Words cannot express how infuriated I am with this company. Long story short, I ordered a PS3 with backwards compatibility in July and they sent me the wrong model 3 different times. They wanted... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ryan with Retro games is ABSOLUTELY amazing. I’ve already tried out all the games and they worked perfectly. From what I understand there are retro games now being counterfeit so I did my research and... Voir plus
L'entreprise a répondu
This company is run by scammers so be careful of your information. Stay away from their websites, they go by Retro vGames / RetroFam. Do not trust them scammers. If you have already ordered from them... Voir plus
Yo, now they're trying to claim that all negative reviews are competitors. Okay, boomer. Like any reputable game store would give two shits about a shady business like RetroVGames. My one friend Ed sa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Retro vGames– Your Ultimate Retro Gaming Store! We are passionate about bringing back the golden era of gaming by offering a carefully curated collection of retro video games, retro consoles, and gaming accessories from the most iconic eras. Whether you're a dedicated collector, a nostalgic gamer, or someone looking for a trip down memory lane, our store has everything you need to relive the classics. Our mission is to keep these classic video games accessible to both old-school fans and new generations eager to explore the roots of gaming culture We have refurbished and brand-new retro consoles, From iconic like Super Mario Bros. and The Legend of Zelda to rare gems, our collection expands to the NES, SNES, Sega Genesis, PlayStation 1, and more.
Coordonnées de contact
2121 Union Blvd, 18109, Allentown, Etats-Unis
- 4238738768
- admin@retrovgames.com
- retrovgames.com
2,2
Bas
232 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Works great
I ordered a used 3ds. Miner imperfections are to be expected because is the material has some age. But it functions perfectly good job.
24 avril 2025
Avis spontané
Réponse de Retro vGames
Thank you for your thoughtful review! We’re glad to hear your 3DS is working perfectly and that you’re happy with your purchase.
You’re absolutely right; minor imperfections are to be expected with used items, but we're thrilled it’s functioning well for you. We appreciate your understanding!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
Legitimate
My purchase was delivered in a timely manner in quality packaging. It arrived exactly as advertised and functioned well.
12 mars 2025
Avis spontané
Réponse de Retro vGames
Thank you for your great feedback, Ashly!
We're so happy to hear that your order arrived on time, in perfect condition, and just as expected. It's always our goal to ensure a smooth experience for our customers. We truly appreciate your support and hope to assist you again in the future!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
Great Company
Ryan was very helpful, my experience has been nothing but fantastic
2 avril 2025
Avis spontané
Réponse de Retro vGames
Thank you so much for the great feedback!
We're glad to hear your experience has been fantastic, and we've passed your kind words along to Ryan; he truly appreciates it. We're always here if you need anything else!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
Great quality games and transparent…
Great quality games and transparent customer service.
22 avril 2025
Avis spontané
Réponse de Retro vGames
Thanks for the kind words, Milan! We’re happy to hear you enjoyed the quality of the games and had a positive experience with our customer service. We truly appreciate your support!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
Got the games I wanted at a fair price
Got the games I wanted at a fair price
22 avril 2025
Avis spontané
Réponse de Retro vGames
Thanks so much for your review!
We're glad you found the games you wanted at a fair price. Enjoy your new additions!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
Kept me updated and help me found where…
Kept me updated and help me found where my package would come
15 avril 2025
Avis spontané
Réponse de Retro vGames
Thank you for your positive 5-star review, Dylan!
We're glad to hear that you appreciate us keeping you updated with the tracking of the package!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
PERFECT!!! Buy from here!!!
TL;DR
1. Customer service is amazing, helped me get exactly what I wanted.
2. Console came in perfect condition, way better than I expected for an older device.
3. Received it 4 days after I placed the order. I live in Philadelphia, PA and one of their warehouses is in Allentown, PA so I think that’s why I got it so soon.
I wanted a Black 3ds(the new version with colored buttons) so before I placed my order I reached out to customer service(a few times via text and email, I was impatient) to see what could do. I spoke with Alan, Alex and Brian, they all were very professional and they kept it real with me. They didn’t make any guarantees that I could get the color I wanted but they promised that they’d do their best to inform the warehouse of my color preferences. They kept their word because four days after placing my order, I received exactly what I wanted. A black 3ds in perfect condition, both screens look crystal clear, all the buttons feel new and there’s literally no wear n tear.
19 avril 2025
Avis spontané
Réponse de Retro vGames
Wow, thank you for the awesome review, Miles!
We’re so glad to hear everything turned out perfectly and that our team was able to help get you exactly what you were hoping for. Alan, Alex, and Ryan are thrilled to hear your shoutout; they’re all about keeping it real and doing right by our customers.
It’s especially great to hear your 3DS arrived quickly and in such excellent condition as we promised. We really appreciate you taking the time to share your experience, and we can’t wait to help you again with any future retro gaming needs!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
Good customer service + nice website/products (:
This was my very first time ordering from retro; and I bought a ds lite console, and 2 Nintendo ds games as well. Even though I bought all 3 in the same order, the ds console came in a separate package but only given one tracking number. I emailed support and they got back to me within 24 hours which is great. I told them about my issue with the order number attached; they emailed me back with the tracking number for the package with my games. Very nice customer service, the ds console works perfect and is in good condition even when packaged for shipping. Haven't tested out the games yet but I'm pretty sure that they will be good as well. Oh, and the console came 1 day earlier than expected within 4 business days instead of 5-7 business days. My only con is that if I have separate packages coming, it should tell me that there's 2 packages and to give the tracking number for them as well instead of the one package. But overall, pretty satisfied with everything and will be a returning customer in the future! (:
18 avril 2025
Avis spontané
Réponse de Retro vGames
Thank you so much for sharing your detailed experience with us, DeAnna!
We're really glad to hear that your DS Lite arrived in great condition as we promised and even ahead of schedule. We appreciate your kind words about our customer service and are happy we could resolve your tracking question quickly. You're absolutely right about the need for clearer tracking info when orders ship in multiple packages, and we’ll be taking that feedback seriously to improve our communication going forward. Thank you again for your support and honesty!😊
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
its gotten even better!!!
so recently I made a review here as a four-star review I ordered a Wii console from here and there were a few problems like the console not reading discs/some Wii remotes not working but now that the Wii is a little bit older it doesn't have those problems at all overall would recommend as the prices are better than most places
4 mars 2025
Avis spontané
Réponse de Retro vGames
Thank you for the updated review, Aarish!
We're really glad to hear your Wii is now working more smoothly and that you're enjoying it. Sometimes older consoles just need a bit of time and use to settle in, and we’re happy things have improved. We truly appreciate your recommendation and your honesty.
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
Paid extra for SNES games that are left in limbo
I have been trying to buy my husband some games for his birthday that is coming up next week. I placed my order on 4/4/25 and paid the $15 for expedited shipping, which is supposed to be 3-5 business days. It is 4/11/25 now, and I still haven't even received one of the three games I ordered last week. One says it's in transit, one was sent back to the sender for an incorrect mailing address apparently and the other hasn't even been shipped yet. I paid $118 for these games, and I'm not even sure if we'll receive them. I've been in contact with customer service several times in the last couple days, and they have told me that there is nothing they can do as the games have already left their inventory. So I'm not entirely pleased with this company. God willing, my husband will get the games I ordered by next Thursday as I bought him a super nintendo for his birthday.
11 avril 2025
Avis spontané
Réponse de Retro vGames
Hi Rebecca,
We're truly sorry to hear about your experience, especially with such a meaningful gift for your husband's birthday. We completely understand your frustration and disappointment, and this is absolutely not the experience we want for any of our customers.
Shipping delays and address issues are unfortunately sometimes out of our hands once items leave our facility, but we take full responsibility for making sure your order arrives as expected — especially when expedited shipping is paid for. We're sorry for the confusion and lack of clear resolution so far.
We’d love the chance to make this right. Please reach out to us again at help@retrvogames.com or
423-873-8768, and mention this review so we can escalate your case and explore all available options — whether it’s a replacement, refund, or anything else we can do to make this right.
Thank you for your feedback — it helps us improve. We sincerely hope your husband has a great birthday and gets to enjoy those SNES games soon.
bought a 3DS from RetroVGames and it…
bought a 3DS from RetroVGames and it came exactly as described. No issues, runs perfectly, looks almost brand new with MINIMAL scratches. I am very pleased:)
7 avril 2025
Avis spontané
Réponse de Retro vGames
Thank you so much for your review! We're thrilled to hear you're enjoying your 3DS and that it arrived just as described as we committed!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Happy Gaming!
Amazing
These guys are amazing all the way very helpful and very knowledgeable. They kept in touch with me all the way and very professional. I am so happy and will continue to show with them.
6 avril 2025
Avis spontané
Réponse de Retro vGames
Thank you so much, Paul! We truly appreciate your kind words. It was a pleasure providing you with our high-quality services, and we're thrilled to hear you felt supported throughout the process. We're always here when you need us and look forward to helping you again anytime!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Réponse de Retro vGames
Thank you so much! We're really glad to hear you felt supported — that means a lot to us. We're always here if you need anything!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Drop shipper
Drop shipper . Bought an item from me and shipped it to one of their customers. Charge the customer almost double what they bought it from me And the customer bought it days before they bought it from me. They didn’t even check it when it came from me just sent it straight to the customer. This is disgusting behavior and no one should support it
27 mars 2025
Avis spontané
Réponse de Retro vGames
We’re sorry to hear that your experience did not meet your expectations. We appreciate you taking the time to share your feedback. We take customer concerns seriously and continually work to improve our service, communication, and overall customer experience. Thank you for sharing your perspective with us.
They are quick and very supportive with…
They are quick and very supportive with my questions for my order as of far. I am just in the middle of waiting for my delivery, but they have been such a big help with securing me with my orders whereabouts and that means everything! I will for sure continue using this service thanks to this alone, and I hope to receive more of their support with products like this in the future!
3 avril 2025
Avis spontané
Réponse de Retro vGames
Thank you so much for the 5-star review! We’re thrilled to hear that our team has been helpful in keeping you updated about your order. Your support means a lot to us, and we’re excited to continue assisting you in the future. We look forward to serving you again soon!
Ordered Legend of Dragoon for PS1
Ordered Legend of Dragoon for PS1 - disks scratched and unreadable so they sent me a 2nd set of disks which were also scratched and unreadable. Company does not verify condition of resold products in their own warehouse. Just an online reseller. Might as well have used ebay.
Update as a reply: oh? So why have both of my packages, despite you being based in Pennsylvania, come from Canada? Why would you ship them to someone else to ship to me?
1 avril 2025
Avis spontané
Réponse de Retro vGames
Hi, we’re really sorry to hear about your experience with the Legend of Dragoon order. We take product quality seriously, and it’s disappointing that the discs didn’t meet expectations. We want to assure you that we do inspect all items in our warehouse before shipping, but it seems we missed the mark this time.
Please reach out to us directly on help@retrovgames.com so we can help you in your order, and we’ll make sure to resolve this issue for you with a replacement or refund. We appreciate your feedback and will work to improve our process.
Good follow up on my queries
Good follow up on my queries. When I found issue with order it was rectified right away.
26 mars 2025
Avis spontané
Réponse de Retro vGames
Thank you so much for your positive review!
We’re glad to hear that your issue was addressed quickly and to your satisfaction. Your feedback means a lot to us, and we’re always here to help with any future queries or concerns!
We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Cancellation Satisfaction
My kid made an online purchase without my knowledge let alone approval and as happy as I would have been to keep the game, the principle remained… Which SUX because he wanted to buy it for me. I may have been talking about the game for years now. 😭😢😤
28 mars 2025
Avis spontané
Réponse de Retro vGames
Thank you so much for your kind review!
We completely understand the situation, it’s always tough when things don’t go as planned, especially with a gift in mind! We hope you get the chance to enjoy the game soon. If you ever need anything else, we’re here to help!
We look forward to serving you again, and don’t forget to look out for the upcoming promotions and promo codes to help you grow your Retro Gaming collection!
Awesome service
29 mars 2025
Avis spontané
Réponse de Retro vGames
Thank you so much for your awesome review!
We’re thrilled to hear you had a great experience with us. Your feedback means a lot, and we’re always here if you need anything!
We look forward to serving you again, and don’t forget to look out for the upcoming promotions and promo codes to help you grow your very own Retro Gaming Collection!
SCAM company
SCAM company! All their products are cheap
Knock off products from China. Do not buy from them. I am getting a lawyer, it’s not worth my time but they scam kids out of money and it doesn’t sit right with me
24 mars 2025
Avis spontané
Réponse de Retro vGames
Hi, we’re really sorry to hear about your experience and that you feel this way. We take these concerns very seriously and are committed to offering quality products to all of our customers.
We stand behind the authenticity of our items and would love the opportunity to address any issues directly. Please reach out to us directly at help@retrovgames.com, so, we can resolve this matter to your satisfaction. Your feedback is important, and we are always here to help.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.