Resi Avis 

727
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Resi have been incredible. We are doing a 4 metre single story extension, stripping the existing property back to brick before running tons and well as making facade changes. We hired Resi just a... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Only in the initial stages. Preliminary plans drawn up. Drain survey by DynoRod (recommended by Resi) not good, no knowledge of work required, came with inadequate equipment and couldn’t find the dra... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Resi were fantastic from start to finish! Ted, Sam and Anesa were all attentive, quick to respond, and always provided guidance and support. It made the process stress free, efficient and actua... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

We have had an excellent service so far from Resi and the entire team. We have been given a great support from the team explining each step of process and providing the right support and tools. Very p... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Architecte
  2. aussi dans
  3. Agence d'architecture
  4. Concepteur en architecture

Informations provenant de diverses sources externes

Resi provide the advice and architectural drawings you need to get your extension, refurbishment or new development project started.


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4,5

Excellent

TrustScore 4.5 sur 5

727 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,5

Tous les avis

(727)

69 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great Architectural Studio

I've been working with Karamii, Reem and Antoinne in Resi for a few years now, their drawings are great and they're always very knowledgeable and have a wonderful sense of humour!

21 mars 2024
Avis spontané
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Réponse de Resi

Hi Andrew,

Thank you for leaving us your kind review. It's great to hear that you enjoy working with the team - we hope the good relationship continues.

All the best,
Team Resi

Noté 5 sur 5 étoiles

MLA Ltd, Party Wall Surveyor working as part of the Resi Connect Team

I am delighted to work alongside Resi, as part of their Resi Connect team, in my capacity as a Party Wall Surveyor. They are an extremely efficient and reliable company to work in partnership with. Often, during the Party Wall process, further information and details are required from Resi and other Connect partners to satisfy neighbours Surveyors, facilitate completion of the matter and service of the Party Wall Awards. Resi act as a seamless interface providing or assisting to provide the required information to bring matters to a timely conclusion. I must make special mention of Emmanuel, Andrew and Karamaii who are always on hand to assist efficiently with any queries and nothing is too much trouble.

21 mars 2024
Avis spontané
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Réponse de Resi

Hi Mark & Team,

Thanks for leaving us your feedback on our process and working relationship. I've passed your kind words over to Emmanuel, Karamii, Andrew and the rest of the team too.

Thanks again,
Team Resi

Noté 5 sur 5 étoiles

I have advised Resi and their clients…

I have advised Resi and their clients on matters arising from the Party Wall Etc, Act almost from their inception. It’s been a pleasure working with them and see them grow and flourish in to the UK’s leading Architecture firm.

I can safely say that they provide their clients with a superb service for excellent value.

Dealing with them personally; they’ve all been remarkably prompt and accurate when it come to revisions of drawings required for preparation of party wall awards.

Special mention to Emmanuel; who heads up the supplier division. He’s been fantastic throughout in dealing with specific matters that need attention and he’s constantly trying to find ways to improve the customer experience.

I wish Resi continued growth and for them to realise their ambition of becoming a nationally treasured UK business.

Mark Amodio - Party Wall Surveyor

21 mars 2024
Avis spontané
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Réponse de Resi

Hi Mark & Team,

Thanks for leaving us your feedback on our process and working relationship. I've passed your kind words over to Emmanuel and his team too.

Thanks again,
Team Resi

Noté 5 sur 5 étoiles

Great working relationship

As structural engineers, we have been working closely with Resi for over 3 years now. 500+ projects. Resi have become our most important client. At streamlining the process of design and construction, Resi are the best in the industry. Resi have invented the process that all residential architects should follow. We highly recommend their services and regularly refer our clients to them. Big thanks to Andrew Sutherland, Emmanuel Kelly and all the team at Resi!

21 mars 2024
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Réponse de Resi

Hi Nigel & Team,

Thank you for your review, we really appreciate you taking the time to give us some feedback on our working relationship.

It's great to hear that you think so highly of our process and what we can offer our customers. We look forward to the next 500+ projects.

All the best,
Team Resi

Noté 5 sur 5 étoiles

Structural engineering

Structural engineering
We are a Resi partner and cover structural engineering. The dashboard is very helpful on providing quotes and keeping in touch with the clients. Emmanuel has been very helpful and our first point of contact.

10 août 2023
Avis spontané
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Réponse de Resi

Hi Flavio,

Thank you for leaving us your kind feedback on the dashboard and Resi's process overall. I've passed your comments over to Emmanuel too.

Thanks again,
Team Resi

Noté 5 sur 5 étoiles

I am an independent Project Manager and…

I am an independent Project Manager and Construction Consultant, I work with RESI and other architects and developers.

Working closely with my account manger at RESI, Emmanuel Kelly, helps clients understand the benefits of their projects being managed by me, ensuring builds are delivered on time, to budget with minimal stress.

Their 'end to end' service is second to none, with other partners, Structural Engineers, Party Wall Surveyors etc delivering an equally mirrored service.

The feedback I receive from RESI clients who engage me, also provide excellent feedback. Their drawings are very good, easily understandable and the customer service is second to none.

Having worked in this sector for nearly 30 years, I would highly recommend RESI for your project.

21 mars 2024
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Réponse de Resi

Thank you for your kind feedback Jonathan, it's fantastic to work with you!

Noté 5 sur 5 étoiles

Resi - Professional, knowledgeable, friendly

Resi have been incredibly professional, knowledgeable, efficient, friendly, and thorough. Overall a really great experience!

18 mars 2024
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Réponse de Resi

We're incredibly pleased to read your excellent feedback, Brigette. Thank you on behalf of all of our team.

Noté 5 sur 5 étoiles

Take the time to understand your project needs

Resi as an architect on our project has been great, offering flexibility and taking time to understand our needs them implementing them in the design over a couple of design iterations, Bene is super patient and always took the time to answer the many Qs we had and work with our suggestions to get to a finalised design we were happy with to be submitted for planning.

18 mars 2024
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Réponse de Resi

Thank you for your feedback Rob, it's so brilliant to hear that you've had a great experience with Bene. We look forward to working closely with you as your project moves into the next phase of work.

Noté 2 sur 5 étoiles

Check your measurements with Resi

Check your measurements with Resi, we found that there were errors of up to 150mm in places in the plans.

1 mars 2024
Avis spontané
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Réponse de Resi

Thank you for your feedback. Unfortunately we do not recognise the name you have given, and cannot link this with a current Resi project.

We would love to discuss this with you further- but requests to ask for your name, email address and account number via Trustpilot have not been responded to. Please do send us an email, hello@resi.co.uk with your name and the link to this review and one of our team will be able to pick this up immediately. Thank you.

Noté 5 sur 5 étoiles

Would Recommend

Working with Resi felt very straightforward and user-friendly. It was a relief to have everything consolidated in one place, simplifying a process I expected to be overwhelming—especially their recommendations for contractors they've worked with before. Embarking on my first house renovation, I was grateful for how Resi displayed and showed the timelines and the various elements at play. My vision for the design and layout was already pretty clear in my mind, and after a few revisions Resi brought it to life exactly as I wanted. Freddie Gee in particular, was a pleasure to work with and help reduce a lot of the stresses associated with the design phase as he was very responsive and made lots of design revisions for me when needed.

20 septembre 2023
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Réponse de Resi

Thank you for your feedback Noah! We know how stressful home extensions can be, and we're really pleased we've been able to simplify the process and reduce stress. I have passed your kind words onto Freddie in our building regulations team. Thanks!

Noté 5 sur 5 étoiles

Rhys was an entertaining and quick…

Rhys was an entertaining and quick worker and explained the process clearly to me. Thank you very much, Rhys.

11 mars 2024
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Réponse de Resi

Cheers, Catherine, for your kind words about your experience with Rhys from our survey team. We look forward to working with you on the next phase of your design.

Noté 5 sur 5 étoiles

Planning phase, really happy

We've just completed the final planning phase with Nick of Resi. I've been really pleased with Nick's creativity in presenting us with designs based on our requriements that we had not considered ourselves, and then Nick's 'how can we make this work?' attitude to logistics, integrating the plan with other elements of the house and in making sure we meet building regulations.
Nick also has a very useful network of other trades to make intros to and to expedite work to keep the process moving well.

6 mars 2024
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Réponse de Resi

Thanks Ross for your feedback on Nick and your experience with Resi!

Noté 5 sur 5 étoiles

Great communication and advice!

I reached out to Resi as I had a complex planning permission situation, with little to no hope of acquiring permission due to a mishandled application by a previous architect. However, Nick from Resi engaged proactively on the topic, clearly explaining how we can refute the reasons for the refusal, being honest in his opinion and how we can approach a new permission. This has been massively helpful and I would recommend Nick for the great communication and expertise.

6 mars 2024
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Réponse de Resi

Thanks Hammad for your feedback on Nick and your experience with Resi!

Noté 2 sur 5 étoiles

Great when no issues, terrible when life happens

We used Resi as the system seemed very straightforward and the reviews were decent. We were ready to go ahead, get quotes and move forward and things seemed mostly okay. Our architect didn't really listen to us much nor offer much in the way of options, but we got there in the end.

The real issues occurred when life got in the way. We lost a child and I lost my job, meaning that the large investment required that was required for an extension was more challenging, and our mental state was horrible.

With that, we tried to put the project on hold, with Resi's response being that they'd take the money we'd paid and put it as 'Resi Credit', which we would lose (I'm pretty sure illegally) if we didn't utilise it within six months.

When we felt forced to get the project going again, rather than simply reopen the project and utilise the credit, they provided a new quote with the Resi credit taken off. However, the price to get the project back to where it was paused was double the credit value - quelle surprise.

Working with Resi feels like striking up a friendship with someone who periodically picks your pocket, bugs you on the phone whilst you're going through some of the hardest challenges of your life, and doesn't listen to what you need at any stage (unless they can turn it into a cash grab for them).

We're still in a horrible place mentally and financially, and Resi doesn't make it easier. Their pricing is extremely opaque but - then again - what's another £500 or £1000 or £360 between friends (as long as you're the one giving it to them obviously)?

5 mars 2024
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Réponse de Resi

Thank you for taking the time to leave us this feedback, G, and for your time on the phone today.

I want to reiterate how incredibly sorry we are to hear about the difficult time you and your partner have faced recently. We were deeply saddened to read your review and are so very sorry to have caused any upset during this difficult time.

We understand that, as a company who helps build renovations and home extensions, that these can be some of the most stressful and challenging times in our customers' lives.

When customers decide not to move ahead with their project, within our terms and conditions we offer the customer to hold any unused payment milestones against a future project, held as Resi Credit for 6 months.

However, if this is not suitable, we have processes in place which allow us to override this in extenuating circumstances. And this should have been explicitly offered to you during your conversations with our team, and I am deeply sorry it was not. We do not wish to pressure our customers into continuing work if their personal situations do not allow this.

As discussed, we have offered you the option to receive a full refund for the payment you made for the next phase of work, or to keep this as credit, with no expiration, to use against your project in the future. 

I apologise too for the misunderstanding about the quote, and what payment was needed to restart the work. The price of the original quote had been honoured, and we had not tried to charge you more at any point. However, it is an unfortunately quirk of our system which requires the second milestone payment to be paid immediately when credit is being redeemed- this should not be the case, and product work is underway to resolve this. 

Once again, thank you for your time discussing your review and your feedback. We're extremely disappointed we have fallen short and look forward to working together in future when you are ready to restart your project. 

Noté 5 sur 5 étoiles

Nick was very creative and understood…

Nick was very creative and understood our needs from the get go. We took his services to design and get approvals for loft conversion and garden room. He was always very responsive and quick to come up with solutions. We highly recommend him and his team.

27 février 2024
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Réponse de Resi

Hi Vaibhav,

Amazing feedback on Nick and his team, thank you so much. We're really pleased that you were able to obtain approval for the loft and garden annex! We wish you all the best for the rest of the project.

Thank you,
Team Resi

Noté 5 sur 5 étoiles

Surveying

Amelia was a great surveyor. Told me all the details of what was going on. Great service.

28 février 2024
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Réponse de Resi

Hi Ian,

Thank you for leaving us your kind review so early in the process. We're pleased to hear that you were impressed with the service provided by Amelia - I've passed your feedback over to her and the team!

Thanks again,
Team Resi

Noté 5 sur 5 étoiles

Responsive project manager

We had a good experience, with Andrew being particularly responsive and helpful at critical moments towards the end of the project. There were a few hiccups at one stage and Andrew stepped in and sorted them quickly. We were really grateful for that. Would recommend!

27 avril 2023
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Réponse de Resi

Hi Rachael,

Thank you for leaving us your review! It's great to hear that Andrew was supportive throughout the project and made sure things ran smoothly for you in the end.

We wish you all the best for the project!
Team Resi

Noté 5 sur 5 étoiles

I'm very pleased with the services…

I'm very pleased with the services provided by Resi. Reem has been outstandingly helpful, not only with the design aspects but also in thoroughly explaining everything and answering all my questions. I would highly recommend them for anyone looking for architectural design services.

22 février 2024
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Réponse de Resi

Thank you for your really wonderful feedback! I've passed your kind words onto Reem, and we're really looking forward to supporting you as your project progresses.

Noté 5 sur 5 étoiles

Great help with planning permission

Nick Stockley at Resi helped with details on my planning permission application and delivered the details accurately to the relevant departments on time. Nick provided a great service and communication was excellent.

21 février 2024
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Réponse de Resi

Hi Stephen,

Great to hear that Nick's been able to support with the planning application and that everything was communicated well with you.

We wish you all the best for the rest of the project and beyond.

Team Resi

Noté 5 sur 5 étoiles

Lovely experience

Amelia came on Friday to survey our property. She was super friendly, explained everything clearly and wasn't bothered when I kept accidently getting in the way!

16 février 2024
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Réponse de Resi

Thank you Cameron for your feedback on Amelia from our survey team, our team are pretty adept at working around our clients!

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