🚨 Regus Overcharges Loyal Customers! Beware of Hidden Fees! 🚨 ❌ NEVER USE REGUS! ❌
I was a loyal Regus customer for 4 years in the United Kingdom (Enfield, London, and Watford, London, Regus Account Number: 14246291), even continuing to pay throughout the pandemic lockdown. After all that time, I expected fair treatment—but instead, I was hit with unjust charges when I moved out.
Despite returning everything exactly as it was when I moved in, Regus still charged me £404.56 in restoration fees. On top of that, they demanded another £674.40 just to remove a small black mark on the wall. And that wasn’t the end of it! They even added two late payment fees for these invoices while I was actively disputing the charges with their customer service team. That’s over £1,000 in hidden charges for no real damage!
To make matters worse, there is no proper customer service team to speak with. The only way to raise a dispute is by submitting a ticket through Regus' internal portal—but once you do, no one responds, and you don’t even receive a confirmation email.
This feels like nothing more than a money-grabbing scheme to squeeze extra cash from customers. If this is how they treat long-term clients, I strongly warn others to stay away.
❌ NEVER USE REGUS! ❌
Réponse de Regus - Watford, Croxley
Hi Zheng,
I’m sorry you felt the need to escalate this.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. This service is part of your agreement.
An additional restoration fee has been charged to you for painting and carpet cleaning due to its severity. Since these invoices were not paid within the due date, late payment fees were accurately charged to you.
Should you require further information, please contact your centre team who remains your key contact here.
Regards,
Lorraine Brule
Global Customer Service at Regus