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I ordered a product but I didn't receive a tracking number. Customer support didn't respond and after 4 days they still haven't sent the product. I can't log in as a user on the site.
I bought the RENPHO Eyeris Masc Eye & Head Massager on 24 October and received it on 30 October. Not long after using it, the device started making crackling noises, which clearly isn’t normal.
I contacted RENPHO on 11 November, then again on 12 November, and followed up once more on 14 November. Each time, I explained the fault and also showed that the product has no serial number anywhere — not on the box, not on the straps, not on the buckle, and not on the device itself. I’ve sent photos and videos to make this completely clear.
Despite this, I’m still waiting for proper instructions on how to return the item, even though I paid for the Worry-Free Protection, which should make the process straightforward.
I’m more than willing to return the faulty device along with the complete box, but I need the support team to actually guide me through the return. The delays and repeated requests for an SN that doesn’t exist have made this much harder than it should be.
I’m hoping this can be resolved soon
I Ve made an order ,the scale dorsnt work,the weight is wrong and getting a refund is impossible
Bought smart scales and arguing with them over a refund.
They began by telling me what the scales do, well obviously that's why I bought them... because I know what they're supposed to do.
I've sent screenshots of my problem, it doesn't even weigh me correctly. Apparently I gained a kilo in a minute but a few minutes prior to that my weight was up and down like a yo yo.
Their solution... Tell me to calibrate the scales. I didn't see their email and therefore reply within 48 hours so they have closed .y case down.
The scales are rubbish I can't trust a single metric that comes out of it and renpho are difficult to deal with.
If you want to buy a renpho product buy it through Amazon not directly because this company are awful to deal with!
Give me my money back! I'm literally begging to send you these scales back!
Product didn’t work for me. Thought I would get a full refund after paying postage myself. PLEASE READ SMALL PRINT.
Loved this product. My husband and i use it on daily basis. The product came with a free carry case which makes it more portable
God saves me from them lol. I have placed an order and paid by credit card. They did not do nothing until weeks. When I asked about my order, they told me , they cancel it and they don't refund my money, because they think "it is not paid"... LOL
It was on hold in Paypal, because they did not accept it LOL... amateurs, but certainly it has been deducted from my credit card... so I had to contact paypal to ask a refund because these guys absolutely do nothing...
They said ordering a body weight scale in Europe and paying with my own credit card is a high risk, that's the reason why they did not proceed my order.
Unfortunetely, there was no reason given why they did not notify me about this situation or why do i have to prove the fact I have paid out the order LOL.... what a bad customer service experience.
I can imagine how a warranty claim goes...
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