Barron Williams have used Regus for over 10 years via two businesses - great value and great service. As always, it's about the people - most recently Jean & Alberta but we've always had professional... Voir plus
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Établissement
Changer d'établissement116 Quayside, Rotterdam House, NE1 3DY Newcastle upon Tyne, Tyne and Wear, GB
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My experience with Regus Newcastle was appalling. The management is incredibly incompetent, basic questions go unanswered, communication is slow or completely ignored, and when you do get a resp... Voir plus
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Jean and Alberta I can't thank you enough for making me feel welcome since day one. Not only are they lovely but couldn't help me enough. This has made me want to continue my business ventu... Voir plus
Worst experience, managers are horrible
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À propos de l'entreprise
Écrit par l'entreprise
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Coordonnées de contact
116 Quayside, Rotterdam House, NE1 3DY, Newcastle upon Tyne, Tyne and Wear, Royaume-Uni
- 8000608702
2,9
Moyen
5 avis
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Barron Williams have used Regus for nearly years now…
Barron Williams have used Regus for over 10 years via two businesses - great value and great service. As always, it's about the people - most recently Jean & Alberta but we've always had professional support from the people on site.
17 mars 2026
Réponse de Regus - Newcastle Quayside
Hi Barron Williams Ltd, many thanks for your kind review! We’re delighted to hear you’ve been with us for over 10 years and continue to value the service and support. We really appreciate your lovely feedback about Jean and Alberta, and we look forward to continuing to support both of your businesses!
Réponse de Regus - Newcastle Quayside
Hi Cristina,
I’m very sorry to hear of your disappointment.
We have received great feedback about the quality of our service, and I apologise if you’ve experienced any inconvenience.
I would love to help you, but I haven’t been able to identify your account. If you’d value a deeper investigation into the matter, or have any further concerns, please email me at lorraine.brule@regus.com with your company name and details.
Best,
Lorraine Brule
Global Customer Service at Regus
Avoid Regus Newcastle – Seriously, Just Run
My experience with Regus Newcastle was appalling. The management is incredibly incompetent, basic questions go unanswered, communication is slow or completely ignored, and when you do get a response it’s often vague or contradictory.
The real issue came when we vacated the office. Despite leaving the space in good condition, they withheld our deposit and tried to charge a list of completely unsubstantiated costs with little explanation or evidence. It felt like they were just inventing charges to keep as much money as possible.
Trying to get a clear answer or resolve anything was pointless, the same poor communication and lack of accountability continued.
If you’re thinking about taking space there, do yourself a favour and avoid Regus Newcastle. There are plenty of better options. Save yourself the stress and just run.
11 mars 2026
Avis spontané
Réponse de Regus - Newcastle Quayside
Hi Hannah,
I’m very sorry to learn of your recent frustrations with your centre. We work hard to ensure an efficient, supportive team and comfortable environment within all of our buildings.
The charges you are referring to relate to the redecoration work that had to be carried out in the office. As the condition went beyond normal wear and tear, we were required to apply an additional fee to restore the space to its original state.
The retainer refund was initiated after the request was submitted through your online account on myregus.com but there was a discrepancy in the company details you provided.
A member of my team has already contacted you to offer direct assistance and will work with you towards a resolution.
Best,
Lorraine Brule
Global Customer Service at Regus
Réponse de Regus - Newcastle Quayside
Hi Lynsey,
I'm sorry you feel this way toward, although it’s unfair to say these things without first giving us the chance to help you.
If you would value my support, please contact me directly at lorraine.brule@regus.com.
Thank you,
Lorraine Brule
Global Customer Service at Regus
Manager and Co Manager on site are eceptional !!
Jean and Alberta I can't thank you enough for making me feel welcome since day one.
Not only are they lovely but couldn't help me enough.
This has made me want to continue my business ventures with Regus Quayside.
1 novembre 2024
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