Regus - Texas, Fort Worth - Mercantile Plaza Avis 

I strongly advise anyone considering Regus to look elsewhere. My experience has been a nightmare of deceptive practices and circular conversations.

I signed a one-year agreement and made it clear I did not want it to auto-renew. As my contract end date approached, I proactively tried to cancel multiple times. However, Regus’s cancellation process is a maze. I was told to use an online portal that was conveniently non-functional, and my direct calls and emails were met with false promises.

On several occasions, both center management and billing representatives assured me my account was set to cancel and that everything was taken care of. This was untrue. Now, the company is attempting to enforce an auto-renewal that I never authorized and actively fought to prevent.

This isn’t just poor customer service; it’s a deceptive business model. They trap you with auto-renewals and then make it impossible to leave. Save yourself the headache and financial stress.

Regus is a HORRIBLE company to rent office space from. Their prices seem reasonable at first but then they jack up the price with hidden (and i truly mean hidden/burried) fees. The internet connection is not great and they won't be able to fix it! I have had infestations of insects in the building and office, as well as extended closures. Please do yourself and your business a favor and lease from someone else - literally anybody else! The front desk staff is great, but they have no authority, power, and are completely unable to remedy situations.

UPDATE: Regus responded and did reach out, but instead of expressing legitimate concerns regarding my complaints and working to fix them, they decided to tell me that because I was so great at paying my rent on time for the duration of my lease they would honor their original contacted move out fee, instead of the inflated amount they sprung on me. Of course this was if and ONLY IF I was willing to retract my review of them. I feel as though I was being bribed to remove my honest review. So apparently it's not about fixing where they went wrong (since they didnt even bother to ask about the experiences i had), rather it's about bribing people after overcharging them and telling them that they can get back to the original, contracted amount, as long as they remove the review. Seriously small business owners... strongly think about if this is the kind of company you wish to do business with.

The front desk staff is still the reason why I continue to keep my office with Regus.