Reid Cycles Avis 

I have a battery issue, i went to the Reid sydney shop to seek some guidence and was told to ring melbourne (after driving 60 kms)
After speaking to Sam on the help line we are working to a resoloution, Sam has been great, however there is a delay in getting a replacement, which means i cant go away on a biking trip, after waiting for the Covit rules to change etc.
im hoping Sam can resolve quickly.
Phil Took

Great experience dealing with Reid Cycles.
Customer service was fantastic and delivery was super quick. Awesome product.
Highly recommended. AAA+++

I have a Reid 29 inch xtrail bike and have found the service parts readily available and at a good price. Always delivered quickly to my home.
Great bikes and support..

Great bike basket
Good quality
Fast delivery
Good communication

Could not have provided better customer service. Very hard to find service of this level.

My bike was a lockdown purchase - but thankfully didn't take too long to be delivered to regional NSW. The extras came separately, a day or two later. I've had no problems with my bike, happy with the product and price!

Love it! My hybrid bike was so easy to assemble and also it’s so smooth on roads.

I ordered online with ease - helmet with delivered within 3 business days. Great service!

We received the bike for our 3yr old son by courier. The delivery was fast especially since coming from SA to WA during COVID-19 lockdown. The bike is top quality and it was easy to put together. My son loves riding his bike. Will buy again from Reid Cycles when he goes up a size. The bike is much better looking than your basic bikes from big chain shops and stands out in the crowd..

I've spent a week going over the reviews of most known bike shops in NSW - including those who have been in existence for sometime and new players out there. What I noticed is that there's a big price difference and most of them would break your bank.

Then I stumbled upon Reid Cycles (online) and check its videos on youtube. I'm a bit impressed with the variety of options - and the price is decent. So I placed my order I received my items (one superlite vintage and scout 24 kids bike) really fast and in good packaging. I can tell that the build and quality of Reid bikes are quite really good. My 10 year-old son and wife are both happy with the bikes - especially the vintage model which is really quite light for its size and build.

I'm planning to buy another one my self soon - and it's going to be another Reid bike for sure.

Bike was good, received the wrong tyre cap- twice, and still haven't received the replacement and at this point, I can't be bothered contacting customer service again so I will just replace it myself. Other than that, the product is good. Service could be better.

I got it for my girl friend she just said she warned happy with the wheels I'm not sure why

I recently bought a cruiser as a birthday gift for my granddaughter and I couldn’t be happier or more impressed with the service. Communication was excellent and with all the talk of Covid-19 related delivery delays, I was expecting to have to wait a while for it to be delivered to Newcastle but it turned up 4 days later. The icing on the cake - my granddaughter absolutely loves the bike! 😉👍🏼

Everything arrived quickly and in good condition. Only the helmet had issues and i sent this back and got a full refund promptly. Great customer service. I bought the osprey road bike and love it!

I have own 3 bikes including one top of line e-bike. Please always buy pre-paid service for 3-5 years.

Quality Bike.
Quick delivery.

I mistakenly ordered some wheels for my MTB which I must say were excellent quality, but not disc brakes, I returned them to the store where I was treated very well and had no problems with a refund. Unfortunately 26inch wheels are phasing out. I will certainly deal with Reid Cycles in the future because of their manner and because of their products.

Incorrect items were shipped. Was told that I had to ship the items back (at my own cost) if I wanted the correct items or a refund. I looked up how much it was to send the items back as I don't have a business account with any courier company, and the quotes were more expensive than getting the baskets I purchased. The positive side of things is that the cardboard box which the baskets were originally shipped in make good storage, as the baskets have not left it since delivery.

The exchange and replacement process was great. Customer support were very helpful in exchanging a bike purchased online. The store staff in sydney were also super helpful by assisting with the exchange.
The only downside to was the initial response via email seeking a replacement/exchange for a bike. The initial email reply seemed very generic and wasn't all that helpful with what I asked. But after a phone call to customer support, everything was sorted with ease.