Regus - Porto Boavista Avis 2

My experience with Regus has been incredibly frustrating. They seem to employ manipulative tactics to lock customers into unfavorable agreements.

They stressed that something was prolonged for two years by clicking some link in the email and they will not negotiate even if cancellation request was provided BEFORE the prolonged contract starts. Only thing is missing in their replay "Ha ha ha, YOU clicked the link, pay". Sounds like internet scam.

Here's what I've encountered:

Hidden Fees and Charges: They nickel-and-dime you for everything, including charging a penalty if they can't process your payment. To be more specific - all contracts are without taxes and extra services. The final price can only be seen in the invoice, and if you do not agree, you will pay anyway (contract seems to be designed for that) and with fees. If you want to cancel, you must pay the entire contract until the end. There are many conditions spread around the agreement and house rules. When one signs the contract - only the summary can be seen.
People often skip reading messy conditions and believe that they can somehow negotiate in unprecedented situation, but it's a trap in this case.

Deceptive Renewal Practices: They use confusing notification schedules and automatic renewals, often burying notices in emails that easily get lost in spam folders. In my case - the email with the renewal details went to spam, so I was not properly notified. As a result, the contract was automatically renewed to 2025. After that, it was somehow renewed to 2026, and the support team had no information on who renewed it. I did not sign anything, so I am unsure how this occurred. Perhaps someone from my team clicked a link in the PDF to check the details, and this action was interpreted as a signature or acceptance. It is also possible that antivirus software checked the link and triggered the renewal. I do not have this information. And we can't resolve this. Regus don't want to.

Ironclad Contracts: Once you're in, it's nearly impossible to get out. They automatically extended my previous contract, and now I'm trapped in a two-year agreement with no way to cancel. Their contract terms are clearly designed to protect their interests, not the customer's.

In my case - on September 10 (almost two months before the new contract starts), I sent a notification that we are discontinuing our activities and do not need an office because I only had this information at that time. No options were provided to resolve this situation, only apologies. However, Regus continues to charge me for their inability to charge me :) (costs ~1% of the amount). I feel that this is not fair to behave like that. Because if your business will have problems - Regus will happily multiply them at no cost for them.

My advice? Avoid long-term commitments with Regus at all costs. If you must use their services, stick to month-to-month agreements and only as a last resort. There are likely better options available.

No compensation when something is wrong on their end.