Do not buy an e-bike from Retrospec. My wife's Beaumont Rev 2 only worked for less than a dozen neighborhood bike rides. Then the hub motor won't engage. They've sent two parts for me to replace and i... Voir plus
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Lisez les avis des autres
Customer concerns are answered promptly. (Zak) provided answers and solutions for a leak on my new inflatable kayak. Looking forward to repairing and using my kayak soon. PS - Will be 5 star once it's... Voir plus
Retrospec makes awesome bikes that look great and ride even better. The quality and design really stand out, and every ride feels smooth and solid. If you want a bike that’s stylish, reliable, and fun... Voir plus
I couldn’t be happier with my new electric bike! I ordered the Beaumont City Bike as a gift for my sister last year and was blown away at the quality. This summer I decided to order the Beaumont R... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The outside is for everyone, but not everyone feels comfortable outside. So we set out to make everyone feel at home in the open air through the use of expertly designed, durably crafted, accessibly priced outdoor gear - electric bikes, pedal bikes, kids bikes, stand up paddle boards and more - our goal at retrospec is simple: make nature second nature for everyone. We believe that all people, regardless of background or experience, should enjoy the life-affirming, eye-opening beauty of the outside world. We encourage a more active lifestyle and make being outdoors fun and inviting for people of any age, ability, or skill level. Born from a passion for fixed-gear cycling. Former home of Critical Cycles and Ten Toes Boards.
Coordonnées de contact
Etats-Unis
- retrospec.com
4,1
Bien
88 avis
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Do NOT buy an e-bike from Retrospec
Do not buy an e-bike from Retrospec. My wife's Beaumont Rev 2 only worked for less than a dozen neighborhood bike rides. Then the hub motor won't engage. They've sent two parts for me to replace and it still doesn't work. Now I have to take the bike an hour away to a bike shop and pay $125 for a diagnosis fee to see if they can figure out what part isn't working. What a hassle and headache from poor quality. I will never buy a bicycle online again. Cheap Chinese components and poor customer service. Waste of $800 and a year of trying to get the bicycle to work.
11 septembre 2026
Avis spontané
Terrible return policy
Terrible return policy, basically nothing is returnable. Awful support (all AI) and assembly instructions that that are not tied to correct models. This isn’t a serious company.
30 août 2026
Avis spontané
Well made bike
20 août 2026
Avis spontané
High rating!
Good communication, fast delivery, nice products. Good prices. What more could you ask?
5 août 2026
Avis spontané
Great customer service
Great customer service. Great product and highly recommended. Awesome colors too. The bike ride greats and would buy again.
15 août 2026
Avis spontané
Professional
Professional, quick to reply and detailed information provided to answer all of my questions!
31 juillet 2026
Avis spontané
Great customer service and we love…
Great customer service and we love their bikes. Have a bike for everyone young and old.
1 août 2026
Avis spontané
Great customer service
Great customer service. Bikes are good quality at a fair price
30 juillet 2026
Avis spontané
I would give them zero stars if I…
I would give them zero stars if I could. Horrible customer service and cheaply built products. Admitted to including the wrong instructions in the package and not including all of the parts needed. Dismissive of concerns and lists the customer service rep as “Joel” each time.
25 juillet 2026
Avis spontané
Réponse de Retrospec
Thank you for taking the time to share this. This is certainly not the experience we want for our customers and we sincerely apologize for the inconvenience.
We hear you on the mixed up instructions and thank you for bringing it to our attention. That's on us, and we've already shipped the parts, and issued a refund as an apology for that mistake.
After reviewing your messages with our customer service team, it looks like the agent mixed up your ticket with a different one, which explains some of the confusion in the conversation. That's not the experience we want you to have, and we're addressing it internally.
We appreciate you flagging all of this, and thank you again for giving us the opportunity to make it right.
Zak gets back.
Customer concerns are answered promptly. (Zak) provided answers and solutions for a leak on my new inflatable kayak. Looking forward to repairing and using my kayak soon. PS - Will be 5 star once it's in the water.
24 juillet 2026
Avis spontané
Kayak broke after the third use broke…
Kayak broke after the third use broke from the seam and the white inflated rubber came out !
Edit:
Custom service was excellent and they replaced the broken kayak !
I just hope the new one last a lot longer
17 juin 2026
Avis spontané
Réponse de Retrospec
Thank you for sharing this feedback. We're sorry to hear the seam gave out on your Kayak, that's not the quality or experience we want anyone to have with our gear. We're glad our team was able to get a replacement sent out to you. If the new one gives you any trouble or you have other questions, please reach out to our support team.
Instructions are WRONG and accessories took a month to arrive
Ordering a bike + accessories with a discount code was a hassle.
The bike took longer than expected to arrive, and the instructions weren’t just tiny (WHO APPROVED THAT FONT SIZE??) the drawings were hard to understand.
And then, after an entire weekend of trying to put in the front tire, looking online for tips & tricks, I was told they ASSEMBLY INSTRUCTIONS WERE WRONG?!?
You couldn’t add a sticker, or a letter or send an email? I wasted hours trying to figure it out. Not cool.
Finally, the lock, basket and helmet arrived well over a month after I placed my order, when I’d already purchased them elsewhere, so my daughter could use the bike.
Your brand is affordable & appealing, but my experience left a lot to be desired ☹️
29 mai 2026
Avis spontané
Poor quality, poor customer support
Bike strap on basket broke after only 1 month. I reached out to Amazon to replace this (as it was well within the 1 year warranty period) and they told me I needed to contact Retrospec directly. Upon reaching out to the distributor, I received no response back. When I followed up again with Amazon months later they told me I should try contacting Retrospec again at a different email, which I did, and still did not hear back. Amazon is now telling me nothing can be done as the product is now out of warranty. I’m very disappointed as I loved this basket but have very little trust now in the brand and don’t feel I should have to buy a new one due to the distributor’s negligence and inability to uphold their warranty.
Update: I am located in Canada and I never received an email response back - both times I emailed your team. I would appreciate a response and look forward to hearing back.
17 juin 2026
Avis spontané
Réponse de Retrospec
Thank you for sharing your experience.
We're sorry to hear about the frustration with your basket strap. We did reach out to you to get a bit more information but never heard back.
After reviewing your review, we can see you're located in Australia. We want to be upfront that our warranty covers purchases made within the United States and isn't able to extend to international orders. We wish we had been able to connect sooner to clarify this and avoid any further confusion.
We appreciate you giving retrospec a chance and hope to earn your trust back in the future. Please share your contact information with us so that our customer care team can get in touch with you directly.
6/23/2026: Please email us directly at team@retrospec.com. We are unable to locate your email with the information on Trustpilot.
Weekender Plus paddle board
I purchased the Weekender Plus paddle board and it’s amazing. Just being able to attach the paddle to the board and use the shoulder strap made this my favorite board! The quality is better than my last one and I highly recommend it! I haven’t used the seat yet, but I love that I have that option.
10 juin 2026
Avis spontané
Good live support to correct process and ai support issues
They have some issues with their ordering portal, AI chat support, and processes but Zac was able to resolve them for me and said would try to correct portal issues moving forward.
14 mai 2026
Avis spontané
Réponse de Retrospec
Hi there, thank you for your feedback, and we're sorry for the hassle this caused.
I can see that a member of our customer care team was able to connect with you by phone and confirmed that a different battery model was needed. They are actively working with you to get the correct one on its way as soon as possible. If you're ever unsure about compatibility before placing an order, our team is always happy to help answer any questions before you make a purchase.
We also want to apologize for any confusion around expedited shipping. Please note that shipping and arrival dates are estimates, we don't ship on weekends, and orders placed after 12PM PST require one business day to process. Unfortunately, occasional carrier delays can also occur outside of our control.
We know you have many options when it comes to where you shop, and we sincerely appreciate your business. We hope to have this resolved to your satisfaction soon.
My experience with customer service was…
My experience with customer service was the best experience I’ve had in 20 years with any other company. There response to my problems were taken care of immediately. And I would and do, recommend this bicycle company to all my family and friends. Excellent customer service and great products
11 mai 2026
Avis spontané
Ordering was a breeze and the price was…
Ordering was a breeze and the price was right. Boards skates well for getting back into it after 40
15 avril 2026
Avis spontané
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