Regus - London 37th Floor Canary Wharf Avis 

The most awful company in the world.

We rented an office in One Canada Square, Canary Wharf from Regus.

We were paying circa £3200 per month including VAT.

Every other month Regus would send us additional invoices that were not due - basically a scam.

They likely pray on big corporate companies to not question these invoices and just pay them.

When these invoices were not paid (invoices that were totally made up and not part of our contract), they would deny us access to the office - often when we had clients meeting us making us look unprofessional.

When signing the agreement with Regus, we paid a £5500 deposit. This deposit is yet to be returned.

Being in the luxury watch business, we had multiple Rolex boxes left in the office. When Regus fully denied us access to the office, these boxes were left in there.

Not once have Regus attempted to return them to us.

In total, Regus owe us our £5500 deposit back, as well as circa £3000 worth of goods left in the office.

We tried to make contact of the CEO, yet we had no response.

No wonder this company has such a bad reputation.

The security in the lobby of One Canada Sq even mentioned to us that this happens a lot with their customers and are a dreadful company to work with.

I’m the founder of a UK-based finance brokerage, and this is my second time posting this review because the first one got flagged and removed simply for naming the person involved. So let me say this clearly: I won’t name names, but you at Regus know exactly who I’m talking about. And the public deserves to know what actually goes on behind the scenes.

We ended our office agreement at Regus Canary Wharf and were issued a refund voucher:
SCV000015274_GBR1 was a formal promise that we’d get our deposit back.

Weeks later? Still nothing.

We chased repeatedly. Got vague, copy-paste responses, and then total silence. A new case was raised:
Retainer refund C-2238596-J8D0 – CRM:09310000841

Still no refund. Still no action. Still no ownership.

After I posted my original review, Regus responded publicly with the usual customer service fluff:

“We’re very sorry.”
“We’re investigating.”
“We value your business.”

That was over two days ago. Since then? No contact. No resolution. Nothing.

Let’s be honest: Regus only replies publicly to manage their image, not actually to resolve anything.

But what really sums this up is the way your Canary Wharf centre manager behaved.
I raised a simple, professional question about the refund timeline. Her response?
She hung up mid-call. Disrespectful, defensive, and completely unprofessional.

Since then, she’s vanished, no replies, no returned calls, no accountability.
And again, I won’t name her, but you all at Regus know precisely who she is. You know her track record. You know how she treats customers. And you still allow it.

That says everything.

This isn’t just bad service, it’s systematic avoidance.
Regus acts fast when collecting money, but becomes silent and evasive when it’s time to return it.

We’ve now shifted our business to a proper private provider in Mayfair. The professionalism there makes Regus look like a joke.

To anyone considering Regus:
If they can’t handle a basic refund properly, imagine what happens with bigger issues.

Polished branding on the outside.
Dysfunctional, evasive culture underneath.

Avoid Regus. Especially Regus Canary Wharf – One Canada Square.

Complete scam! We were renting an office at 37 floor Canary Wharf for 3+ years and were barely using it - only for meetings, maximum 10 times during the entire period. We have been charged restoration fee 2 times - 350 GBP and 580 GBP (!!!) Which was never justified. Once you don't prolong the contract - you suddenly disappear for them. Given that over these 3 years we paid more than 60k to them for a small room - this is totally unacceptable! They didn't pay back our deposit, we keep chasing them through online request platform and via email but no luck! TO AVOID.

Nice environment and good offices to host clients.

Excellent service in particularly with the community team at the centre is the best among all the centres as i have visited different location worldwide but they are one of the best.

Best Workplace, Excellent Customer Services & All in one services