Retro vGames Avis 

Not what was described and forget customer service they don't even want to help and get pissed and laugh when I voiced my concern

I ordered 2 games off their site, separately because the first purchase came with a discount code.

So i placed a second ordered and they lost it, I talked to customer support like several times, 3 times over the phone and on the phone they told me they could not find my order, and insisted it doesn’t exist.

When i emailed them they said the order was delivered and then sent me my first orders details.

I still never got my second game, but instead of admitting fault or trying to help me find the order or figure it out, they kept my money and insisted it was delivered even tho it never was.

I did get the first game, but the second game never came and it feels like I’ll never see it. My card company declined to dispute the charges because the company claims they delivered my game.

It’s been a month but I’m accepting the loss cause the gaslighting from this company is unbearable. There’s no point in arguing with hustlers. DO NOT SHOP HERE.

Learn from my mistakes and reading some good reviews, Avoid them at all cost. Orderd a 3ds xl. Relieved an LL and wouldn't play games. Contacted them. Got a replacement, but again another LL that doesn't play 3ds games. Contact for refund. Make you cover shipping return, won't guarantee a refund, bunch of scam artists. Don't know how they have had any good reviews.

This not no AI whoadie dis the Don Frm B-Town i bought a Xbox 360 S version n it runs so smooth no problem wit loudness of the game or nothing itz literally quiet but I got the 250 version & i can say i fw it

Bought a 3dsxl with 16gb card. Got a region locked LL and an 8gb card. At first got responses but now ive been ghosted. Look into the people you buy from first

Avoid this company!

They will happily take your money then give you nothing in return except a runaround when you call to find out why you never received your item.

I placed an order on 3/4 for 1 PS3 controller. On 3/7 the status updated to "partially shipped" (whatever that means). On 3/16 I called to find out why I never received the item and was asked to call back on Monday. Monday I called, they took my info and said they would get back to me (never happened). Tuesday I called again, they took my info (again) with another promise to look into the issue and get back to me.

Read the reviews (I wish I had), this is not a unique experience with them. The next calls I make will be to my credit card company, the BBB, and the State Attorney General.

I ordered 3 different ps4 games; all of which came with damage to the cases and two of them in the wrong case all together.

What further enraged the experience was that I specifically payed an extra $17 for one of the games to come in a case, only to find the corner cracked and missing a chunk.

After messaging back and forth, with what appears to be either a bot or a script written response that kept passing the blame to their review team, the best they could do was a ‘sincere’ apology and a lousy 5% of my money back. I then further messaged to at least try and get the $17 back I specifically spent for a case and they denied it but graciously gave me a 10% off card for my next visit so I can go and give them more money.

I wish I would’ve done more digging before buying but lesson learned and it will not happen again. Steer clear of this site if you can, you have been warned.

Update 02.28.24: received the response from the vendor and it is a embarassing excuse for bad products and customer service. There is ZERO chance that this console was ever tested by Retrovgames. Both power cable and AV cable were broken irreparably and the console itself cannot even latch onto the game cartridges.
Anyone with a brain cell, knows that the N64 was discontinued and that was the very reason I purchased this console for my Veteran husbands 40th birthday. A bit of nostalgia of our childhood. And now it has been tainted by this experience.
RetroVGames and the blatant excuses your actions and representation of being a scam business (especially on a reputable platform like TrustPilot) will not work with me.
Your response is not acceptable. Period

Received a broken N64 console. Completely broken from all levels.
Bought it for my husbands birthday and he didn't plug it in for a few months as he was travelling and then when I complained it was outside of the 121 day return window and therefore they did nothing.
Do not buy from this business.

I made a purchase 6 days ago and I haven't even recieved a shipping confirmation email yet.

screw this place, i'd rather be raped by foxy the pirate fox whilst being unaware garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dededegarfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dededegarfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dededegarfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dededegarfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dededegarfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dededegarfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dededegarfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dededegarfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dededegarfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dededegarfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dededegarfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dededegarfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dededegarfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dededegarfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede garfield kirby dedede

Other reviews summarize this company pretty well already -- everything on their website (inventory, photos, reviews, etc.) is fake. They sell games/systems at very overpriced values, attempting to take advantage of consumers who 1) don't know the value of the item they are buying and/or 2) are hoping for the comfort that comes with buying from a specialized business (testing, reputation, guarantees, etc.) vs other secondhand stores.

The big trick here is that they don't have the items they're selling at all, they simply acquire it for the customer after the purchase has been made.

Once the customer has placed an order, they then use the customer's money to buy a similar item on eBay as cheaply as possible. They have the eBay seller ship the item directly to Retro vGames' customer without the company ever receiving, inspecting, or testing the item themselves.

They intentionally obscure this fact not only from their customer but also from the eBay seller they are purchasing from.

Many people use the word "dropshipping" for this company's practice, but it is not accurate. Dropshipping is entering into a partnership with a supplier and effectively reselling it for them. The item ships directly from the supplier to the end user, and the "dropshipper" gets a cut for making the sale. This is a legitimate business practice and contains appropriate agreements from the individual parties.

What this company is doing is not dropshipping, and it's not legitimate. They are not only scamming their direct customers, they are scamming the eBay users they are purchasing from as well, buying under false identities and also filing fake chargebacks whenever tracking isn't updated on time.

I want to note how it important it is here that the company is giving the private, personal details of their original customer (name, address, and purchase details) to a third party without the user's consent.

Not only have they likely scammed you out of time and money, or at least caused frustration and headaches, they've also intentionally given your personal information to unknown parties without the right to do so.

This company needs to be SHUT DOWN. Scam artists and thieves. Took a month to ship a broken controller, sent a return label (after ensuring I would be getting my money back), and never sent my refund. Now they are ignoring messages and emails.

I hope this company gets shut down. They're overpriced, unresponsive, and they completely leave out the condition of the product. I bought a 3ds XL with a two games, and got a cracked 3ds *LL (So it cant update or use the Eshop) with only one game that didn't have the box and the game didn't read.

This company is a SCAM! I hope the police, BBB, or someone shuts them down. They took payment, sent an incomplete / nonfunctional order, and then will not respond to customers. They don't pick up the phone (don't even bother trying), and whoever is managing their email responses is an expert at dodging questions and stealing your money. They lie and cheat honest consumers out of their money. HORRIBLE COMPANY - STAY AWAY.

I ordered a GameGube Console with MarioKart Double Dash game and 4 controllers. I even purchase the additional 1 year warranty. This was a Christmas gift for my kids. Did Not work. It wouldn't read the game disk. I emailed the support team. They gave a list of things to try, which I did. Still couldn't get it to work. I shipped it back per their instructions. Tracked the delivery back to them. It was delivered on Jan 11th. They gone completely silent on the refund. Have not received the refund. I had to go into my bank to dispute the charges. This has been a complete waste of my time. DO NOT DO BUSINESS WITH THESE GUYS. The 121 day guarantee is a joke. They are sending out faulty products, knowing they don't work and it will be returned, keeping the money and selling the returned product to begin the cycle again. This is a complete scam.

I ordered a game from this site on Friday January 19. They overcharged me for a game that’s maybe $40 at best. They charged me $70. I got the game today (WWE SmackDown vs Raw 2007 for the Xbox 360)
I just received the game today January 25. It came damaged, no case, scratches all over the disc, tried playing it 3 times would not work. Tried calling and emailing they won’t get back to me
So I’m now out $70 and didn’t get what I paid for.
I’m beyond livid and demand my money back because I will never ever do business with this scammer of a company ever again!!

We ordered a 3DS with 2 games for over $300. Long story short, the games wouldn't load, so we asked for and were told we could have a refund. We return shipped it, got confirmation of delivery on January 6th, but have yet to get a refund. They told us it would be 7-10 business days. Now they must have added our number and email to an ignore list, because we mysteriously can't get them to answer phone or email. They are appearing to be a scam after all. I'd gladly retract that statement if we could get a refund.

made a purchase, card was charged, said they had no stock, did not refund, called they say they processed a refund. They did not. Scam company do not buy anything. You get charged, and they will not refund.

I have contacted retro games by chat and email. They just close the ticket and say I am refunded and I am not. I keep getting messages that I am a top fan, IAM DEFINATELY NOT A FAN, PLEASE STOP MESSAGING ME.

I bought a n64 from retro v games plus 3 controller and 3 games. The console was covered in filth out of the box like it had been under a little kids bed for years also the inside was full of lint and debris. When I tried starting it up for the first time it took a half an hour and 3 tvs before I finally got it to send a video signal and it’s crashed on me several times. every one was of the games was in horrible condition and came from third party sellers days after they where supposed to arrive the Mario cart cartridge is the worst and is so sun faded you can barely tell it’s even Mario cart (cost about 80$ from them). One of the 3 controllers has a screws up joy stick that won’t return to center. I’ve tried getting in touch with their costumer support they responded once and requested video proof of the faults, I sent them what they asked for and after that they stopped responding. I really wish I had done more research on my end before buying products from them it’s turned into a real kick to the groin especially after spending almost 500 $ for all this horrible product. Im going to be telling everyone I know that these guys are a joke and a waste of money definitely learned my lesson the hard way with them and if retro sees this don’t even bother sending a hollow “we’re sorry response” it’ll fall on deaf ears you guys burned your bridge with me.

Finding a good deal on def jam fight for New York was easy. But it's been 6 days. No tracking number. It's says my order is still being processed.