Regus - Nottingham East Midlands Airport Avis 

My experience with Regus has been incredibly frustrating.

What should have been a simple process of paying an invoice turned into weeks of back-and-forth emails with no resolution. I repeatedly explained that, due to my company's financial controls, I could only pay by corporate credit card and could not make a bank transfer. Despite being willing and ready to pay immediately, I was unable to access the invoice through the online portal as instructed.
I was told I was not registered on the portal, while at the same time the registration system stated that I was already registered. When I eventually logged into my account, the Billing and Payments section was completely blank, meaning there was no invoice available to pay. I reported this issue multiple times, yet I continued to receive generic responses and instructions that did not address the actual problem.

The most frustrating part was that I was actively trying to make payment, but the systems and support processes seemed to put obstacle after obstacle in the way. As a customer, it should not be this difficult to pay an invoice.

To add to the disappointment, I also incurred an additional £44 in parking charges for a meeting attended by only four people, which felt excessive and poor value for the overall experience.

After numerous emails, screenshots and repeated explanations, I was still left chasing a solution. Customer service appeared disconnected from the actual issue and there was little sense of ownership or urgency in resolving it.

Unfortunately, based on my experience, I cannot recommend Regus. The combination of poor system functionality, ineffective support and unexpected additional costs made this a very disappointing customer experience.

Rating: 1/5 – The only reason this isn't zero stars is because I can't give zero.

Update. After going through weeks of technical back and forth with Regus, I finally gave in and made a bank transfer to settle this issue, even though this is against my company’s policy. I am now trying to recover the out-of-pocket expense.

On top of all that, I have now been issued a late payment fee due to the customer support delays and because I was unable to make a payment via the Regus website or over the phone. Terrible.

very good experience being with regus at east midlands airport.
Specially manager Maria and Digory.
The office and all facilities are good as mentioned.
definitely recommend to everyone.

Totally and Utterly Disgraceful BEWARE OF REGUS Regus increase instalment on fixed contract. Shame on you !

Is it not enough that you have forced me to honour my 2 year contract even though my business is no longer running. To add insult to injury you are now charging me a 6% increase from March 2024 until March 2025. Are increases also embedded in your well secured contracts. Absolutely disgusting.

Nothing about your practice is anything close to integrity and transparency. I want to know why you feel that a 6% increase on a fixed contract is acceptable ?

The staff on the front desk are always happy to see you and smile always.
Very attentive to your needs.