Bike ordered Bike Received Bike Assembled - slowly. Bike Flat Tyre ? Brand New never ridden. E-mail customer service, complain. 2 days later new inner tubes, issue fixed all good. Instruction ma... Voir plus
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Lisez les avis des autres
Could not be happier with my gorgeous peach cruiser from Reid! I got the rear basket and my 6kg cavoodle loves riding in the back along the beach! I had some damage done during shipping and spo... Voir plus
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My bike is absolutely amazing I am a teen living near the beach so its perfect when i want to go for a ride with my friends to local rock pools and beaches. It’s perfect with the basket so i can put e... Voir plus
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Great value bike for my 10yo. Chose click and collect option and bike available as advised when collected. Claims by Reid that it would be '...fully assembled by a bike mechanic and ready to ride" ina... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Reid Cycles is the home of Australia's best value bikes! By selling direct-to-customer with minimal overheads, Reid Cycles invest in what is important: delivering value to our riders by building the highest quality products at the best price. Reid Cycles is a proud, independent family and staff-owned Australian business. We make bikes people love to ride from our ever popular Vintage cruisers, through to value-priced Electric Bikes, Mountain Bikes, Road and Gravel Bikes and Kids Bikes. We also sell the best value parts and accessories to help you enjoy your ride including helmets, lights, locks, pumps and everything else you need from the leading brands. Shop online for cheap, fast delivery around Australia.
Coordonnées de contact
Unit 13/25 Frenchs Forest Road East, 2086, Frenchs Forest, Australie
- (03) 4513 0995
- support@reidcycles.com.au
- reidcycles.com.au
4,1
Bien
3 k avis
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My husband ordered a bike from Reid…
My husband ordered a bike from Reid online for Christmas for our 9 yr old. Shipping was super fast and when we went to open the packaging to put the bike together for Christmas the bike was damaged in transit and unusable. What could be an easy swap in theory - reid send us a new bike and we send the damaged one back isn't as easy with their convoluted process and packaging needing to be as per their instructions with zip locks and packaging tape which we dont have at home not to mention the wait time for them to receive the damaged goods before sending us a new one - wish they could've picked a better quality controller before they send us a dinged bike in the first place! Whilst the customer service team is nice to deal with their return process for FAULTY bikes needs a revamp -Next time remind yourself the local bike shop is a way nicer experience!
21 décembre 2021
Avis spontané
Bang for buck and good customer service
I've bought two bicycles from Reid over the past year. The first was a Granite 4.0, which overall is an upper mid range value gravel bike, but their highest. It's designed and built for less extreme conditions as say a Giant Revolt, but is a beast on bicycle paths and road. Fantastic value for money with Shimano 105 drivetrain and hydraulic brakes at that price point. Unfortunately the bicycle did come with a faulty wheel hub, which is a supplier issue rather than a Reid issue (Brand: WTB). Julian ordered the part, replaced the wheel and I was on the road again in no time. No issues at all.
The second bike was a budget vintage bicycle for my partner who was just getting into cycling. The quality and the value for money was great. The only reason why we returned it was because we decided to go for a hybrid bicycle that she could 'grow' into as she gained more experience riding. It would have been perfect for strolling and casual riding.
Honestly would rate their range if you're entering into the cycling world. If you look up general upkeep and maintenance on a bike, a Reid would last you a very long time.
16 décembre 2021
Réponse de Reid Cycles
Thank you for your kind review. Happy cycling!
Réponse de Reid Cycles
Thank you for your review.
wrong item delivered and waste my time.
15 décembre 2021
Réponse de Reid Cycles
Hi Veeral,
I'm really sorry to hear that the wrong item was delivered to you!
I can appreciate how frustrating this would've been.
Upon investigation, I see that your order has been fully refunded and completed. If there is anything further that I can assist with, please let me know.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Pretty happy with the bike I bought…
Pretty happy with the bike I bought from reid cycles it when together easy looks great gears didn't need adjusting turn up quicker than I expected it I will definitely buy from reid cycles again
14 décembre 2021
Réponse de Reid Cycles
Hi Jason,
Thanks for your review - I'm so glad you are loving your bike.
Please note, adjusting the gears and brakes are a mandatory part of the assembly process - they won't be tuned straight out of the box. If you need a hand with this, check out our assembly videos: https://www.reidcycles.com.au/pages/assembly
Happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Quality bikes that last
Bought my daughter a bike for her birthday, she wanted a specific style and Reid was only place that had something in stock, but was a bit pricy when compared to elsewhere. I was very happy with the quality, so I bought my son a bike for his birthday.
12 décembre 2021
Réponse de Reid Cycles
Hi Ben,
Thank you for your support - I'm so glad to hear that you are loving our bikes.
Happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Super fast delivery and frankly way…
Super fast delivery and frankly way better quality than I was expecting.
Pleasantly surprised and my daughter loves it!
Highly recommend Reid Cycles
12 décembre 2021
Réponse de Reid Cycles
Hi James,
Thank you so much for your review.
Happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I ordered a ladies bike for someone as…
I ordered a ladies bike for someone as a birthday present, when I went to assemble the bike there were no peddles, not impressed.
8 décembre 2021
Réponse de Reid Cycles
Hi Wayne,
I'm really sorry that your order was delivered with the pedals missing - this is obviously not up to standard.
I can see that we sent out the replacement pedals for you within 1 business day of being made aware of this issue.
Once again, I sincerely apologise for the hassle.
If there is anything further that I can do to turn your experience around, please let me know!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Love the bike (in general) BUT....
Love the bike (in general) and speed of delivery, BUT it was let down by their choice of tires and tubes (both gave out within the first 300km.. Having said that, have replaced these and changed the wheels for a set of spare used head's and have loved riding the bike since... 1,600km in 2 months. Would I buy the same again knowing what I do now.. YES. absolutely. A lovely single speed ride.
6 décembre 2021
Réponse de Reid Cycles
Hi Darren,
Thanks heaps for your feedback on the tires and tubes - we will certainly be taking this on.
I'm so glad to hear that you otherwise adore your bike. Wishing you many more happy adventures!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Very helpful and a very quick delivery…
Very helpful and a very quick delivery after order was placed!
6 décembre 2021
Réponse de Reid Cycles
Thanks Glenn, happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Réponse de Reid Cycles
Thanks Lara!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Terrible after sales support
Terrible after sales support. Bike was delivered with a buckled wheel and would not accept responsibility.
5 décembre 2021
Réponse de Reid Cycles
Hi Brendan,
Thank you for sharing your experience.
I'm really sorry to hear that your experience has been unsatisfactory - I would love to get your wheel sorted out ASAP for you.
I have just arranged for one of our team members to contact you ASAP to take care of this issue.
If there is any further that I can assist with, please let me know.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Réponse de Reid Cycles
Thanks Daniel!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Réponse de Reid Cycles
Hi Luke,
Thanks for getting in touch.
I'm so sorry to hear that you aren't satisfied with your purchase. So that I can assist, please email us at support@reidcycles.com.au with further information.
Looking forward to hearing from you!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I love my Reid bicycle
I love my Reid bicycle and helmet! The on line ordering was super easy, delivery seamless and it was a cinch to put together.
Riding is a pleasure!
29 novembre 2021
Réponse de Reid Cycles
Hi Shirley,
Thank you for your review. Enjoy your new bike!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Réponse de Reid Cycles
Thanks Srav!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Had nothing but trouble with the bike I…
Had nothing but trouble with the bike I bought, within a week I had to pay another bike shop $120 to fix a pedal to fell of, then the next week the poor quality tubes in the tyres both punctured. Extremely poor quality and customer care did not care
27 novembre 2021
Réponse de Reid Cycles
Hi Grant,
Thank you for sharing your thoughts here.
I have just investigated your order and our communication. I can see that your order was home-assembled, and unfortunately threaded cranks as a result of home-assembly is not covered by warranty. Ultimately, punctures happen and are a part of life as a cyclist - fortunately tubes are inexpensive and are compatible from brand to brand.
I can wholeheartedly confirm that our customer service team does care - we have explained how the threaded crank happened, and we have asked supplementary questions about the tubes but haven't received a response from you.
If you would like to discuss this further, please get in touch with us at support@reidcycles.com.au so that we can turn your experience around.
Please let me know if there is anything else I can help with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Quick and easy sales process
Quick and easy sales process. Bike delivered very quickly. Would highly recommend.
25 novembre 2021
Réponse de Reid Cycles
Thanks Kris, happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I both 2 bikes online and when arrived…
I both 2 bikes online and when arrived one wasn’t the correct one.
Someone promise me the swap at the shop but I when there and wasn’t possible
Very bad customer service
25 novembre 2021
Réponse de Reid Cycles
Hi Alessandra,
I'm really sorry to hear about your experience with us.
I have just arranged for a team member to get in touch with you ASAP to resolve this situation.
Please let me know if there is anything else I can help with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I'm still waiting on a response in…
I'm still waiting on a response in relation to a bike I purchased for my son in August for his birthday. My son hasn't been able to ride his bike due to a piece missing from the front wheel of his bike. I have emailed and called and have since had no response.
24 novembre 2021
Réponse de Reid Cycles
Hi Mereana,
I'm so sorry to hear that you are still waiting for a part! I have just searched through our communications and I am unable to find an email from you - however, I have advised our customer service team to call you ASAP to get this sorted out.
Please let me know if there is anything else I can help with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
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