Regus - Nevada, Las Vegas - Town Square Avis 

Regus Town Square has some of the most inconsistent services and frustrating management practices I have experienced.

In the approximately 10 months we have rented office space at this location, there have been five different front desk receptionists and an assistant district manager covering the front desk. The constant turnover has contributed to a noticeable lack of consistency, accountability, and communication.

At one point, our office trash was not emptied for an entire month. We were then informed that tenants were responsible for cleaning their own rented spaces, only for management to reverse that decision and confirm that janitorial services would continue. Now, they have changed their position yet again, announcing that rented offices will only be vacuumed once per week and tenants are responsible for removing their own trash.

These changes are particularly frustrating because we are still operating under an executed office service agreement, yet Regus continues to change the services being provided without any corresponding reduction in our monthly rental fees.

Access to the building has also been an ongoing issue. Our access cards have not been working properly for five weeks, with no meaningful updates or resolution. When we request information, the response is essentially, "We already told you we're looking into it." Escalating concerns to Regus corporate is equally frustrating because they simply redirect us to the same front desk staff and assistant district manager who have been unable to resolve the problems.

For a company that markets itself as a provider of professional, fully serviced office spaces, this level of inconsistency is unacceptable. We pay for a professional workspace so our team can focus on running our business, not so we can repeatedly chase management for basic services, functioning building access, and answers to unresolved issues.

The most disappointing part is the complete lack of accountability. Services change without meaningful communication, problems remain unresolved for weeks, and there appears to be no effective escalation process when local management cannot provide solutions.

I would strongly caution any business considering Regus Town Square to carefully evaluate what services are actually included, obtain those commitments in writing, and understand that the level of service you receive when signing your agreement may not be what you experience throughout your lease term.

We are looking forward to moving our business elsewhere.

A company recently booked a room at Regus for a soft skills training session, and I arrived a little early, not knowing what to expect.

I was immediately greeted by Kentrell, who had one of the most welcoming personalities I've experienced. He asked if he could help, and when I told him I wasn't sure if I was in the right place, I gave him my name. He quickly looked me up, smiled, and said, "You're in the right place." He then invited me to have a seat while he made sure our room was ready.

When he realized the original room didn't have everything I needed for my presentation, he proactively moved us to another room that better fit our needs. Throughout the day, he checked in to make sure the client and I had everything we needed and let us know he was available if anything came up.

After lunch, we accidentally locked ourselves out of the room. When Kentrell returned from his lunch break, he was happy to help us get back in and made the situation completely stress-free.

What stood out most was the level of hospitality. I honestly felt like I was at a four-star restaurant rather than a meeting space. Kentrell anticipated our needs, made us feel welcomed, and provided exceptional service from start to finish.

I highly recommend using Regus for your meeting and training needs—not only because of the comfortable atmosphere, but especially because of the outstanding customer service provided by Kentrell. He truly made our experience exceptional.

Yolanda and Ashley have been very helpful.

Great location and affordable rates, but not entirely transparent about some costs. It wasn't clear that coffee would be an extra charge. Aside from that, my experience has been positive. Parking is convenient, the ice machines are excellent, and the front desk staff at Town Square are fantastic.

The front office staff at Town Square is amazing!! Mrs. Robinson and her staff are professional, friendly and welcoming on every visit. They create a comfortable work space and make you feel like you're part of the family.

Great Staff. Great Service. Thank You