An absolute nightmare
An absolute nightmare. If there was an option to rate in negative i would have.
Have absolutely ridiculous policies and no staff clearly explains them.
I was told (i clearly remember the lady who i talked to on phone said that) i could end the contract given i give notice 3 months in advance only then to find out when i wanted to end the contract because i didnt step foot even once, mind you NOT EVEN ONCE, the 3 month notice is to let them know if you wont be renewing the contract and the actual contract ends when it ends. I paid 4 months fee for no reason.
On top of that just, there is a restoration fee to clean the mess you left behind and tidy the space for next client. I DIDNT USE THE SPACE EVEN ONCE, what cleaning, tidying and emptying drawers do i owe?
Apparently that is a flat rate paid irrespective of space use because just like hotel room cleaning service charge because they dont know if the room was used.
What on earth is the card, key and cameras are for?
Horrible Horrible horrible service.
Réponse de Regus - Manchester Digital World Centre
Hi Hira,
I'm sorry you felt the need to escalate this.
You signed a fixed term agreement that ran until 28 February 2026.
In order to formalise the termination of an agreement and avoid its renewal, we ask our customers to confirm its end through their online account, with a three-month notice.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians.
When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer, and this service is part of your agreement.
However, your centre team confirmed that you did not use the space, so the charge has now been credited.
A member of my team has contacted you to clarify these points.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus