Great product, timely delivery great customer service, highly recommend, and if I need to rent any equipment, I will be contacting these people
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Quick delivery and the light appears to function great so far. It was incredibly bright on an outdoor test last night, including on all three white light settings tests. The light puts out an intens... Voir plus
L'entreprise a répondu
Will Noonan was awesome in explaining everything to make the best choice for our application... which was lifting/leveling a cottage where part of one of the beams was resting right on the ground so i... Voir plus
L'entreprise a répondu
Immediate response to my concerns. A real customer service taking care of customers. A seamless process of buying. It is not a “sell and forget “ company. It’s firm that partner with clients.
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À propos de l'entreprise
Écrit par l'entreprise
Need an underwater lift bag? Yes, we rent that. We have underwater lift bags with capacities from 200 to 100,000 pounds. Perhaps your job requires a large diameter pipe plug. We offer inflatable pipe plugs in sizes up to 10 feet! Want to lift a house or a bridge? Check out our heavy lift air bags and pneumatic lifting systems. We also have a wide array of cordless, pneumatic, and hydraulic underwater tools. We ship them to you or your job site, anywhere in the world. If you prefer to buy than rent, we also have amazing prices on all our items. Rental Tools Online is a unit of National Tool Leasing, which has tremendous buying power. Take advantage of this combination of pricing and equipment you won't find anywhere else!
Coordonnées de contact
38127 Willoughby Parkway, 44094, Willoughby, Etats-Unis
- 8669528665
- info@rentaltoolsonline.com
- rentaltoolsonline.com
4,8
Excellent
388 avis
N'a pas répondu aux avis négatifs
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Thumbs Up !
Timely response for information and completion of our order within their promised timeline.
28 juin 2023
Réponse de Rental Tools Online
Herman,
Thank you for coming to RTO for your water test bag needs. We appreciate your business and if there is ever anything we can do to help with future projects, we are one call or email away.
Accused of Being a Thief
My credit card expired while I had items on rent for a very long time. When I reached out to just purchase the items instead of giving my new card info, during negotiating a purchase price, I was threatened with involving law enforcement as if I stole the items and threatened attorney involvement. All over 2 weeks worth of rent totaling roughly $800 after I have spent nearly $10k in shipping the items to me, deposit funds which they still had while making these threats, and weekly rent since the beginning of April. I still ended up purchasing the items and was charged new prices for used rental equipment and not even offered to change my rent to monthly vs weekly after obviously needing them longer than anticipated. Even Home Depot Tool Rentals will offer to do that if that happens.
14 juillet 2023
Réponse de Rental Tools Online
Thank you for leaving your feedback and expressing your concerns. We take all of our reviews seriously. I looked into the circumstances surrounding this rental and reviewed all the emails, phone calls, and notes pertaining to your recent experience. Our customer service representatives reached out on July 5th, via email, in an effort to collect updated payment information to cover one week of unpaid rental. We received a response three days later on Saturday July 8th. The response did not address the expired credit card issue, but instead requested a quote to purchase the equipment on rent. It was also in this response that we were made aware that two of the four units on rent were damaged and the other two were "tied up". On Monday July 10th, our customer support representative responded to the request at 9:30am. She acknowledged the quote request had been received and forwarded to the appropriate department for processing and that while it was being processed she was still in need of an updated credit card. The customer received a buyout quote at 10:00am that included discounted pricing and a follow up email stating our willingness to apply the rental deposit towards the buyout price. No response was received from the customer until the following day around 1:30pm that included multiple email correspondence between our sales manager and the customer clarifying what we could and could not do for the buyout. We were still unsuccessful at collecting updated credit card info for the past due rental fees. On July 12th, at 10:00am, our sales manager attempted to contact the customer in order to settle an accrued 14 days of overdue rental fees, but was unsuccessful. A voicemail and follow up email were sent reiterating our need to collect payment on the accrued rental before the close of business in order to avoid the account being escalated to the next level. No response was received. The customer's account information was passed along to our operations manager the morning of July 13th. Our operations manager sent an email just before 8:00am explaining it would be our last day attempting to collect payment on the past due rental fees. The customer was advised that failure to contact us with payment would force us into a situation that involved contacting the authorities and submitting the customer's account information to our attorney. At this point we were entering a third week of unpaid rental fees on equipment that exceeded $6,000 in value. The customer made no contact with us and our operations manager made one last attempt to call just before closing with, but was still unsuccessful at reaching the customer. Even after receiving no response for two days, our operations manager left a voicemail and sent a follow up email stating he would voluntarily continue to monitor calls after hours, in an attempt to give our customer every possible opportunity. Our operations manager stopped monitoring the calls and emails at 8:00pm. No attempt was made up to this point. Our operations manager received two explicit email responses around 9:30pm from the customer where he expressed his disapproval of the situation and directed multiple personal insults towards our staff, but in the end the customer ultimately expressed willingness to resolve the situation the following day. We appreciate your follow through and are happy that the situation did not have to escalate any further than it did. The customer mentioned paying over $10,000 for shipping but upon review our records show total shipping costs were under $400. Due to the unique nature of our business and hard to find specialized equipment that we offer our business model is structured differently than what you would find at Home Depot. All rental guidelines, procedures, expectations, etc are outlined in our rental agreement that we require all customers to review and sign before we release.
Dock poles
I need a saw to cut old dock poles I ended up cutting 16 poles in 6ft of water in just over 1.5 hours with ease great tool and great service
5 juillet 2023
Réponse de Rental Tools Online
William,
We love to see reviews like this. Thank you for your business and taking the time to leave us a great review. If you ever need any underwater equipment in the future, come back to RTO and we will be here to help.
Réponse de Rental Tools Online
Tim,
Thank you for your business and the excellent review. We are confident you will be impressed by your new CS Unitec Mab drill. If you ever have any questions or need anything we will be here to help.
Réponse de Rental Tools Online
Mr. Aukee,
Thank you for coming to RTO for your hydraulic tool needs. Let us know what you think about your new AS23UW 9" hydraulic underwater grinder. Don't hesitate to contact us if you ever have any technical questions or if we can help in any way.
One of the most professional company I…
One of the most professional company I dealt with in a recent times. Great caring customer service extremely fast actions shipping prices best company!!!
Other businesses should learn from them!!!
15 juin 2023
Réponse de Rental Tools Online
Thank you Mr. Ulman, for your business and the kind words. It was a pleasure working with Marine Diving Services. Let us know if you ever have any questions or need any accessories for your new Nemo Power Tool.
Machine did the job
12 juin 2023
Réponse de Rental Tools Online
Thomas,
Thank you for your business and sharing your experience working with our company. If you ever need to rent the Superior Signal 5-E smoke blower again or if there is anything we can help with, we are one call or email away.
Everyone was very helpful and…
Everyone was very helpful and knowledgeable about the products. Transaction went smoothly. I would highly recommend.
1 juin 2023
Réponse de Rental Tools Online
Diane and Jeff,
Thank you guys for coming to RTO for your heavy lift bag needs. It was a pleasure working with you all. Call or email us if there is anything we can do to help in the future.
I worked with Will and he was awesome
I worked with Will and he was awesome. I rented 24x24 lift bags to lift and level my house and it’s hands down the best way to go.
31 mai 2023
Réponse de Rental Tools Online
Andy,
It was a pleasure working with you. If you ever need the Sava Power lift bags again or any other piece of equipment, contact us and we will be happy to help.
They did what they told me they were…
They did what they told me they were going to do. Very helpful.
12 mai 2023
Réponse de Rental Tools Online
David,
Thank you for your business and the 5 Star review. Don't hesitate to reach out if any questions arise or if you ever need any accessories for your new Sava equipment.
The leval of service was amazing
The leval of service was amazing. They answered all of my questions about their air bags and shipped everything the same day. The work we were doing was at a remote site so the equipment had to be right the first time no exceptions. I recommend this company 100%.
Thank you Rental Tools Online!
8 mai 2023
Réponse de Rental Tools Online
Ron,
Thank you for selecting RTO to help with you application. We love to see reviews like this, and we hope we get the opportunity to work with you again in the future.
Réponse de Rental Tools Online
Clint,
Thank you for your business. We are confident that you will be impressed with your New Sava Pipe Plugs. If you ever have any questions or need anything we are one call or email away.
Fast delivery
Wow, that was fast! Ordered a pipe test plug on Monday, had it across the country on Wed. Quality looked good, and it worked well.
16 mai 2023
Réponse de Rental Tools Online
Randolph,
This is what we like to hear! Thank you for ordering your pipe plug and working with RTO. Don't hesitate to contact us if you have any technical questions or if you ever need any additional plugs or accessories.
Réponse de Rental Tools Online
Roland,
Thank you for coming to RTO for you Sava Power Lift Bag needs. We highly appreciate your business, and we are here to help if you ever need anything down the road.
Hunter Stockton was awsome
Hunter Stockton was awsome! great service always answered emails and phone ,a rare gem!
2 mai 2023
Réponse de Rental Tools Online
Jeff,
You are too kind! Thank you for your purchase and for taking the time to give us a wonderful review. Keep us in mind if you ever need any additional equipment.
Great experience
Very helpful with questions and they were answered very quickly. Excellent company to deal with.
1 mai 2023
Réponse de Rental Tools Online
Keith,
Thank you for your business and the excellent review. Please let us know if you ever have any questions or need any accessories for your new Sava Power Lift Bag.
Réponse de Rental Tools Online
Doc,
It was a pleasure working with you. Let us know your thoughts on your new Joint Zone MSP underwater lift bags. Don't hesitate to contact us if you have any questions or if we can help in any way.
The tech support and service.
21 avril 2023
Réponse de Rental Tools Online
Ryan,
We appreciate your business and you taking the time to give us a great review. If you ever need any additional Stanley equipment or have any questions, one call or email and we will get it done.
Excellent service
Excellent service, everything when easy and fast. Like it. Tools arrive on time. Good service
14 avril 2023
Avis spontané
Réponse de Rental Tools Online
Jose,
Thank you for your business and the 5-star review. Don't hesitate to contact us if you ever have any technical questions or need any accessories for your new Nemo angle grinder.
I purchased a Nemo drill and it arrived…
I purchased a Nemo drill and it arrived within 2 days which was awesome. I also ordered a set of brushes for the drill that did not arrive. I called customer service (someone picked up right away without pushing 20 button) and spoke with a guy that apologized and had them expedited to me right away. No drama, no dragging their heels and made me feel valued. My experience was pleasant which is unusual these days.
31 mars 2023
Réponse de Rental Tools Online
Chuck,
We really appreciate you giving us your business and the chance to correct our mistake. Thank you for taking the time to share your honest feedback about your experience with our company. Let us know if you ever have any questions or need anything for your new Nemo.
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