Renew Avis 

Smooth process right throughout, kept me updated, and did a marvellous job of my carpets and Lino. Many thanks.

After british gas had caused alot of damage i was in allot of stress, i got a visit from renew. what a professional trade person they sent, he put all my stress was over when i saw how professional friendly and through renew are after another stuffing me up the insurance part is easier thanks to renew as they people look after you and so polite even to rude stressed out people like me so humbled did not expect these people to be so good well done ronnie you the best

Patience, support, keeping in touch and understanding as it was a difficult time for me. My husband passed away during the process. Carpet fitters were excellent as was the Carpet supplier.

Friendly helpful and knowledgeable staff good choice of products work finished to a high standard

Arrived when arranged, called back when they said they would, and politely & quickly sorted an error that I’d made

Proceed with extreme caution if referred by an insurer.

I had a number of kitchen tiles damaged in an accident that needed replacing.
Via Nationwide, Renew sent an assessor in January who did a thorough review of the entire ground floor.
It was very clear that the effected tiles needed lifting and replacing.
Renew said they had reviewed the report and would assign plastic surgeons to carry out cosmetic repair work.
I pointed out that the tiles were beyond cosmetic repair and had fully cracked in several places.
They reassured that if the tiles couldn’t be repaired cosmetically, they would follow up with an alternative plan, but needed to pursue the cheapest route to satisfy the insurance company.
I (foolishly) paid the excess. Within two mins of the Plastic Surgeons arriving they said the tiles couldn’t be repaired and needed replacing.
Renew then went quiet – I followed up two weeks later to discover the case had been closed.
When I explained the work hadn’t been carried out, their rep stated that ‘they don’t really do that kind of work’ -
and then asked if I had any spare tiles.
She then went on to ask if I could provide a number of quotes from local suppliers.
At this point, patience worn, I complained directly to Nationwide.

In a nutshell, Renew recommended a course of action and took excess without fully establishing the work required and were then unable to fulfil the work. 3 months later I am £250 out of pocket with broken tiles.

I would like to congratulate the assessor who came to my home. I had had the worst possible accident,and he gave no indication of how awful it was. He was SO considerate, and helpful and he made the whole experience easy to contend with.
Thankyou Renew for employing the old form of courtesy.

After an insurance claim, which resulted in damage to some internal flooring, my insurance company put me in touch with Renew to deal specifically with the damaged carpet. The service provided by Steph,Zac and Rachel was absolutely first class. They were professional and diligent in their conduct and resolved the matter in a very timely manner. Thank you guys for such wonderful service.

Renagued on settling a claim, even though it was them that had originally approved it, saying it was an administrative error!!!
They don't know what there doing.
Just an amateur company
I'm taking them to the Ombudsman

Like many reviews of Renew I would give no stars for this company. Nearly 8 months ago my Mothers house had 2 serious leaks, we insure with Aviva who past us on to Renew for the carpets as we had decided to go with the insurers rather than arranging it ourselves. We still have no carpets. My Mom is 88 with dementia and is still without carpets in 2 bathrooms and the Dining room which is very upsetting for her and the carers who are having to live through this shambles. Renew failed to tell me that the carpet fitters would not take up the old carpet before fitting the carpets or move furniture so I have had to pay for that. I was then told Renew couldn't find a carpet fitter. When a carpet fitter finely became available 2 carpets are ready to be fitted but there is a problem with the 3rd carpet at the manufacturers and no-one seems to be able to tell me when this is going to be resolved. Complete shambles from start and the finish is nowhere insight. 22/07/2024 - 14/02/2025

Total shambles. Insurance company gave them job in August took till December to get work started. Man fitted flooring in one day so didn’t want to come back do skirting. Then accused us of not having real skirting (lucky we had kept it to prove it ) still not been back . Flooring bouncy and new underlay wasn’t used till I said about it halfway through job. Chasing them daily having to do all the work .

Staff are very helpful and there experience shows.

Your company was very quick to settle my policy.

I had an accident with my new carpet in my sitting room .
I rang the insurers and within a few telephone calls text and emails it was all dear with very professionally .
The staff were all very polite very understanding and mist of all gad my interests with the accident.
Yours sincerely
A Howells

Shockingly poor customer service. We were passed onto this company due to an insurance claim with Nationwide. They sent an assessor to measure up for laminate flooring and he told us he had sent in his report there and then on his i- pad. He told us that the chosen supplier/fitter would be in touch. If we hadn't heard anything within 3 days he advised us to phone. We heard nothing, phoned Renew but they claimed they hadn't had his report yet. We waited for their promised call back but that never materialised. Another call after a week of waiting resulted in the same claim from Renew that they hadn't received their assessor's report. I emailed them threatening to contact the Financial Ombudsman and hey presto, within 2 hours they contacted us with a quote. We were told that the man responsible for arranging the supply and fitting of our flooring was 'out of the office' until the following week but they would contact us (today) Of course they didn't so we phoned them. Apparently he's still out of the office and the flooring hasn't even been ordered. We now have to wait for Renew to contact the fitter and phone us tomorrow. Add to this shambles the fact that their assessor took payment of £500 for the excess fee over 3 weeks ago. And they are now saying we could take the money offered and find our own supplier/ fitter but seeing as the amount they are offering is about 50% of the quote we were given by a local tradesman we are in no position to do that. Nationwide Building Society need to drop this company from their books

Awful. Cancelled a home visit because of traffic that I'd taken time off work for so I lost pay. Then requesting book for another day - no chance! Carpet was beyond repair/cleaning anyway.
Back to insurance to push for replacement. Finally agreed as insurance got on to them. Then, big delays in processing the settlement payout. Saying I hadn't sent payment details but I had 3 times over 3 days. When has an email ever taken more than 2 days to arrive somewhere? Details then taken over the phone to be told another 5-10 days. I can send a payment and it be there in 2 hours, why can't they?

Absolutely awful customer service
I am still waiting a month later for my carpets to be cleaned after a burglary
Their communication is so poor and they do not do what they say
They have made a horrible situation worse

Appalling company! There should be a button for Zero stars! Unfortunately our Insurance company Royal Sun Alliance have contracted out part of our claim to this bunch of cowboys whom I have learned have just changed their name (probably due to being that bad they had to change it to get rid of the stigma, I shall post their old company name shortly). All of our claim with Royal sun alliance up to this point has ran smoothly and I have complained to them about this despicable company and they are reviewing Renews treatment of myself and my husband and our claim. From start to finish they have been rude and incompetant. They have failed to carry out a proper investigation of our sofa which is a power sofa, that no longer works correctly and the leak we had has caused this and water damage and tears to our sofa due to the failed mechanism. All the 'expert' did was come into our house with a terrible attitude, take a couple of photos, press the power button ask if we had bought the sofas in a sale or from a discontinued range at a discounted price which we informed them we had not and he then left. He would not interact with us, when my husband tried to explain the situation with the power recliner he ignored him and said you must wait to hear from renew after I have given them the report and this could take several weeks. He was in our home for a maximum 5 minutes if that. He did not do anything or look intently at the sofa he did not even go underneath the sofa to look at the mechanism or turn or touch the sofa! His report stated that there is no water damage and all of the damage is wear and tear! The leak which damaged the wall and this sofa did not damage or penetrate our other sofa which is in perfect condition, although bought the same day as the damaged one. When we challenged renew on this and explained the full extent of their engineers investigation and all of the above they were rude and just said we agree with the report and we will not be budging on it. I have had to go back to Royal Sun Alliance who are investigating it and have told me not to worry. This has caused untold stress and anxiety in what is already a terrible situation with all the damage to the building and all whilst looking after my terminally ill brother who has now passed away. Shame on you Renew! if i good give minus or zero stars I would. Royal Sun Alliance you really need to look at the companies you are subletting to as this has left a very bad feeling!
I shall fight on and update when all has been sorted!

The flooring looks really good the joiner was very friendly and polite he cleaned up afterwards. The measurements were wrong for the hall and there was a few weeks before the hall hit done as they had to wait on delivery but I am really pleased with the flooring