Poor service and overly expensive
We rented an office in recent times at Regus Harrow and had a very poor experience. We strongly advise seeking alternative local offices at a more reasonable cost, such as through Nagle James or Chamberlain Commercial.
The following featured during our time at Regus: an expensive rent; rental increases and many hidden costs; the heating and air conditioning broken for over a year with little communication or alternative arrangements - hence the office very cold or hot; mice in the office; very thin walls hence sound travelling between offices readily, very much limiting any privacy and causing confidentiality concerns; the lift broken for several months, again with very little communication or alternatives offered; Regus reception staff turnover being very high and inconsistent; no use of kitchen by default and the cost to use per staff member absurd.
Additionally, the location sounds promising but the main entrance is strangely tucked away inside the station entrance, which some of our visitors found hard to locate.
Please ignore any defensiveness or denials in response to this review. The above represents our experience as it was, and all communicated to reception or 'ticketed'. Should any of these issues have not been then passed on to Regus head offices, this again indicates their commiunication issues.
Réponse de Regus - Harrow, College Road
Hello Clive,
Thanks for letting us know about this. We’re sorry you had this experience and would love to help.
We’ve contacted your centre team who could not identify nor validate many of the concerns you have raised. As you’ve chosen to post anonymously, I cannot assist you further. Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Many thanks,
Lorraine Brule
Global Customer Service at Regus