told them I love being tall and the girl had a funny smirk.... I thought how cruel they were acting yet all of them were much shorter than her and to be frankly it felt like a "locker room" in an high school.. The ridiculousness of this was the young man engaging in this infantile behavior. I thought why they all are standing around and doing nothing and why is this behavior even happening... How UNPROFFESSINAL is this! If this is just a brief take of the place I can only guess how it might be inside at a table. No good reviews here and management needs to train them how to behave around adults and maybe a restaurant job is not for the group who seemed to be stuck in grade school mind set. This was in Mesa at the Superstition Springs Road..

After getting my delivery from VanMall in Vanc, Wa., I was reminded of why I haven't visited this establishment in over 20 years. I asked for crispy fries - they were soggy, limp and cold. The hamburger had old onions, they didn't secure the salad dressing lid so it was all over the burger, which made it soggy. The salad had soggy croutons. The only good thing out of this order were the onion rings. I should have just gotten a Whopper and save myself $30.

Luke warm fries ends & pieces, luke warm onion rings

I took my grandson Here for his birthday.
For 5 of us cost was over 100.00 no drinks just water. Burgers were small fries were limp and cold and greasy. Never again, I won't be back.

bathroom was disgusting, food was very small portions, floors were not cleaned as I was sitting at my table under the table was a lid for a drink and someone else's fries that was never swept up and tables was not cleaned it was sticky, bad name for a restaurant that was at one time a good place to go but is expensive for the lousy experience I had there

Portion sizes getting smaller
We use to eat at Red Robin very regularly. With covid, it broke the pattern and we have not eaten there for a long time. Went for a chicken salad a couple of weeks ago and thought, it was very good, we will start going back. My wife and I went last night and got the same chicken salad, there was about 1/3 of the chicken (at best) that there use to be. After we left, we both said, that we were not full (we're not overweight people who eat a lot) and could have gone to another restaurant for a main meal. The salad was more like a beginner salad. Disappointed. The restaurant will be left off of our list of places to go for salads. It looked like they cut down on the portion size of the chicken to save money - yet charged us full price. Restaurants must learn that predictability of food quality & portions are a big deal. Last night was one big disappointment. So we will not be returning for probably a long time. We eat out over 10X a week so you are going to lose a big customer.

Good hamburger, waitress was friendly. But I gave her $10 cash tip for a hamburger yet Red Robin felt the need to grab 15% more from me I didn’t wish to authorize when I paid for my meal. If you need to trick people into an extra gratuity it’s very bad business

We went to Red Robin yesterday with a family of five. The place was empty, so the wait time was minimal. The service was great and the food tasted excellent. We definitely took advantage of their Bottomless Fries special, where you can have as much of french-fries as you want.
On a separate note, we have noticed that the portion size has become significantly smaller, and the prices of dishes went up. We used be able to dine at Red Robin with the same set of dishes we got yesterday for about $75, but yesterday our bill was about $110. We have not been to Red Robin in a couple of years, and difference in portion sizes and prices was very noticeable.

We have always had a decent experience with Red Robin. Since the pandemic, we order through either Skip The Dishes or Uber Eats. The food is always warm and tasty, and exactly what we order. Don't get me wrong, we have had some slight issues here and there (for example, they forget the drinks some of the time..) but it's been great for the most part. My daughter has been a fan of Red Robin since she was little. Always loves it there. The fries are tasty, the Red Robin seasoning is great. A family fave!

Waited about 45 minutes for drinks well over an hour for food while other people came in and was served within 15 minutes. Our food was cold when it came. Our waitress ignored us from then on and had to have a different waitress take over after being told we needed help. Very rude original waitress. The manager did give us a discount but you don’t as a waitress never go back to your table and ignore your customers.

The restaurant did not have my carryout order complete - one entree was missing. After waiting 15 minutes I told them to cancel the order. It has been over 2 weeks and I cant get any satisfaction to refund the money. I have called and spoken to the manager, Edgar, in person. Promises were made to make this right and refund the money but so far to no avail. These people don't care about their customers.

Some of our party ordered pizzas. After about 20 minutes the waitress told us that they had no pizzas dough so no pizzas. Everyone ordered a burger and it took about 40 minutes to get our food. We should have left and went for pizza.

I live Red Robin food. Ordered their doughnuts for dessert. Good idea but they tasted like cooked with chicken. Not sure if fried in own oil or in oil Chicken or other cooked. Would not order again. Does not deter me from eating there

Harrison,took our order at the Red Robin at 401 S.Mt.Juliet Rd.We waited and our drinks and appetizer never arrived.Another person brought our main order and appetizer but we still didn't have our drinks and or napkins.Harrison finally came back around and we told him about all this and they were finally brought.We were never asked if we wanted a refill or more bottomless fries.The service was terrible!The cleanliness of the bathrooms was not much better than the service.

Took our Grandson here fora celebration as it is his favorite. Our server,, Jamie, was fabulous as was the food. My husband left his card in the machine but only noticed it the next day. We called and the honest workers turned it in to the manager who held it until he could pick it up. We loved Red Robin! Des Peres, MO

OMG, how did the Red Robin in Pickerington Ohio fall so far? Saturday afternoon 2:30pm, arrived with party of 12. Told them we would split if need be. They told us they only had 2 servers on, it would be 40 minutes, they had 4 tables at the time. They wanted to put 1/2 in the bar and 1/2 in the dining room. They use to be so busy, now I understand why they are not. Went next door to longhorn, maybe 3 minute wait for table and they had way more people in their dining room. I’m done

Horrible service and food quality...order was supposed to be ready at 2:45 (15 mins after I placed the order online)...arrived promptly at 2:44...checked in at curbside immediately...still waiting at 3:05 p.m. with no update. Walked into restaurant...three people checked on order. 10-12 mins later, order ready...less than one min later I'm back in my car... sweet potato fries are cold...impossible burger less cold but not even warm. Coleslaw side-serving = one-quarter cup of coleslaw packaged in a pint-sized container...

No worries...I've learned to let go...last order ever for Red Robin. Recommendations? Surely you jest!

I guess it's been one of those days for me and everyone who had a hand in processing my order.

Thank you???? Nawwww-...no thanks...ever again. VERY disappointed and disgusted!!!!

Update provided 8/9/2023 - Well, fast-forward approx. 72 hours from the Friday, mid-afternoon incident, and there's a Part 2 to the story...first thing the following Monday morning, I receive a call I'm unavailable to answer. The call was from one of the RR store managers following up on my unsatisfactory experience. We played a little phone tag and finally had an opportunity to connect a couple of days later, on Wednesday. Towards the end of our conversation...which was very constructive, informative, and apologetic, he mentioned that "Corporate" was reimbursing me for my meal. After our call ended, I checked my Outlook inbox and discovered that Corporate had already completed the transaction two days prior, on Monday. Of course, I appreciate the reimbursement; however, more important to me than that is the seemingly sincere effort that Red Robin has made to quickly and respectfully address my concerns, make me whole, and retain me as a customer. Thank you, Red Robin. I'm no longer a Red Robin Service Wreck...color me a successful Red Robin Customer Recovery!