Nice facility but staff turnover and removal of favorite client perk was disappointing
The staff and facilities are nice. Staff turnover, unfortunately, remains fairly high.
Regus terminated the free use of a community meeting room recently which was not well received. For those of us that share offices with others, having the use of a free private space to conduct short meetings or conference calls was a nice, well-received benefit.
Réponse de Regus - Tennessee, Nashville - Burton Hills
Hi Joel,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus