I visited the Mann Island office space, it is really nice and clean, all expected facilities are present and the staff are really friendly.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolutely disgraceful company. Liars, cheats. Do yourself a favor and find someone with better morals. I put 7 request tickets now disputing a payment for absolutely nothing, and nobody is replying... Voir plus
L'entreprise a répondu
Great location, clean and friendly office environment. Highly recommended for those seeking a positive and quiet working space.
Karyn Community Manager Liverpool Mann Island So professional, helpful and flexible. Gives great support to my operation.
À propos de l'entreprise
Écrit par l'entreprise
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Coordonnées de contact
1 Mann Island, L3 1BP, Liverpool, Merseyside, Royaume-Uni
- 8000608702
4,1
Bien
8 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Mann Island office space
I visited the Mann Island office space, it is really nice and clean, all expected facilities are present and the staff are really friendly.
6 février 2026
Spaces works for me
I am enjoying the office space. Very quiet, clean and great to place to get work done.
10 juin 2024
Great location and clean working environment
Great location, clean and friendly office environment. Highly recommended for those seeking a positive and quiet working space.
21 février 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Absolutely disgraceful company
Absolutely disgraceful company. Liars, cheats. Do yourself a favor and find someone with better morals. I put 7 request tickets now disputing a payment for absolutely nothing, and nobody is replying to me, just adding more late fees while I am trying my best to get in touch with them. Absolutely crazy experience with a horrible company.
The company replied stating the 'office' was ready for me to move in. Be aware of this people - The office that they're talking about is a small desk with a dirty separator in the middle of the room with one plug. No windows, no drawers, not even a phone line. I even had to wipe the desk when I moved in because it was full of dust. Absolutely nothing was 'ready'. Just another scam run by a corporate company to try and get extra cash from its customers. I'm desperate for an office, but I would never go with a company with such awful morals again.
1 février 2024
Avis spontané
Réponse de Regus - Liverpool, Mann Island
Hi Karen,
I’m sorry if you felt the need to escalate this.
I understand that you’re dissatisfied with the office restoration service and late payment fees charged to you.
The office restoration service is a part of the agreement, and it is chargeable to all our office customers upon their departure. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use and we do the same with each customer. On behalf of your centre team, I’d like to extend a full apology if this wasn’t explained to you.
Our invoices are payable no later than on the 15th day of the month. If payment is not received by the due date, we incur administration costs and, though we would like to avoid charging you for this, we must pass on a late fee to you. As displayed in your online statement, your November 2023 invoice was paid on 04 January 2024 and as a result, your account with us has incurred a late payment fee.
This matter is now resolved as per the confirmation provided by my team member to you via email. If you need further assistance, please respond to them.
Best regards,
Lorraine Brule
Global Customer Service at Regus
Update from my last review
Update from my last review.
I have done a review on 10/12 saying that they haven't send my deposit back , because by law (that is just for the clients, never for Regus), they should have sent me my deposit on 30 November, so they created a NEW invoice on 11/12 to charge me more money for the same thing that they have charged me in the last invoice, saying that this was not enough money😂 so then they can say that they haven't send me the deposit because there is still an invoice on hold (for something that I have paid already in November). In the last call that I had with the centre team over the phone, they said that ok, it was everything paid and that the deposit was submitted, that it was going to arrive any time to my account. Then after my review on 10/12, falls from the sky a new invoice on 11/12 something else more to pay. This is very clever, but I can see the point. So as you can see they will do everything to take your money and find a way of being on the top, ALWAYS! In the end of the day you end up paying your own deposit. They say that I damaged the space, when it's not damaged, it's the walls that needed to be painted and the carpet cleaned both in one side of the room so they charged me for that in 3 separate invoices when in the second, they didn't gave any information that this was going to be one more invoice. They haven't even informed me that they submitted this new invoice by email, so this was totally done by purpose after my review on 10/12 cause the invoice was created on 11/12. Speaking on the phone after the second invoice paid, the team said that yes it was everything paid and the refund was processed so it was going to arrive any time, after my review they created a new invoice saying that there was still missing the invoice for the walls painted that they hadn't the information yet. My contract finished end of October, in December they say that they still didn't had all the information of the charges cause of course it's time to send my deposit back and they have to find one way of not doing it. this is the biggest joke ever!!! I never experienced anything like this with my company. It's a lack of respect, nearly asking please for them to give you back something that is yours, that you invested for your company
I don't recommend this place to anyone. Run if you want to have peace and a company expanding!!!
14 décembre 2023
Avis spontané
Réponse de Regus - Liverpool, Mann Island
Hi Ana,
I’m very sorry to hear of your disappointment.
I understand that your main concern is about the delay in your retainer refund.
We understand how important your return of retainer is, and our standard timeline has not been met on this occasion. For this, we deeply apologise.
As your centre team has explained to you, there are additional office restoration service fees applicable to your account due to damage caused to the walls and carpet in the office you have occupied. It took some time for the centre team to obtain the correct details on the restoration fees from the vendors and issue the invoices to your account. As we have already clarified to you, invoices for repainting the wall and carpet cleaning were issued separately.
Duplicate charges were not billed to you, and you can check your invoices under “ Billing and payment” section of your online account (myregus.com).
We’re processing your refund on priority. Once we process your refund you will receive a correspondence letting you know that the payment went through successfully.
Should you require further details on this matter, please respond to my team member who is in touch with you.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
professional and welcoming staff
easy to make reservations, great location, professional and welcoming staff
25 septembre 2023
Karyn Community Manager
Karyn
Community Manager
Liverpool Mann Island
So professional, helpful and flexible. Gives great support to my operation.
28 août 2023
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.