Regus - Peterborough City Centre Avis 5

UPDATE:
I entered into a six-month licence agreement with Regus for an office space at the Peterborough centre. However, it quickly became clear that the space and facilities provided were not as represented during the sign-up process. I was misled regarding key features such as parking availability and office customisation options — only to be informed after payment that these were not available, and that there was a waiting list for parking.

The office itself was entirely unsuitable for the professional use agreed. It had been sold as a podcast room but these spaces bore no resemblance to the promotional photographs displayed on the Regus Peterborough website — images which, I later discovered, were not even taken at the Peterborough location.

The workspace had no independent ventilation control, constant fan noise, inadequate soundproofing, and minimal privacy. Conversations from neighbouring offices were clearly audible, making recording and professional work impractical. Additionally, I was later informed during induction that meeting rooms could only be booked on the same day, rendering them useless for any planned business meetings.

The overall condition of the space was poor, the communal printer frequently out of toner, and no basic health and safety information was provided. When a fire alarm was triggered (not a test), there was no clear evacuation procedure and staff appeared uncertain of the correct protocol — a situation completely inconsistent with statutory Health & Safety requirements.

Despite these issues, I made a genuine attempt to use the office for approximately one month. However, it soon became apparent that the environment was not conducive to my professional needs. I therefore made the decision to prioritise my work and relocate to a new office and podcast space in a properly managed, professional environment.

In less than 20 working days, I was billed nearly £1,900, including an attempt to apply a third retainer — something I regard as wholly unreasonable. Combined with reading numerous public reviews reporting similar unexpected charges, this raised serious concerns about the company’s billing practices.

All invoices were paid promptly and in full. The company’s insistence on retaining my card details, despite this, was unjustified and disproportionate. Based on my experience and others’ reviews, this policy appears primarily intended to allow arbitrary or unauthorised debits.

Overall, Regus is more focused on maximising fees than on providing a safe, professional, and reliable workspace. Given my experience, I would not recommend this facility and urge others to exercise HUGE caution before entering into any agreement with Regus.

A clean and comfortable meeting room available at very short notice that more than met our needs. Easy to book. Engaged and very supportive Regus Staff with excellent facilities. All at a reasonable price.

Awful experience! I joined them 31st Oct and paid all three invoices. I have been inundated with threatening late payment emails, late charges and the crazy thing is they owe me nearly £2k. Their accounts department has no clue, they have taken 7 payments from my account and raised 5 invoices but apparently I’m £10k overdue on invoices??

I have formally complained and requested back the money they have stolen from me but 48hrs later absolutely nothing!

I would never use them again it’s been a month long of frustration and anxiety

Happy with most things - The Air Conditioning is unreliable freezing or boiling.
Cleaner doesn't do the best job and doesn't always come when the sign is on the door handle.
Hannah in reception is amazing, nothing too much trouble.

YOU CANNOT REALLY EXPECT service which worth the payment. I really do not recommend to contract regus Peterborough or whole UK branch. They let theft happened on March 2023 but no one takes any responsibilities till now.

I had a dedicated desk which I can leave my stuff under my responsibility, that's what the staff A said. The room has key and only contracted some people can enter. I all know them and they also leave their stuff.

The actual room was leaked the other day, so the staff A offered me another room as alternative room. She(the staff A) never told me they use this room for other purpose and let MANY UNSPECIFIED UNCONTRACTED people stay in this room.(Actually as patitents waiting room of GP doctor) Then this disaster theft happened and my laptop, 2nd phone and other accessories were stolen.

The day after, because I did not know they let such poeple in, I just talked and asked to the staff A&B about this. I was thinking it is my fault fisrt but the neighbor of this room witnessed me they let such people in. She staff A just tried to hide what she have done. This is really not professional either sincere.

The staff B said "I even left my stuff my room, but never happen such thing!." before the other staff B was explained what the staff A have done. But after the other staff B seems to be talked about what the actual staff has done, she changed her attitude as "no compensation as T&C!!" "You cannot say it happend during then!" What they insist was I have to proove this happend during then. They even told me they have checked with GP and the GP witnessed no other peoeple get into this room, but actually the GP kept coming out and in according to the neighbors, how the GP can proove this???

I, of course, know T&C but it should be after what they clearly do proper work for my contract and payment. Also they cannot insist wrong evidence or excuse!!! Many other people in this floor also leave their properties too, but what can believe?

I have send official complaint letter to REGUS UK office in London, but they haven't answered yet. YOU CANNOT REALLY EXPECT service which worth the payment.