ResMed Avis 4 616

Outstanding quality and design. Every component feels premium and well-engineered. The device, functionality, and app work together seamlessly. It's refreshing to find a product where every detail has been thoughtfully executed - this is how all products should be made

The maintenance time for AirSense 10 is now at least 8 weeks. This is most unsatisfactory. I am travelling overseas for 3 months shortly, and I had incorrectly assumed that submitting the device for maintenance 2.5 months before departure would be comfortably sufficient. My experience of ResMed servicing and maintenance has been similar for the past three years, although in this case, it has been 7 weeks to date without any adequate reason for the delay. It is the lengthiest period to date. It suggests that ResMed has made a management decision - it intends its customers to purchase new products rather than have existing ones maintained, hence the clear lack of resourcing for maintenance. I have read that the AirSense 11 has a higher decibel level than the 10 model, so I prefer to retain the earlier model.

ResMed at Milton (now the Barracks), Brisbane was my first choice for supplying my CPAP therapy needs when I commenced therapy in January 2018. From this time, the customer care and support I have continued to receive from all the staff at this store, over time, could not be faulted. Their advice provided me with the essential knowledge to apply to receive the full benefits of CPAP therapy - and, in turn, to effectively transform my sleep pattern. In this regard, I would like to especially acknowledge two staff members for their customer care and support at 10/10: Michelle Lakin and Stephanie Demarco.

Friendly and knowledgeable staff. Second time in this store and each time I’ve felt like they really want to make a difference to my sleep health. Highly recommended

Is there a negative star option?! I chatted to someone via the online chat. Based on the information I was given, made changes to my account. I was then told, that they had made a mistake and if I wanted to continue I would have to pay more money. I've tried to contact them multiple times but have had no response. They have very little care for their customers, money is all that matters. Avoid buying direct from ResMed. Go somewhere local that actually knows how to treat customers.

Unterirdischer Kundenservice
Ich habe eine Rechnung über die Zuzahlung von 10,00 Euro bekommen, bin jedoch befreit von der Krankenkasse. Man könne die RE nicht mehr stornieren, da die Befreiungskarte nicht vorlag. Aufgrund von mehreren Wochen Krankenhaus ist dies vergessen worden, wurde aber per Mail nachgesendet.
Wenn ich nicht bezahle geht das zum Inkassobüro...Vielen Dank Frau Desyatova

Ich bin sehr begeistert über Service. Überall die Freudlichkeit und Hilfsbereitschaft. Auch bei meinen fehlerhaften Bestellungen, unkomplzierte Korrekturen. Es ist aber auch die schnelle Lieferung, die angenehm auffällt. ResMed kann man nicht nur empfehlen. Man muss es Empfehlen. Danke an dieser Stelle, den ResMedianern.

Didn't fill my order correctly, refusing to get back to me after 3 messages. Charging me for an item that I never received. Joke of a company that is stealing my money

I wanted to purchase a covered N30i frame with a separate p30i nasal pillow. I was able to get a covered frame and purchase a pillow separately.
It is a lot more expensive than buying the pack with 3 nasal cradles that in my case would be useless.
When it arrived there was no head strap to use the frame. Apparently you have to buy it separately too for $40 plus dollars. A complete rip off, other places include the head strap. I did not expect this issue when I contacted the seller I was told that is the way Resmed do it. Its a complete con.

This company is VERY difficult to deal with.
Just wanted to purchase Machine and mask - but no, we had to take up a subscription contract as apparently cheaper.
What an absolute load of CRAP!
With weekly payments for machine and mask - we ended up paying more than double the original price.
To actually cancel this subscription proved to be a long to and fro process of why.
Eventually after many conversations at Resmed Norwest office, phone & online we finally managed to cancel the contract. But it was certainly made extremely difficult.
Have kept all conversations as proof just in case further payments kick back in - then straight to ACCC for sure.

I rang ResMed today 8th March 2025 I spoke to Amy that what she said and I was asked if they can gave a pay out of recent receipt. From 8:24 am to 12:55 pm I’m waiting for the email. So I call back again at about 1:15 pm I asked where is the email that I’ve waiting.
Again Abby who answered the call is very similarly voice. I said to her that I’ve waited almost 4 hours the email that she promised but the way she approached to a customer like she think she’s CEO of the company she said she will asked her colleague Amy I think it’s her too she came and say they will send at the end of the day 5pm. Is that how ResMed customer service like 5pm at the end of their work.
That unprofessional and she is very rude she call me on my name like she think she’s the owner of the company this person shouldn’t be working as Care Representative or customer service she is very rude. I am a consumer and customer you can’t call me on my name and first of all she isn’t a friendly person the way she talk to a customer. And how they learn how to answer the phone. Her attitude is not appropriate the way she talk to a customer.
I hope ResMed company kick her ass out of the company she is useless 4 hour to wait for email and I have to wait until 5 pm that’s ridiculous telling me to wait for 5 pm until they finish her time she shouldn’t come back. She hang me up while I’m talking!!!!it really get me angry…

The worse call centre to date to deal with, do not following the privacy laws for identification to access an account and data security is in question, when raising this as a concern/complaint you don’t get a response or follow up and completely ignored, over priced products when innovation hasn’t changed in decades, the same hardware with a face lift, I’ve responded to emails with no response from accounts department, will be taking this matter up with the ACCC, Fair trading and the office of the oaic regarding account security more so non existent verification that’s required by law.

Und wieder bin ich mit der Versorgung durch die Geschäftsstelle Hannover, Herrn Seeboth zu 100% zufrieden. Mir wurde unbürokratisch und schnell geholfen. Und das nicht zum ersten Mal. Danke dafür und weiter so .... Ulrich Zett!

Ich habe auf meine Bestellung die Antwort bekommen "wir kümmern uns schnellstmöglich" - das ist über ein Monat her. Service und Hotline total unzureichend. Das ist nicht das erste Mal, das der Bestellprozess und Service so schlecht ist. Leider hat meine Krankenkasse einen Vertrag mit dem Unternehmen, ansonsten hat dort nie mehr was bestellt.

Needed to contact local ResMed Clinic at Brighton Rd Hove. My Air Sense 10 machine of 3.9yrs old was displaying a consistent humming noise from the small turbine motor fan. Fast forward........The Store Manager introduced herself. I discussed the situation/condition of the m/c. Note:- The machine has an extended warranty of (5) years total. I found the Manager to be polite, experienced, & helpful. Explained in detail the assessment/repair//transport process to ResMed Service Centre.
A loan machine was given, & m/c settings were adjusted for my requirements. Told, i would be contacted when m/c returns to Brighton Clinic for pick up. In all, approximately 20 mins turnaround conversation. A very efficient & meaningful experience at the Clinic.
Keep up this very good business work culture.

A follow- up review is pending, on receiving my CPAP Air Sense 10 machine from ResMed Service Centre Sydney.

Inkompetente Erstberatung ewige Wartezeit in der Hotline und dann auch noch einen arrogant frechen Service Berater. Fazit Gerät zurück und ein Gerät bei einer Fachkompetenten Firma gekauft.

The ResMed process and associated customer service is absolutely horrible. They seem to try hard to ensure customers do not receive their supplies. Offshore customer service, Layers of hoops to jump through with each resupply, intentionally leaving you in the dark with no communication, or phone calls that come through as SPAM then CANCEL the orders when you don’t answer. No voice messages. Must be intentional but ai can’t see why except to keep Medicare happy with them.

I cannot fault the clinician's themselves, and have had great in-person service, but Resmed has awful backend systems. I subscribed with a machine with no issues, however payment failed several months in to the subscription despite a valid payment method remaining on file. There was no warning or alert that this had occurred. Staff cannot tell me why.

The only reason I found out was when I lodged a query about missing consumables and they advised me I was >$700 in arrears, which I'll now need to organise a payment plan for. Staff can also not handle this in person when I attempted to go in-store to resolve it. Be aware of this if you don't like spending time communicating via email or a 1800 number.

If you utilise one of their plans, keep an eagle eye on your direct debits to avoid this happening to you.

I have an airsense 11  that died less than two weeks after the warranty expired. I spoke with a member of the sleep apnea clinic and they said that they have seen the similar problem in this model with other patients and attempted to have resmed replace the machine. They declined. It seems that this a known issue that they fail to recognize. I will never buy another machine from this company.

I do not recommend resmed unless they acknowledge that their machine should not fail after only two years of use and work with me on replacing it or at least some sort of discount. Ridiculous to pay full price after such a short time.