Regus - Pune, Kalyani Nagar Avis 1

We had a very disappointing experience with Regus in Pune, specifically at Solitaire Business Hub (Viman Nagar), and in our interactions with the broader Pune team.

On 6th April 2026, we were informed that the air conditioning at the center was not working. While such issues can arise, what followed was a lack of clarity, accountability, and structured communication.

We were asked to temporarily move to alternate centers. However, the first alternative (Kalyani Nagar) was itself not usable. Subsequently, options like Kharadi and Mundwa were suggested, which are not reasonably equivalent in terms of location for us, as we had chosen Viman Nagar specifically due to its proximity to our clients.

The core issue throughout has been the **ambiguity in communication from the Regus Pune team**. Despite repeated follow-ups, we were only told “we will keep you updated,” with no tentative timeline for resolution. Temporary arrangements were suggested without any defined duration, effectively expecting us to operate indefinitely from a different location.

A temporary solution without a timeline is not a solution—it shifts operational uncertainty onto the customer.

Overall, the experience reflects:

* Lack of clear timelines
* Non-committal and ambiguous responses
* Inadequate and non-equivalent alternative arrangements
* Poor handling of a basic infrastructure issue

For a global workspace provider, we expected far more transparency and accountability.

We would strongly advise others to ensure **clear written commitments on service continuity, escalation ownership, and fallback arrangements** before signing up.