Rentoza 

My experience with Rentoza doesn’t even deserve one star. I placed an order on 29 April, fully aware that the ETA for delivery was 3 July. Throughout May and June, I received weekly email updates confirming that nothing had changed and I could still expect delivery on 3 July—with the last update received on 29 June.

On 1 July, I emailed Rentoza to confirm whether delivery would still take place within 48 hours. I received only a generic, automated response stating they were "working closely with suppliers" but could not confirm a delivery date.

Given this uncertainty, I immediately cancelled my order and received a prompt reply saying the cancellation had been processed and that I would receive a refund within 6–12 business days. I was advised to follow up only if the refund wasn’t received within 14 business days.

When 12 business days passed (on 17 July), I followed up again, only to receive the same copy-paste response about the 6–12 day refund timeline.

Today marks 14 business days, and upon following up yet again, I was now told—shockingly—that my cancellation was only just actioned now, and that I would need to wait another 6–12 business days.

To say I’m appalled is an understatement. This is a blatant display of negligence, dishonesty, and disregard for customers. Rentoza seems to operate on scripted, impersonal responses with no accountability, transparency, or genuine customer care.

I've given them until close of business today to refund my money. They have neither acknowledged nor responded to my last email.

I don’t usually leave bad reviews, but I can see from the many others here that Rentoza is consistently ignoring customer complaints. I have now disputed the charge with my bank and will be lodging formal complaints with the NCC and CGSO.

Consumers deserve better than this.

I subscribed to a smartwatch on 1 June 2025, and despite Rentoza’s 7-day delivery promise post-verification, I still haven’t received my item by mid-July. While I appreciate the polite responses from their support team, the replies feel scripted and repetitive, with no real progress or confirmed dispatch dates.

I have had to follow up initially, only to get vague answers, despite the delay clearly exceeding their advertised timeline. If the product wasn’t in stock, it should not have been listed with the 7 day timeframe (I now see it has since changed on their site to 45 days). This undermines trust and creates a very frustrating customer experience.

This is not my first delayed order either, which makes it even more concerning. I hope Rentoza can start prioritising transparency and reliability in their subscription service model. Until then, I cannot recommend them with confidence.

I regret ever wanting to place an order with this rentoza today is the 15th im sill waiting for my refund since the 27th

This company is very quick to block your device , but will not unblock even though you made payment and they took the money out of your account , very bad customer experience. They provide numbers that we cant get through to

Customer Service is really not a good process and does not have more information or answer to what you need, can you get a phone number we can call so we can speak to a live agent to solve our issues effectively 😕

🚨 Worst Customer Service Experience Ever 🚨

We placed and paid for an order on 1 May 2025, and since then it’s been nothing but silence, delays, and excuses. After following up for a week, we were casually told: “Oh, we’re out of stock.”

👉 How can you advertise and run specials on products you don’t even have?
👉 The new ETA? 18 July 2025 — over two months later.
👉 Now you offer us a “better” used device at R400 more per month? That’s not an upgrade — that’s exploitation.

We’ve emailed Samantha, Leslie, Natalia, Azile, Kgotlello, Jerome, Karabo, and Thabang — with ZERO resolution. We demand a phone call and real answers.

Also, you’ve been holding our money all this time — earning interest — while we wait with nothing.

This is absolutely unacceptable, and we will keep sharing until this is resolved.

#PoorService #CustomerServiceFail #Unacceptable #WhereAreOurDevices

I would like my refund pls.

Absolutely terrible. Firstly, I paid to place an order then, got rejected, took them a whole month to refund me.
Then placed a order in March. Paid and everything. It is now June and still not received my order. They give you an ETA then, send you weekly updated stating that the ETA has remains the same up until the date they specified. Then you get told that they don't even have stock of the item you ordered... WTF.

I don't want to to cancel the order cos it will take them a whole month again to refund me... this is really ridiculous.

Is it possible to have a rally of people to go to their premises at Sandton for them to account for their fraudulent company that extorts money from people.

I feel like even trying to send emails to this people is pointless they need to be send to the Devi show and have us the people who have bought their devices outside their premises. Ive made my payments and was told i would recieve my certificate of ownership now all of a sudden they cant trace my two payments..how pathetic is that..

I have paid my fridge on time for the last 2 years. My subscription was for 2 years. So rentoza has continued to bill me for 12 months OVER my subscription!
I absolutely hate rentoza.
No customer service.
No communication!
And when they do contact you it's 8 different people about 1 subject !!
I want my FULL refund for my entire year I paid !!!!!!
When I organized to pay the buyout fee you still want to charge me for my subscription.
NEVER BUY FROM RENTOZA!!

They don't even deserve a 🌟.
RUN! Don't even consider to take up a subscription with Rentoza! Hulle is kont skelm! Kakste service providers ever.

Extremely Disappointed – Misleading Service and Poor Communication from Rentoza

Rentoza has threatened me with legal action despite payment being made on time.

Furthermore, my original term was for 6 months but have been making payment for over a year.

I've contacted them regarding upgrading and they requested that I need to pay them a settlement amount.

This is complete and utter bs.

Title:

I ordered an Xbox from Renotza in January as a birthday gift. It’s now nearly May, and I have received absolutely nothing. They promised delivery within 5 days — I have the written proof. Yet every time I follow up, I’m told to wait another 8–12 weeks.

This isn’t just a delay — this is misleading, dishonest, and bordering on fraud. You took my money, failed to deliver, and now when I voice my frustration, you suggest canceling my order as if I’m the problem? Ridiculous.

I’ve been patient. I’ve followed up. I’ve been understanding. But Renotza continues to take people's money with no stock and no clear answers. I am now exploring legal action.

Consumers deserve honesty and accountability — not excuses and false promises. Think twice before trusting Renotza.

I was considering buying a fridge from
Rentoza but after reading these many bad reviews, I better not. I hope people can research upfront before signing up for this scam.

I too have a current subscription and I wanted to upgrade the device they took the money for the new device, was promised I would received in 30 days. that cam and went and I received the same response they are awaiting stock. I don't believe they ever have the intention of fore fulling the agreement. 8-12 week waiting period.

Hi, I am so disappointed with the 'non response' of Floyd and Sibongiseni when requesting information as my subscription is about to end and i have to see which option will suit me best in terms of either upgrading or paying up may i be referred to someone else who can assist!

Warning! This is a scam.
I singed up for the rent to buy. They took my money, and never heard back from them. You can not speak to a real person, they do not have a contact number to reach them! I'm still waiting to hear back or receive my money back! It's a SCAM!!

Extremely Disappointed – Misleading Service and Poor Communication from Rentoza

I feel the need to warn others about my experience with Rentoza. I signed up for their rent-to-buy subscription for an iPhone 13 in December 2023, paying R1320 per month with the understanding that after 12 months I could buy out the device for R6710. The purchase was finalized in December, yet the phone was only delivered in mid-January 2024 – a significant delay with no proper explanation or urgency from their side.

Now, after 17 months of payments—well over R21,054—they’re still insisting I must pay the full R6710 buyout fee to own the phone. There was no transparency about this model. You’d expect that after such a long payment period, the buyout fee would decrease or be waived entirely. Instead, it feels like a never-ending money pit.

What makes it worse is their pathetic customer service. There’s no direct call line for real-time support. You’re forced to deal with a clunky WhatsApp chatbot and wait days for responses via email. Trying to get clear answers or escalate issues is frustrating and borderline impossible. Communication is vague, slow, and unhelpful.

Rentoza’s rent-to-buy scheme feels like a trap designed to extract more money from customers with zero accountability. I would not recommend them to anyone looking for a reliable or transparent way to own a device. Do your research and be cautious—this company is not what it claims to be.

Once you are in, the pain and payments never stop!
I wish there was a negative star option for this bunch of **** artists.

I have had endless problems, no responses to emails, incorrect feedback when they do eventually reply, payments go off but they still lock your devices ... just HORRIFIC.

I have a MAC that I rely on for work purposes and I paid the 24 months and then arranged the 3 months buyout fee which was acknowledged and paid and that was another nightmare to get sorted, which led to my MAC being locked and it took me days to sort out and loss of income as I could not work ... but the nightmare continues.

Now I am waiting for my certificate of ownership after paying the 3 months buyout fee and they tell me no, I still owe money.

One issue was I paid via a link they sent me (Paystack) so the payment was made on my side, but didn't reflect on their side for whatever reason, leading to many issues.

I cannot stress how much you need avoid this company. Now if I don't pay more, they will lock my MAC, it feels like once you are in, the payments and they pain never stop. I am on the verge of just giving up and buying a MAC elsewhere and writing this off to experience. They don't have an office I can go to in Cape Town and I have been totally ****med.

DO NOT USE THEM.