ReferralNet Secure Message Delivery Avis 10

Réponse de ReferralNet Secure Message Delivery

9 avr. 2021

Hi there,

We are sorry to hear you have been having some difficulties getting in touch with our support team. So that we can ensure your issue is followed up, if it hasn't been already, please do reach out to our team with your support ticket reference number so that we can resolve your issue as promptly as possible. You can contact us at: referralnet@global-health.com.

We hope that we can improve your overall rating of our service when the issue you are referring to is resolved.

Réponse de ReferralNet Secure Message Delivery

9 avr. 2021

Hi there,

Thank you for taking the time to leave us some feedback. We were aware of this issue and have been working hard internally and with the other software vendor to resolve it.

If you haven’t already, please ensure a support ticket has been logged in our system so that our team can assist and provide you with an update. If you have already, and the issue has been resolved, someone from our team will be in touch soon to let you know.

Unfortunately, we do sometimes encounter issues related to how secure messaging works within your clinical system and not as a separate platform. However, rest assured we are continually optimising the integrations to ensure a smooth workflow for users.

We would love to be able to improve your rating of our system once these issues are resolved.

Réponse de ReferralNet Secure Message Delivery

17 mars 2021

Hi there,

Thanks for leaving us this feedback, sorry to hear you have been having some difficulties getting in touch with our support team. Sometimes our investigations into issues can take a couple of days to work out what is happening. So that we can ensure your issue is followed up, please do reach out to our team with your support ticket reference number so that we can resolve your issue as promptly as possible. You can contact us at: referralnet@global-health.com.

We hope that we can improve your overall rating when the issue highlighted above is resolved.

- Courtney

Réponse de ReferralNet Secure Message Delivery

17 mars 2021

Thank you for leaving us a review, we value customer feedback as it helps to improve our product and service. Sorry to hear that you are not seeing value in secure messaging. We would love to take this opportunity to find out more about why GPs are not contacting you via secure messaging, please reach out to referralnet@global-health.com so that we can assist where we can.

In the meantime, we are putting together some guides and tips on how to let GPs know to use secure messaging instead of other forms of communication.

- Courtney

Réponse de ReferralNet Secure Message Delivery

17 mars 2021

Hi Robert,

Thanks for taking the time to leave us a review on ReferralNet. We too would love to see more health professionals subscribed to secure messaging! We are working hard with others in the industry on having more people connected to our network via ReferralNet or Argus. We are happy to talk to your key referrers and referees about adding ReferralNet to their system so that you can more easily exchange documents with them. If this is something you would like us to assist with, please reach out to referralnet@global-health.com.

Thanks again for your feedback, really value your support!

- Courtney

Réponse de ReferralNet Secure Message Delivery

17 mars 2021

Hi Shayne,

Thankyou for taking some time to leave us some feedback. We recognise that there have been some hurdles with the new Best Practice Software and the impact it has had on Secure Messaging. We are working hard internally and with Best Practice to resolve the issues that are occurring and hope to have these resolved as promptly as possible. If you haven’t already, please ensure a support ticket has been logged in our system so that our team can assist. Unfortunately, we sometimes do encounter short term issues when vendors and clinical systems do upgrades, due to the way secure messaging works within your system and not as a separate platform.

We would love to be able to improve your rating of the software once these issues are resolved.

- Courtney

Réponse de ReferralNet Secure Message Delivery

17 mars 2021

Thank you for your feedback, sorry to hear you are having difficulties with the provider directory and consistency of support. We have passed this on to the product and support teams so that your feedback can be looked at.

We strive to provide not only a great product but also support you can rely on, so we are sorry to hear that we have not kept up with expectations here. We would love to turn this around, please reach out to our team at referralnet@global-health.com so we can work with you on getting it working more consistently.

- Courtney