Resi have been incredible. We are doing a 4 metre single story extension, stripping the existing property back to brick before running tons and well as making facade changes. We hired Resi just a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Only in the initial stages. Preliminary plans drawn up. Drain survey by DynoRod (recommended by Resi) not good, no knowledge of work required, came with inadequate equipment and couldn’t find the dra... Voir plus
L'entreprise a répondu
Resi were fantastic from start to finish! Ted, Sam and Anesa were all attentive, quick to respond, and always provided guidance and support. It made the process stress free, efficient and actua... Voir plus
L'entreprise a répondu
We have had an excellent service so far from Resi and the entire team. We have been given a great support from the team explining each step of process and providing the right support and tools. Very p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Resi provide the advice and architectural drawings you need to get your extension, refurbishment or new development project started.
Coordonnées de contact
Royaume-Uni
- 0208 068 4811
- advice@resi.co.uk
- resi.co.uk
4,5
Excellent
727 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We have worked with Maria who has been…
We have worked with Maria who has been brilliant. The process has been hassle free and very prompt!
3 mai 2024
Avis spontané
Réponse de Resi
Hi Thomas,
Thank you so much for leaving us your review - we really appreciate you taking the time to give us your feedback.
I've passed your kind words over to Benedita and her team - thanks again
Unreliable and unprofessional
Resi applied on my behalf for a single store extension with a Juliet balcony.
Balcony was first denied and resi suggested to submit balcony application later in the process, while building the extension.
Upon extension completion we received green light form council.
Unfortunately the roof was already built and sealed, and no balustrade company was willing to drill thru the roof to build the balcony in case of water leaking in future.
Once pointed out the problem Resi blamed myself and contractor about the issue.
I went back to resi and said I paid several thousand pounds for their expertise, and they should have told me prior completing the extension the roof needed to be built together with balcony.
I am now in a situation where the cost of the balcony skyrocketed as it had to be drill into side wall on a special platform: costing 5 times more what I was quoted originally.
I am not architect and I did rely on Resi to tell me what to do.
Once I raised complaint with Resi, I was quickly dismissed and told it was my fault .
I strongly recommend to avoid this company for 2 reason: very expensive a not accountable for their mistakes.
27 avril 2024
Avis spontané
Réponse de Resi
Hi Fabrizio, thank you for your feedback.
First of all, I am sorry to hear you’ve had a frustrating experience - this is not what we hope our customers feel after they have worked with our team, and so we’re disappointed this is the case.
Having reviewed all of the information available to me, I do not feel that Resi is responsible for the unforeseen costs incurred with the balustrading design, as you reference in your review.
The balustrade was part of a second phase of work due to planning uncertainty, but the possibility of a balustrade here had always formed part of the core design for your project. We feel strongly that this should have been made clear to your external contractor when you started to undergo work on site. Your contractor could have installed the correct fixings for future balustrading to be added, the cost of which would have been covered in their initial contract sum.
The balustrading was shown correctly in our building regulations drawings and our building regulations team have reviewed and are happy with how this was shown. We remain emphatic that it was the responsibility of your contractor to ensure the necessary preparatory and supporting work was in place to allow the balustrade to be fitted, the cost of this would have been in addition to the cost of the balustrading and would have been more comparable to the cost that you are being quoted now for the self-supporting frame.
Our Building Regulations team have gone over and above the normal scope of our responsibility to find a supplier who can deliver this balustrade without drilling into the flat roof - and we do not believe the cost they are quoting for a self-stabilising balustrade is unreasonable.
Once again, I am sorry you are both frustrated by these unplanned costs, but we do not believe that Resi has failed in our responsibilities and commitment to you, but nonetheless we apologise for your disappointing comments and feedback.
An excellent process from start to finish!
We had a wonderful experience designing our first renovation project with Resi. They were knowledgable, patient and very efficient. In particular, our architect Bene was fantastic! She made the process seamless and we look forward to seeing our project come to life over the next year. Thank you very much for your help, Bene!
1 mai 2024
Avis spontané
Réponse de Resi
Thank you for your incredibly kind words, Ivy, especially with regards to Bene. Thank you again!
Consultation only
I contacted RESI for an initial consultation to find out about a potential extension, get an idea of costs etc. My experience with Jacob was top notch. From the designs and mock-ups he presented and clarification about the whole process. I felt that i was dealing with professionals and that they had done their research (in terms of advising what is / is not possible etc). I did not go ahead with planned works at this time purely because I had not anticipated the costs of the project and it's out of reach with my budget but I from a service perspective I thought RESI were great
11 avril 2024
Avis spontané
Réponse de Resi
It's wonderful to read your kind words about Jacob and our team, especially a customer who had a consultation with our expert team, but who opted not to go ahead. Thank you and good luck with your future project Kiran!
Resi advert
What is with the advert it does not do the company any justice it’s a stupid advert what does it have to do with selling your products
I think your response is not feasible as you don’t have a good answer it’s a stupid advert and not make me want to buy your product
24 avril 2024
Avis spontané
Réponse de Resi
Hello Sara, we're incredibly sorry that you didn't like our television advert.
The ad shows off our design configurator, where customers who know what they want can design their own home extension. This is listed on our website, alongside our more traditional route of having an extension designed for you by one of our experts.
On review however, we do concede that James' yellow knitted vest is drawing the eye perhaps a little bit too much in the shots where it is shown – he's now been instructed never to wear this again. Harry, James' purplish dance partner, also asked to pass on his personal apologies. He's a hard worker and spent many hours on a cold February morning trying to pull off the best dance moves he could to delight viewers who'd watch the ad and it certainly wasn't his intention to cause upset and poor Trustpilot reviews. He's promised to do better next time.
It's easy for rogue traders to get on…
It's easy for rogue traders to get on this site. They can get away with an easy reference process and present work that is completed by other contractors. I can provide pictures, email evidence and demands for money for jobs that are not completed or just really badly done.
I wish I ignored the numerous cold calls and cold emails from RESI.
22 avril 2024
Avis spontané
Réponse de Resi
Hi Wendy, thank you for your feedback.
Resi Connect is an introductory service where we connect customers looking for builders, with vetted contractors in their local area.
When customers agree to open up builder searches, we outline in our terms and conditions all of the vetting and checks we do on the builders who receive work on our platform. We are extremely transparent about the checks we do, but are explicit that any further due diligence about a builder our customers contract with, must be carried out directly.
The builder you chose to bring on to your project has been with Resi a number of years, and had completed numerous Resi projects previously. We had references from both customer and trade, credit checks, and Companies House checks completed . You additionally visited in-person, one of their previous Resi build projects. We do not, and will never permit, rogue traders to take work via the Resi platform.
Since you flagged to us that work on site had not been of the requisite standard, we have been in constant communication with you to offer support and technical guidance. We have requested to see the independent report you state that you have commissioned which states the quality of the work so we can work with you find a new contractor, but we have yet to see this. The contractor has been paused on our platform until we can ascertain the evidence of poor work undertaken.
Additionally, we have been in communication with Building Control to understand their feedback about the project, and what the most suitable next steps are.
Resi is doing all it can to support you at this time, and we look forward to receiving more information and the independent report so we can continue to do so.
Stage: Planning Submission - 1 Bedroom Bungalow conversion
Stage: Planning Application Submitted
I can honestly say, this far, Nick and the team at Resi have been outstanding.
Value for money, professional, passionate about what they do and taking all considerations that we had into account.
Looking forward to progressing to the next steps and getting the build started!
20 avril 2024
Avis spontané
Réponse de Resi
Hi Lucas,
Great feedback, thank you so much! I've pass your kind words over to Nick and his team.
Fingers crossed for the planning approval and best of luck for the next steps.
Team Resi
Great experience with Bene
Resi's service has been excellent so far - Bene is our architect and has been exceptionally clear and responsive in designing our renovation. The dashboard is excellent and helps in manage the process and documentation needed really well.
I have already recommended their service to a neighbour and so far 3 properties in our street have used Resi.
18 avril 2024
Avis spontané
Réponse de Resi
Hi Clare,
Thank you for leaving such a lovely review! It's great to hear that you're enjoying working with Bene.
I'm really pleased that you've also referred Resi to friends/neighbours - thanks again.
All the best,
Team Resi
Great working relationship
We have worked with the Resi connect team for a couple of years now.
Great to work with them - always proactive / helpful. Great communication.
Always looking to put the clients first to ensure a seamless service.
Emmanuel and Oliva are fantastic
1 avril 2024
Avis spontané
Réponse de Resi
Hi Martyn,
Thank you for leaving us your kind review. It's great to hear your feedback on our working relationship! I'll pass your lovely comments over to Emmanuel, Olivia and Team
All the best,
Team Resi
Loft Conversion - another key milestone reached
Excellent support from Resi getting my planning application through. They kept the momentum going and gave regular updates on what to expect, next steps etc.
Thanks to Em Craddock my assigned Account Manager for good advice on completing my project brief, appointing team members, building regulations etc. and to Resi Connect (Hafsa Meho) for support with tendering and selecting a contractor. There’s a lot to get your head around but Resi support made the experience really seamless.
21 mars 2024
Avis spontané
Réponse de Resi
Hi Fola,
Amazing feedback, thank you so much. We're pleased to hear that the team have supported you so well during your journey and that you've received your ever important planning approval! It's also great to read that we were able to simplify the whole process for you!
All the best,
Team Resi
Trustpilot feedback.... another miss!!
Having left feedback on 19/02/24 and Resi replying on 23/02/24, I requested a call to discuss further via email as offered by them in their reply.
6 weeks later and I'm still waiting..... another example of their poor customer service.
23 février 2024
Avis spontané
Réponse de Resi
Hi Karl, thank you for your review.
In our comprehensive response to your original review, we invited you to email us if you wanted to discuss your complaint further.
I can see that we did a receive an email from you after our response, but unfortunately this was not directed to the relevant team internally.
I have sent you an email this afternoon as Head of Account Management, in response, so we can schedule a convenient time to discuss. Thank you.
Structural Eningeer Review
Resi has effectively streamlined the otherwise daunting process of residenial developments works. As Structural engineers, Resi stand out for their fantastic communication and we could not reccomend their services enough. Thanks to Emmanuel and the rest of the team!
3 avril 2024
Avis spontané
Réponse de Resi
Hi Jordan,
Thank you for your kind words on our process - we really appreciate you taking the time to leave us a review.
I've passed your kind words over to Emmanuel and his team!
All the best,
Team Resi
Very effective design service
We came to Resi after a poor experience with a local architect. I was skeptical at first that it was possible to come up with a great design without visiting the property in person, but I was quickly proved wrong.
Our designer Jack quickly addressed our concerns with the previous design and improved it at every iteration. He could answer every question and query we had quickly and easily. The depth of his experience was evident on every call.
We've just submitted our planning permission and are thrilled with the design. It's far better than the previous architect produced and more than I imagined was possible.
3 avril 2024
Avis spontané
Réponse de Resi
Hi Matt,
I'm really pleased to read that we were able to turn your poor experience round and put your skepticisms out of your mind. Fingers crossed for the planning approval and we wish you all the best for the rest of the project.
All the best,
Team Resi
Andrew has been brilliant
Andrew has been brilliant! Really responsive and helpful in getting everything over the line.
Working with Resi has been really straightforward - it's been great for us because we had a really clear idea of what we wanted to do to the house.
Big plus is the way Resi managed the planning permission process.
22 mars 2024
Avis spontané
Réponse de Resi
Hi Harriet,
Thank you for your kind words about Andrew, I'll be sure to let him and his team know! Thanks also for your feedback on the simplicity of the process and our planning support.
All the best,
Team Resi
Arms Length Architects - Read before using
A technology enthusiastic architect that lacks the human touch.
We used Resi as our architects for a full home renovation and planning support - and I wouldn’t recommend them to anyone.
Resi is cheaper than other architects, but this was immediately reflected in the quality of services, plans and planning support we (didn’t) receive.
Resi do a digital survey to gain measurements and then use these measurements for all future plans as they don’t visit the site (if they do you’ll be charged). Unfortunately as our home isn’t a square, level, new build these measurements were not accurate and meant we had to pay a future architect to take new measurements as the structural steels would not fit. Another example was that upper floor windows were lower than 80cm from the floor which would never pass building regulations - why wouldn’t they fix this from the first draft because it’s a basic?
Similarly, Resi claims to have in-house experts but when leading our planning application failed to fill in key information which was only flagged by the council 3 months later, this meant we had to restart our application. Those who have gone through the planning process will know, this needs to be seamless to reduce attention and commenting from the local stakeholders - the Resi legacy made our planning journey 10x more difficult.
After 5 months from instructing Resi and £6,000 for a gamified dollhouse view of our property we were back at square one. We resolved the issues by instructing a local architect with real knowledge and who took ownership of their work.
We tried to raise this with Resi and also raise formal complaints but they would not accept responsibility or offer a refund for services of inferior quality.
If you are looking to add a box to the back of your house and you have examples along your road to make planning a breeze then Resi may work for you. If you have any complexities or design, then please choose someone more experienced.
26 mars 2023
Avis spontané
Réponse de Resi
Hi Nick & Ashleigh,
Thank you for giving us your feedback on your journey, and I’m sorry to hear that you experienced issues on your project with us.
Having spoken to the team, it seems that the main reason for the delay was that certain application information wasn’t submitted to the council, prior to us submitting the application for the extension/works. It was agreed with the Design and Planning Consultant at the start of the process that this was going to be taken care of by yourselves, so was not included in our proposal. Upon receiving communication from the Case Officer, we advised that we could assist with this but you were apprehensive about paying the additional fee.
We had multiple calls with you to try and rectify the situation and get things over the line but unfortunately, we were unable to come to an amicable solution.
We are glad to hear that your project got off the ground. We also wish you all the best for the future.
All the best,
Team Resi
Resi.co.uk. A Great Team To Organise Your Building Project
Great team to organise your build project from discussion, to tendering for builders and finding specialists you may need. Very efficient and professional. Thank you Resi!
18 mars 2024
Avis spontané
Réponse de Resi
Hi Carl,
Many thanks for leaving us your kind review. It's great to hear your feedback on the process and our offering.
All the best,
Team Resi
Fantastic experience
Fantastic experience - Our home survey from Amelia was well explained and it was great to see the technology scanning our home. Amelia was super clear in talking us through the process and the next steps.
19 mars 2024
Avis spontané
Réponse de Resi
Hi Glenn,
Thank you for taking the time to leave us your review at such an early stage in the process.
Great to hear that Amelia was able to run you through the process and technology so clearly. We hope you enjoy the rest of the journey with us.
Team Resi
Muchmore Design's collaboration with Resi...
Muchmore Design's collaboration with Resi Architects has been a great success. This partnership gives our clients peace of mind that their renovation project will meet expectations inside and out.
Resi's architectural and planning expertise blended with our innovative design concepts and product knowledge has given our clients peace of mind that their project needs are met from concept to completion. Resi’s collaborative approach ensure you have the right project team to make your vision a reality! Together we offer a perfect synergy between creativity and technical proficiency, delivering timeless design and functionality on every project. Highly recommend the friendly Resi team!
22 mars 2024
Avis spontané
Réponse de Resi
Hi James,
Thank you for leaving us your kind review. We really appreciate you taking the time to give us your thoughts on our process.
I'm please to hear that you wouldn't hesitate to recommend our services!
All the best,
Team Resi
Great work!
I am a contractor and I have been working with Andrew on a complicated project and his support has been very valuable.
5 février 2024
Avis spontané
Réponse de Resi
Hi Hiren,
Thanks for leaving us your review - I'm pleased to hear that Andrew has been able to support so much on the project.
All the best,
Team Resi
Great to work with!
Hi have been working as a recommended Party Wall Surveyor for Resi for a short while now and have been dealing with Emmanuel from Resi who has been a great help! Communication is on point and always there to help. I would definitely recommend Resi and Emmanuel is an asset to your team.
21 mars 2024
Avis spontané
Réponse de Resi
Hi Tyrone,
Thanks for leaving us your feedback on our process and working relationship. I've passed your kind words over to Emmanuel and his team too.
Thanks again,
Team Resi
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.