Words cannot express how infuriated I am with this company. Long story short, I ordered a PS3 with backwards compatibility in July and they sent me the wrong model 3 different times. They wanted... Voir plus
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Ryan with Retro games is ABSOLUTELY amazing. I’ve already tried out all the games and they worked perfectly. From what I understand there are retro games now being counterfeit so I did my research and... Voir plus
L'entreprise a répondu
This company is run by scammers so be careful of your information. Stay away from their websites, they go by Retro vGames / RetroFam. Do not trust them scammers. If you have already ordered from them... Voir plus
Yo, now they're trying to claim that all negative reviews are competitors. Okay, boomer. Like any reputable game store would give two shits about a shady business like RetroVGames. My one friend Ed sa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Retro vGames– Your Ultimate Retro Gaming Store! We are passionate about bringing back the golden era of gaming by offering a carefully curated collection of retro video games, retro consoles, and gaming accessories from the most iconic eras. Whether you're a dedicated collector, a nostalgic gamer, or someone looking for a trip down memory lane, our store has everything you need to relive the classics. Our mission is to keep these classic video games accessible to both old-school fans and new generations eager to explore the roots of gaming culture We have refurbished and brand-new retro consoles, From iconic like Super Mario Bros. and The Legend of Zelda to rare gems, our collection expands to the NES, SNES, Sega Genesis, PlayStation 1, and more.
Coordonnées de contact
2121 Union Blvd, 18109, Allentown, Etats-Unis
- 4238738768
- admin@retrovgames.com
- retrovgames.com
2,2
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232 avis
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I've had a great experience purchasing…
I've had a great experience purchasing from Retro - all products arrived in the advertised condition, very few delays and all were working. I had one issue with a delivery that got lost, but the team were very responsive and sent a replacement that arrived quickly.
16 juillet 2025
Avis spontané
The games I have gotten from this…
The games I have gotten from this store. Has been awesome but I must be honest it was one game I order that didn’t work a while back but besides that one game it’s been awesome this people have good products
4 juillet 2025
Avis spontané
Réponse de Retro vGames
Thank you so much for the great review!
We're really glad to hear you've been enjoying the games overall. Sorry again about that one game that didn’t work; we appreciate your honesty and your continued support. We're happy to have you as a customer!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
ABSOLUTE JOKE AND SCAM
This "business" is the biggest and most ridiculous scam that I have ever dealt with. They literally take your money in, and then order the games off Ebay to your address. They never actually have the games in hand. I am honestly not sure how this is even legal. I ordered a game from this joke of a business and it arrived lose shoved in a bubble mailer with zero protection. I put it into my system and of course it did not work. I called this joke of a company multiple times demanding that they send me a return label and replace or refund me. They never did. I had to literally get my bank involved to dispute the charge for me, because this "business" did nothing to help me. Save yourselves the headache and just order directly from Ebay. NEVER ORDER FROM THIS COMPANY!
26 juin 2025
Avis spontané
Réponse de Retro vGames
We extremely for sharing your experience. We're truly sorry to hear about the frustration and disappointment you went through, that’s absolutely not the level of service we aim to provide.
We do ship from various warehouses and suppliers, which sometimes means items may arrive in separate packaging. However, every order should be properly packaged and in working condition, and we're very sorry that wasnt the case for you.
Its also concerning to hear that you had trouble reaching our support team. We take situations like this seriously and will be reviewing this case internally to ensure better service in the future.
We appreciate the feedback and will use it to improve.
sent me a faulty game console and took…
sent me a faulty game console and took me 2 months to get my refunds. but it is still ok. Altought i wont go out of my way to recommend it.
25 juin 2025
Avis spontané
Réponse de Retro vGames
Thank you for your honest feedback. We're truly sorry for the trouble you experienced with the faulty console and the delay in your refund. That’s not the experience we aim to provide. We appreciate your patience, and we’ll work harder to improve our process moving forward.
If there's anything we could assist you with in future with other exciting games or console, please don't hesitate to reach out to us again. We'll ensure we recover and provide a much better experience the next time!
They are super responsive and…
They are super responsive and knowledgeable. definitely got to my order as quickly as they could. Thank you so much, will be ordering from you guys more often!
25 juin 2025
Avis spontané
Réponse de Retro vGames
Thank you so much for the awesome review! We really appreciate you mentioning our quick response and knowledge; it means a lot!
We're so glad we could get your order out quickly, and we can’t wait to help you again soon!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
Had an issue with my order
Had an issue with my order. Customer service team was very respectful and efficient. Wouldn’t hesitate to order again from again! Thanks.
17 juin 2025
Avis spontané
Réponse de Retro vGames
Thank you for the great review, Jordan!
We're glad our customer service team was able to help quickly and respectfully.
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
SCAM
Sent me a GameCube in a FedEx envelope so it was COMPLETELY DESTROYED. I requested a replacement which took over 3 months. The replacement didn't work, so I asked for a refund and they offered me less than half of what I paid IN STORE CREDIT. They wont even give me my money back. Not to mention, they waited until they received my return to tell me that they couldn't approve my refund request. SCAM. John isn't even a real person. Every time I call, I get someone who sounds like they are in a house full of children.
20 juin 2025
Avis spontané
Réponse de Retro vGames
We’re very sorry to hear about your experience and the issues with your order. We take packaging and customer satisfaction seriously and regret that this situation has caused you frustration.
Regarding your refund, our policy is to issue store credit for certain returns, but we want to make sure you feel heard and supported.
Please contact us directly so we can review your case again and work toward a resolution.
Thank you for your feedback, we're looking into it to help improve our experience for our customers.
Réponse de Retro vGames
Thanks for your feedback, Jarrod!
We’re glad the game arrived as described and that you’re enjoying it. If you need anything else, feel free to reach out!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
John was very helpful in resolving my…
John was very helpful in resolving my issue and was very timely in doing so
9 juin 2025
Avis spontané
Réponse de Retro vGames
Thank you for your kind words, Michael!
We're happy John could resolve your issue quickly and helpfully. If you ever need assistance again, we’re here for you!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
John was very helpful in answering all…
John was very helpful in answering all the questions I had
6 juin 2025
Avis spontané
Réponse de Retro vGames
Thanks for the great feedback!
Im glad John was able to help answer all your questions. If you need anything else, just let us know!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
Received the games fast
Received the games fast! I was thankful that I was able to purchase these games fast and easy together. Can't wait to get some cases for the games. THANKS For the great service and the follow up call from Ryan. I will be back again in the future for sure
3 juin 2025
Avis spontané
Réponse de Retro vGames
Thank you so much for your kind words, Justin!
We’re happy to hear you received your games quickly and had an easy shopping experience. Ryan and the team appreciate your shoutout!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
order Refund
Placed an order with these guys to give them a chance. Was super excited to get my son one of my 1st systems (PS2 bundle), it took a few days over the weekend and holiday with no movement, (understandable). Was able to find the same setup with verified condition at my local store. Called in to cancel my order, left a message, and spoke with John via chat online. He was polite and understanding and refunded the order with no issues. Pleasant experience, sorry for the retraction of the sale, it was just business at the end of the day.
UPDATE:
They partially refunded my order and and said that the remainder left was a “transaction fee”! SCAM!!!! Tuck tail and RUN!
26 mai 2025
Avis spontané
Réponse de Retro vGames
Thanks for your feedback, Andrew. Im sorry you’re upset about the refund. Please accept our extended apology and to update you, we've internally investigated and it turns out it was a system glitch.
I’m glad John was able to help you quickly with your request.
Thanks for giving us a try, and we hope to do better next time.
VERY quick response to my email
VERY quick response to my email, and the package delivered within a week! My kid loves it, great packaging and condition. Of course I forgot to get games so we will be making another purchase soon! Highly recommend them!
23 mai 2025
Avis spontané
This company is great with customer…
This company is great with customer service. Always getting back to me within 5 minutes of contacting them. Always helpful to fix the problem. Products are great and outstanding
19 mai 2025
Avis spontané
Quick and fast - great customer service!
I ordered the wrong system and they were quick to cancel the order and refund me so I could reorder the correct system!
12 mai 2025
Avis spontané
Great selection, great service
Assortment of available retro games. My step daughter wanted a few specific games for game cube and the prices, delivery were phenomenal with retro v games. Customer service was easy to work with and prompt in helping with a shipping issue we had. Will for sure purchase more items from them in the future!
1 mai 2025
Avis spontané
An order got lost in transit and I got…
An order got lost in transit and I got another order shipped to me as soon as they got word
10 mai 2025
Avis spontané
Professional representatives!
I spoke to a representative named John. He was very helpful. I am a new customer who lost access to their account. He was patient and helped me regain access.
12 mai 2025
Avis spontané
Fast shipping and protected from damage
Shipping was fast and my 3ds came well protected in its package. I was worried it might just be shipped loose in a box, but it had soft layers of protection. I think it would have been okay even if my mailman had just chucked it at my driveway. The device was exactly what I ordered and great quality for the price! I highly recommend using this company for any of your retro gaming needs.
14 mars 2025
Avis spontané
Réponse de Retro vGames
Thank you so much for the fantastic review!
We’re glad to hear your 3DS arrived quickly and safely and that our packaging gave you peace of mind. It means a LOT to know you’re happy with the quality and service.
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
Avoid at all cost
Avoid at all cost. Very scammy company. Please do research before ordering. Read return policies and what not for the loop holes they use to get you.
They falsely advertise their products, then wont really back to you unless you use the same email and follow their instructions which aren't easy to find verbatim.
Then if you reach out to your credit card company you're return policy is null and void.
PLEASE AVOID AT ALL COST.
23 avril 2025
Avis spontané
Réponse de Retro vGames
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. We take customer concerns seriously, and we want to ensure everyone feels supported. We’d love the opportunity to investigate this matter further and work towards a resolution.
Please feel free to reach out directly to our customer service team at 423-873-8768 or help@retrovgames.com, and we’ll do our best to address your concerns.
We appreciate your feedback as it helps us improve our processes.
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