Resi Avis 

Resi have been instrumental in helping us get to where we are with our build, which is due to start next week. From the outset, the process has been seamless and has provided invaluable support in navigating the many considerations, decisions and milestones that come with a building project - many of which we had little awareness of when we first started.

The design process was smooth and well managed. The online meetings and iterative approach made it easy to refine our plans, while the team consistently kept us informed about next steps and key considerations. A special thanks to Agus for guiding us through this stage so effectively.

Throughout the project, we've had excellent support from a number of team members. Ted, our account manager, has been fantastic - always keeping us updated and ensuring we had the information we needed at the right time. Sam provided some incredibly helpful insights when it came to selecting a builder, helping us make informed decisions with confidence. Ben was instrumental during the building regulations stage and provided significant support in navigating the Build Over Agreement process, particularly given the back-and-forth we experienced with Thames Water. Catherine also kept us well informed throughout the planning application process, which was greatly appreciated.

What has stood out most is that there was always someone available to help. The Resi portal is intuitive and easy to use, with all project information conveniently located in one place. Having the team handle the planning application and associated administration alone has been money very well spent.

While Resi may not be the cheapest option on the market, they offer excellent value for money. Their expertise, support and project management have helped alleviate much of the inevitable stress that comes with a building project. We have been extremely happy with our experience and would not hesitate to recommend them.

We had a fantastic experience working with Resi on our home extension project. From the very beginning, their team provided exceptional support, clear attention to detail, and high-quality, relevant drawings that really helped bring our ideas to life.
Throughout the entire planning and design journey, Resi have been consistently friendly, professional, and approachable. They took the time to offer helpful advice whenever needed, which made what can often feel like a complex process much more manageable and reassuring.
A special thanks goes to Kaveh, Anesa, and Antoinne, who have been outstanding in keeping us informed and up to date every step of the way. Their communication, expertise, and dedication made a real difference to our experience.
We would highly recommend Resi to anyone looking for a reliable and knowledgeable partner for their home extension project.

We have had an good, clearly explained, advice from Resi about a small extension we wish to do. Having had no idea how to proceed, engaging Resi has steered us through the process so that our planning application has now been submitted. All the hassle and uncertainty of producing plans as now and as proposed etc has been removed from us. Our queries and changes were dealt with speedily, and we understand the challenges of our application and the process going on. Very happy to recommend Resi.

An update of our experience so far

I feel like you get what you pay for. They were significantly cheaper than traditional architects and save costs where they can.

We felt Resi were the best option for us at the time as we didn't have a massive budget and our planned works weren't necessarily ground breaking.

We provided lots of information for what we wanted including a blueprint of our design.

Our initial meeting was 45 in which they showed the design they had prepared. It was practically like for like what we had provided but all the changes they made had to be redacted back to the original because we realised this wouldn't be approved.

We didn't really have a change to amend there design and charged us for amendments.

We had 45 mins total meeting for our design for the whole house. Considering we had a 2 hour consultation independently with our kitchen designers and 1.5 hours for the bathroom, to only get 45 mins with Resi for our whole house seems very short! And yes, it was very rushed and having to deal with any changes over email is very difficult.

We had to find lots of issues with the design ourselves and lots of reasons why it may not have been granted planning. We would have appreciated these to come from Resi and not us having to research ourselves.

One of the selling points for us to use Resi at the start was because they offer price estimates for the works. Now, from our experience it was high level estimates with massive ranges and very expensive compared to the quotes we sought independently.

Nicholas was both gifted in the detailed architectural drawings and plans he generated, helpful throughout the planning process, and extremely professional in his approach and in his communication with both third parties and myself, his client. Highly recommended.

So far the experience is going great with Resi our project is not complete yet, but their services are very good.

The team at Resi were simply brilliant and held my hand throughout every step from initial idea through to planning approval and getting through all of the red tape such as structural, drainage and tree surveys. Always responsive and proactive I can’t thank Ulker, Em, Ben and Jack enough for their help and support. I am a complete novice at this and they have been invaluable.

Jordan was very helpful and knowledgeable regarding the third flat I wanted to build in a small development I built 25 years ago. I would definitely use this company again.

Another Great experience using Resi, Both Nick and Alberto have been brilliant, great communication , their knowledge and experience really does get the right results . Very impressed by the results with a Lawful certificate being issued. I will definitely be using Resi again .

If you don't have capacity to spend hours researching suppliers and processes then we highly recommend using Resi - they help keep things moving and anticipate requirements at every step. We began in November and wanted to start building in the summer months and couldn't have maintained the rate of progress that Resi could offer ourselves with busy jobs and family life. Everyone we have dealt with so far has been friendly and knowledgeable.

Our only critique is that it's not always clear what is 'final'. When discussing initial plans we were told details such as glazing, exterior finish etc were illustrative and could be selected later, however these drawings were then used as the basis for the technical drawings and planning permission without another opportunity for review. In our case we hadn't decided between a juliet balcony or a large picture window in our loft conversion, which obviously impacts weight-bearing structure etc. We suggest the team adds a 'check-in' step beforehand with a handy ticklist. Otherwise it has been a seamless process.

The design team in Resi, took our ideas and turned it into a sleek and functional structure. Jack was very patient and listened to us , and redesigned the plan to accommodate our views. He is very professional, friendly, and kept us informed at every stage of the process.

Bene has been amazing so far for our journey with Resi. She’s so friendly and helpful, has the patience of Saint with the amount of questions and changes we had to our design but cannot be more grateful for every thing she has done for us so far!

Talking with Jamie within the new projects department was fantastic! He was professional, patient, and courteous at every interaction and really helped us in the early stages of our project.

While we didn't use Resi for our project, his consultation and guidance deserves to be acknowledged!

Efficient, Digital oriented, fast communication, and willingness to work through solutions. TBH it's hard to find fault so far.

Deeply disappointing. Errors with architectural drawings. Mistakes with mapping of pipes. Excrutiatingly slow replies when we need corrections.

In the first phase of our works (loft extension), we were able to just about get away with some of the things Resi didn't get right, but during the second phase of work (rear extension) this has become a real problem. Incorrect drawings have meant delays as we have to suddenly get new party wall agreements because we're closer to our neighbours than expected. This means delays. Incorrect pipe mapping means we're having to pay the engineers AGAIN to redraw the design of the foundations for ground floor. This also means delays. And all of this is costing us thousands in additional costs as along with new engineering drawings, we're also still paying for a skip that we can't use whilst all works are paused. We don't have heating. Our back wall is missing. A tarpaulin covers most of the garden. And it seems they've simply not bothered to reply to the engineer emails sent at the start of this week. I'm deeply frustrated and have gone from thinking Resi was a decent (but not inexpensive) way to do these kind of works and find good builders, to wanting to warn people away. Such a shame.

Both Jack and Catherine were very responsive and helpful in getting my planning permission quickly. Jack helped me think through the best solutions and Catherine liaised closely with the planning authority. Thanks both!

This is our first time planning an extension, and Resi have been invaluable at helping us to ensure everything is planned, and lined up ready to go. The builders they put us in touch with have been really professional, and the platform is also very helpful to keep track of all the key documents.

Planning approval granted for our home extension! Huge thanks to the whole Resi team for their support, expertise and responsiveness throughout the project.

Before starting this I had absolutely no idea how much work – and how many stakeholders – are involved before you even get to the build stage. The Resi team made the whole process much clearer and far less stressful from day one.

A special mention to Heather, who answered all our questions and gave us the confidence that Resi was the right partner to help us navigate the council and planning process. She played a big part in us deciding to go ahead with Resi.

A special thank you as well to Ulker (the most patient architect with our many changes of heart), Jack from Resi Connect, Kavek our account manager, Danielle who guided us through planning, and Andrew who somehow manages to send helpful emails even on Sundays.

The platform itself is excellent and very easy to use. Everything is in one place — tenders, drawings, key documents, uploads etc. — so there’s no digging through endless email threads. The shared inbox also makes it really easy to keep everyone aligned, including my partner.

Resi Connect is another really useful feature, giving access to vetted partners and specialists which saved a lot of time trying to find trustworthy professionals ourselves.

When we first researched options for our extension design and planning drawings, Resi weren’t the cheapest (though definitely not expensive either), but in hindsight they’re genuinely great value for the level of support you get. Having experienced professionals available to guide you through planning permission, technical drawings and all the steps before building starts makes a huge difference.

Resi are a fantastic partner to have — with the architectural expertise, planning knowledge and network you need to navigate the process confidently.

A genuinely great team to work with and we’re very grateful for all the help along the way. If we ever do another extension project, I’d happily work with Resi again.

I'm a super busy Father of 3 and very time poor!

Resi have been so helpful in educating me how to budget, understand how renovations work and getting back to me on all my questions, concerns and managing expectations along the way.

I'm celebrating successfully getting my planning permission which feels like a huge milestone to achieve!! There is still a long way to go, but I know I have Resi to support me, which gives me so much comfort.

Shout out to Ines, Ted and Danielle who have got us to this stage.

I must however give a special shout out to Andrew - who has literally been counselling me along this journey, making time on a late Fridays to talk and I know he genuinely cares about the outcome of this project and how much it means to me and my family. I'd be lost without him. Thank you Andrew.

Carleton at Resi has produced drawings for the purpose of obtaining planning approval. I am very pleased with the design. It was easy to work with Carleton, as he was very responsive to my ideas and concerns. I felt he was bringing a lot of expertise to bear on my design, and he was friendly and patient. I am very pleased with the service provided by Resi, and I will continue to work with Resi towards construction of my extension.