Regain Avis 356

TrustScore 2.5 sur 5

2,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Aside from the initial sign up email, there is absolutely NO notification that you are in fact charged WEEKLY, regardless of sessions booked. No emails, no notice of upcoming charges, no reminder of r... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The best therapy you could ever ask for built in a brill app. Out therapist is best ever she so understanding and calm and the app gives U access to alot of really helpful advice and support. You ca... Voir plus

Noté 1 sur 5 étoiles

I signed up intending to book a first session, but the booking never went through. Months later I realized I had been charged $65/week the entire time without ever receiving any service. I never had a... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Extremely poor and unethical advice. Before even video chatting my partner and I in an initial session, her advice was to suggest we have an abortion! My partner and I are a working couple, with no... Voir plus

À propos de l'entreprise

  1. Événements & divertissement

Informations provenant de diverses sources externes

ReGain offers private, affordable online counseling when you need it from licensed, board-accredited therapists. Get help, you deserve to be happy!


Coordonnées de contact

  • N Wolfe Rd 440, 94085, Sunnyvale, Etats-Unis

  • regain.us

2,4

Bas

TrustScore 2.5 sur 5

356 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 93 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Asking for payment for 4 sessions before meeting or speaking to a therapist!

Looking into couple counselling and having undergone individual therapy previously, I wanted to send one message to the therapist we were matched with to try to gage whether he was the right fit for us. The site wouldn’t let me communicate or connect with therapist all, until payment for 4 sessions was paid. NOT AT ALL helpful. Before expecting payment for a months worth of sessions, clients should be able to connect and confirm that their matched therapist or counsellor is right for them, not have a window continuously pop up asking for your card details while you’re trying to send a message to ascertain whether it’s the right fit! It wouldn’t let me send one message!

31 août 2024
Avis spontané
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Réponse de Regain

Thanks for this feedback, Emma. While we do require a paid membership in order to communicate with any therapist, we also provide members the ability to switch therapists at any time if their match isn't the right fit (or if they just wanted to try something new)! We also offer the option to opt into a one-week plan if you'd prefer not to commit to 4 weeks upfront.

In any case, we'll request the email address linked to your account so we can reach out to you directly and go over your options!

Thank you,
Regain Team

Noté 5 sur 5 étoiles

Fantastic value

Fantastic value. Have been lucky enough to have a wonderful therapist. Best service and therapy I’ve experienced. Very highly recommend

27 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Best Mental Health Tool of our Generation

I’ve had multiple counselors throughout 5 states. I’ve been in therapy since my father killed himself when I was 17 (now 33), and this website delivered more than ANY of them. Not only do you not have to drive, and can access them where you’re most comfortable, but this counselor actually makes a huge difference. He changed how I interpret what’s going on in my environment. He has helped me grow into a better mother, sister, partner, and friend. 10/10. I was directed to this site by a family member, and will continue to direct everyone I know. I walk up to strangers, and casually mention that they can get therapy secretly from the comfort of their own home that ACTUALLY works. You tell them what kind of results you are looking for and what kind of therapist you would prefer… and I can not stress enough how perfectly they match you with someone. My male partner actually respects our counselor, and finally a therapist understands my partners perspective.

27 août 2024
Avis spontané
Noté 5 sur 5 étoiles

A great company to work with.

Our therapist/counselor, Linda is great. Extremely helpful, knowledgeable and honest. She tells us what we need to hear, not what we want to hear and in my opinion, that's the first step to regaining a healthy and long lasting relationship

30 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

They are scams

They are scams. They charged for $1680 without service. They never call us back and for a refund. I am going to take a legal action.

7 août 2024
Avis spontané
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Réponse de Regain

Thank you for reaching out Julie, and we do apologize for any confusion or concern caused.

Regain is a legitimate online therapy platform providing support to our members and their partners. To clarify, as a membership based service, any active account will continue to charge, unless cancelled.

It sounds like this may have been unknown to you and we are always happy to look into situations like this further. That said, I see you are currently working with our Member Success Team to provide the solution you'd most prefer.

We look forward to resolving this very shortly!

Sincerely,
Regain Team

Noté 1 sur 5 étoiles

What a waste of time and money

What a waste of time and money. Get a legit counselor in your home town. Don't rely on this service to be out for your best interests.

3 août 2024
Avis spontané
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Réponse de Regain

We're sorry if you didn't have a good experience with a specific therapis you were matched with, Brad. We would appreciate the opportunity to learn more about what happened, and help correct the situation as needed.

You'll receive a form from Trustpilot shortly -- if you can provide the email address linked to your Regain account, we'll reach out directly to get this sorted out.

Thank you,
Regain Team

Noté 5 sur 5 étoiles

Hey together

Hey together. I was here before with a bad Review. We changed our therapist and now everything is perfect. We're in good hands! Wanted to be fair - sometimes it just does not fit....

29 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Regain is helping me through the pain of divorce

This is my second time with Regain as going through divorce and wanted some advice from a woman about all the emotions I am trying to make sense of. My current counsellor has valuable personal experiences that is helping me get things into perspective and I look forward to continuing to work with her. very pleased with the service.

18 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

My therapist is terrific!

I reached out last year to inquire about therapy and was contacted by a counselor. I decided not to pursue it at the time, but inquired again this year and was contacted by the same therapist who remembered me from last year. She is really awesome, I love her style of therapy, making us do the work! So far it has been an awesome experience.

16 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

I strongly encourage any new or…

I strongly encourage any new or established couple to take a few couples therapy sessions! It’s a safe place you can talk about parenting styles, how you each handle stress, and other critical information about one another to handle the stresses the world will undoubtedly send your way. I’m now a firm believer and highly recommend Althea at Regain\Better Help! The app is easy to use and extremely convenient. I truly appreciate the helpful guidance and cannot thank your company and in particular our therapist enough!!!🥰

24 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Connecting with a professional and excellent therapist is simple and very accessible, due to its online nature. I've been using it for the last couple of months and it's absolutely worth the money and time spent. Highly recommend Regain!

16 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

good therapy and great courses

I found the therapy session helpful, the therapist was caring and understanding. I also found the free online courses offered by betterhelp very helpful. I could register for all the courses that interested me and watch the replay at my free time.

17 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

I’m so happy that such services like…

I’m so happy that such services like Regain are there and I can connect with wonderful therapists located in the other part of the world. I am grateful to my therapist Roshanna Bracy to show me how I can build a healthy attachment with my son. I was slowly loosing the connection with him without realising it. I am also grateful to my therapist to show me the way how I can create a better relationship with my husband and improve my marriage.

12 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

Website does not work and awful customer service

Really awful costumer service with no help whats-over.
More stress on the relationship because there is no support to fix the website problems.

Firstly my partner cannot join the website despite clicking the link he has been sent multiple times - the counsellor says they don't support the technical issues, I need to email.

I've emailed about 5-10 times and even rang the US (from UK) to sort and was promised both times someone would call me back.

I've asked the therapist multiple times to help me sort it and they responded by booking the sessions online at times that don't work for me.

I'm now £200 down - cannot get a refund and zero response from anyone at Better Help of Regain Us. It's been 8 weeks.

9 juillet 2024
Avis spontané
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Réponse de Regain

Thank you for reaching out again Nikki and we are sorry to hear you still aren't receiving our messages. Unfortunately, we did not receive your contact information through the previous TrustPilot form we sent out. However, I am going to request your information again, so we may work with you further to resolve your troubles.

Look forward to speaking soon,
Regain Team

Noté 1 sur 5 étoiles

Really awful costumer service with no…

Really awful costumer service with no internet in solving your problem. You’re automatically forced through Webseite to pay already for my month even though you arent sure if you’re going to take these therapy sessions. I’ve problem with finding a German speaker coach as I wished and afterwards I’ve just found a good local consultant near my home and 2 days after my site registration I’ve requested frequently for a refund and guess what, they don’t answer any of my emails till now nearly 3 weeks ! Rude service

5 juillet 2024
Avis spontané
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Réponse de Regain

Hi Shokofeh,

Apologies for any confusion, as I see our team has replied to both of the emails you've sent us within just a few hours of receiving them. It sounds like you may be having issues receiving these to your primary inbox (they may be ending up in SPAM), so I'll send another follow-up to you shortly to make sure this gets resolved.

Thank you,
Regain Team

Noté 1 sur 5 étoiles

Schlechter Kundenservice, schlechte Dienstleistung

Ich hätte mir vorher die Bewertungen durchlesen sollen. Naja mein Fehler.. Ich warte seit 4 Tagen auf eine Antwort des Kundensupports. Leider hat dieser den Namen nicht verdient.
Ich hoffe ich komme aus der Nummer wieder raus. Eigentlich sollte ich da ich direkt nach Abschluss den Vertrag widerrufen habe, ein Recht auf Widerruf besitzen.
Da ich keine Antworte erhalte werde ich das Anliegen bald einem Anwalt übergeben. Also ich rate von diesem Unternehmen großen Abstand zu nehmen.

1 juillet 2024
Avis spontané
Logo de Regain

Réponse de Regain

Hi Alex,

If you're able to reach out to us in English, we should be able to swiftly respond to your concern via email within one business day. If you've already emailed our Member Success team and haven't seen a response from us yet, we would advise checking your SPAM or JUNK folders within your inbox.

In the meantime, I'll request the email address linked to any account you might have with us so we can reach out to you directly.

Thank you,
Regain Team

Noté 1 sur 5 étoiles

This is really bad

This is really bad, why would your force people to subscribe for a service without them being aware? It’s enough they are trying to resolve issues. Taking advantage of them is wrong and criminal. I will be making a formal complaint to the UK government so your website gets banned in UK. I will also be calling my bank to make the payment gets reversed. I paid for one service, you have to no right to charge my card twice. Theif!

29 juin 2024
Avis spontané
Logo de Regain

Réponse de Regain

We are sorry to hear you were not aware of the automatic renewal of your active account and understand why this would cause you concern.

While we do outline how and when you will be charged during the registration process, on our FAQ page and list your next billing date inside your account settings, we want to help however we can here.

I am going to request the email address associated with your BetterHelp account, through a TrustPilot form you will receive shortly, so we can speak further.

Talk soon,
BetterHelp Team

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