Do not buy an e-bike from Retrospec. My wife's Beaumont Rev 2 only worked for less than a dozen neighborhood bike rides. Then the hub motor won't engage. They've sent two parts for me to replace and i... Voir plus
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Lisez les avis des autres
Customer concerns are answered promptly. (Zak) provided answers and solutions for a leak on my new inflatable kayak. Looking forward to repairing and using my kayak soon. PS - Will be 5 star once it's... Voir plus
Retrospec makes awesome bikes that look great and ride even better. The quality and design really stand out, and every ride feels smooth and solid. If you want a bike that’s stylish, reliable, and fun... Voir plus
I couldn’t be happier with my new electric bike! I ordered the Beaumont City Bike as a gift for my sister last year and was blown away at the quality. This summer I decided to order the Beaumont R... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The outside is for everyone, but not everyone feels comfortable outside. So we set out to make everyone feel at home in the open air through the use of expertly designed, durably crafted, accessibly priced outdoor gear - electric bikes, pedal bikes, kids bikes, stand up paddle boards and more - our goal at retrospec is simple: make nature second nature for everyone. We believe that all people, regardless of background or experience, should enjoy the life-affirming, eye-opening beauty of the outside world. We encourage a more active lifestyle and make being outdoors fun and inviting for people of any age, ability, or skill level. Born from a passion for fixed-gear cycling. Former home of Critical Cycles and Ten Toes Boards.
Coordonnées de contact
Etats-Unis
- retrospec.com
4,1
Bien
88 avis
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A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Poor quality
I bought a bike from them, received the goods with a fault. The website didn’t offer an option to exchange for a new one, instead the return was the only option.
They have charged me $70 to return the bike even though it was broken to being with…
… really disappointing service…
4 avril 2024
Avis spontané
Lame customer service - BEWARE
The bike is nice enough but the customer service is pretty bad. I mistakenly ordered two bike locks and I have to send it back on my own dime. That's kind of ridiculous. Plus it took a lot of back and forth in order to even authorize the return. It definitely needs to be streamlined. I would caution buyers to look elsewhere to purchase a bike from a company that will not make returning or exchanging such a hassle.
7 mars 2024
Avis spontané
Cancer Warning Yoga Mat
They sell toxic products and don't tell you until the order arrives at your door. We received our cancer causing yoga mat and asked to return outside of the return window as it was still in the shipping box unopened and customer service (Zak) was very rude and unhelpful.
Please stay away from this company and do not use these toxic products
27 septembre 2023
Avis spontané
Customer service is excellent
Customer service is great - Actually excellent!
Retrospec called up the bicycle shop that had inspected my bicycle to inquire into what was broken on the bicycle. They did that after I asked if they could do this as I didn't understand the bicycle shop owner. I find that as customer service above and beyond what to expect.
Also, the chat response time was very quick and you could tell the person answering knew exactly what she/he was talking about. Which means Retrospec has skilled people sitting in their chat. Refreshing!!
4 starts instead of 5 is that the Aksel broke after one year of use. I have had 20+ bicycle and this has not happened before. If it were, I would not expect it on a new bicycle. I had a Retrospec bicycle for almost 5 years previously without problems until it got stolen. Excellent bicycle!
I appreciate Retrospec sending a link for a new wheel to order. However, it is concerning that you basically buy a product, and then you are on your own after 30 days.
It means, you may have a bicycle like mine at $460 where you need to pay $84 in repairs after one year for a damage to the internal parts of the bicycle in the Aksel. Luckily Retrospec bicycles are not the most expensive, why a new one is on sale for $299,00. However, if that new one needs a new wheel 1 year later - it builds up of course..
However, I have loved my Retrospec bicycles since 2016/2017
19 juin 2023
Avis spontané
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