Regus - Bradford, Shipley Avis 

I have now found a space that works for me, but I wanted to acknowledge the genuine effort and comforting service I received from the team here.

They were professional and helpful, and I appreciate the time they took to show me around and making sure that everything is okay for me to work.

On November 11th I had a MS Teams Interview which turned out to be worst experience I have had for any kind of interview. When I applied I made sure I had the experience that was required so I applied. Having had very few invites to interviews I was delighted to be invited to this one even though I prefer face to face.
Prior to this I was asked to prepare some questions to ask.
On the day itself I checked my screen and volume and all in good working order. However that wasn't to be with this companies technology. Their screen froze and there was silence. When I mentioned I had some questions to ask as per email I was allowed to start but as soon as I started talking I was interrupted and not allowed to continue.
To have the experience I had with greeting customers on a daily basis I would have fitted in perfectly with this company but the interviewer didn't give me a chance to explain my experience even though they have my cv in front of them, that's if they even looked at it.
I would have given a 0 rating but had to give at least 1 to continue.
I was given a direct email address where I was told they would respond and what have I received, that's right absolutely nothing. I wish I kept a record of the female that interviewed me because this was not how an interview should be taken. No apologies from the company even when it's their fault. I also went through WhatsApp and was told a member of the team would contact me shortly, that was back in November.
I expect a public apology for this poor service and when I go through my notes and hopefully find this females name I will name them on here.
0 rating for whole experience = very poor.

Thankyou for your reply.
Is the person who interviewed me still working at Regus ? With that kind of customer service she shouldnt be. Once I can find her name it will be added to my review.
I've be out of full time work since end of 2018 and the job spec for this role I applied for was perfect for me. The location suited me, the hours also suited me as well as the pay. I looked at all aspects of the role compared to what I used to do and it ticked all the boxes. Yet, the interviewer would not give me a chance to ask questions let alone ask for my experience. That's why face to face is far more personal and you can be more open in these kinds of interview.
Based on this experience I should at least be allowed a face to face interview with someone else who will allow me to talk without interruptions.

I've provided the extra information and expect a response.

January 2025 update (Mon 20th)

I was expected to get an email today to explain what happened with my experience of a poor interview but as I expected no email.

An apology came through via a Customer Service Specialist but long overdue.

My experience fitted well with the job specification so that is why I applied. Wish I hadn`t now due to the unprofessional customer service I have received and the long delays between.

Regus conducted an interview with me online on 11th November 2024 and from the start which was after the agreed timing THEIR screen froze and then I was interrupted several times. Not even an apology from the interviewer.

Regus should have made sure that my experience was valued and that I would have an interview with an insight of what working for their organisation would be like.

I was asked to prepare questions and how many did I get through ? I almost finished the first question and then after more interruptions they ended the "interview".

I have wasted hours preparing for this and no one has been made accountable for this poor kind of service.
From your records you will know which person was given the job of interviewing me.
Questions need to be asked on how they carried out the "interview".
If I am told to make sure my screen, microphone is all in good working order then they should do the same.

I have rated the "interview" as a 0/10 because I don`t class this as official due to issues at REGUS`s end.

Everyone deserves to be treated equally BUT in this case I HAVE NOT been given a fair chance to give my story. So while the appointed person is happily in place I am trawling through pages of job sites looking for work. Thanks so much REGUS !!!!!

Very clean, comfortable office space, made to feel welcome at reception, would use again!

The salesman at this facility is quite sociable and engaging. While the financial agreement was verbally explained during a time-sensitive situation, I admittedly did not thoroughly review the Terms and Conditions (T&Cs), which were accessible through a link within the document I signed (my oversight).

It's worth noting that I received a comprehensive 50-page T&Cs document after signing, which could have been more transparently communicated. Additionally, the upfront deposit cost and the extra charges for amenities like coffee, meeting rooms, and cleaning were not clearly elucidated, and they were an unexpected addition to the already high monthly rate.

Furthermore, there was a delay in my access to the portal for viewing the contract, which persisted for over a week. The atmosphere in the facility was somewhat peculiar, with other businesses displaying an unwelcoming demeanour. Interestingly, two other tenants left around the same time I did.

For those seeking office space in the Bradford/Leeds area, I would recommend exploring alternatives that offer a more favourable cost structure, a better overall atmosphere, and a stronger commitment to customer satisfaction.