The stuff is changing continuously, poor service
The stuff is changing continuously,
I paid my invoice before due 2 weeks, you stopped my account, you sad I did not pay. No contact persons.
The contact person lied to me. I called, I wrote emails after I had to shout with your stuff.
First time your contact person shown an office that was light and comfortable. If I book now I get poor and dark quality office. So this is my experience with your service.
Réponse de Regus - Budapest, President Centre
Hi Attila,
I’m very sorry to hear of your disappointment.
Upon checking your account, I noticed that the automated payment deduction failed for the invoices issued to you in the months of February and March 2023 due to authorization failure at your bank’s end. You made payment for these invoices on time, but you didn’t upload the proof of payment to your online account (MyRegus.com) immediately upon the payment. This caused the invoices to remain unpaid and your account was restricted. Once you have uploaded the proof payments, the payments were allocated, and your account was reinstated. Please note that it is the customer’s responsibility to upload the proof of payment to their online account immediately upon payment to avoid delayed payment allocations and account restrictions.
The day offices are assigned to our customers based on availability. I understand that you prefer to use one particular day office at our centre located at Budapest, President centre. If that day office is unavailable, we can help you to find another day office that is similar to it at the centre. For further assistance, please respond to your centre team who are in touch with you.
Thank you,
Michelle Spire
Assistant Global Customer Service at Regus