Richmond Hyundai Bognor Regis have been absolutely exceptional from the start of my Motability journey to handover and pick up of my new vehicle. Maz Miah is just brilliant, knowledgeable and caring.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHyundai Bognor Regis, Saltbox Road, PO22 9FP Bognor Regis, West Sussex, GB
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Lisez les avis des autres
Fantastic experience at Hyundai Bognor Regis! I recently bought a car here and dealt with Maz Miah, who was absolutely brilliant and highly attentive. He answered all my questions and made sure the ca... Voir plus
L'entreprise a répondu
Very supportive and helpful. Made the whole buying process very easy. From the test drive to the day of collection nothing was to much bother. Would highly recommend Richmond Hyundai. Excellent s... Voir plus
L'entreprise a répondu
We purchased a pre owned Hyundai Tucson at Richmond in Bognor Regis. The whole process from start to finish has been excellent. Richmond staff (Maz and Brook in sales and Cam in service) were s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Concessionnaire Hyundai
- Concessionnaire Skoda
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Coordonnées de contact
Hyundai Bognor Regis, Saltbox Road, PO22 9FP, Bognor Regis, West Sussex, Royaume-Uni
- 01243 583 185
4,8
Excellent
526 avis
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Poor communications
This is a review of my experience at Richmond motor group Bognor Regis.
I popped at the start of April and ordered a MGZS Hybrid + from Sarah. No problems with her. But after 5-6 weeks I still don’t have a delivery date of my car. All I hear is “it’s at sea”.
My other gripe is the staff. The managers sit in the office and don’t acknowledge customers. And the front of house staff do not acknowledge your arrival. It would be nice to see someone say. Hello. We will be with you in a minute.
Communications I don’t think is this branches strong point
I emailed to ask a couple of questions. Didn’t get a reply. But got a survey asking me how I was looked after. Well the score for that was obviously pretty low.
Will be nice to get the new car but so far the service from the manager down is pretty poor but Sarah has been fine.
So to summarise. Communications isn’t Richmond Bognor Regis strong point
9 mai 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good afternoon Mick,
We're genuinely sorry to hear about your experience at our Bognor Regis branch and appreciate you taking the time to share it. While we're pleased to hear that Sarah looked after you well, it's clear that other aspects of your visit did not meet the standards we strive for.
We understand how frustrating delays and lack of communication can be, especially when you're eagerly awaiting a new car. The lack of acknowledgement upon arrival and unresponsiveness to your emails is not acceptable, and we sincerely apologise for this.
Please know that your comments have been noted and passed on to the relevant management team for review and improvement. If you’d like to discuss this further, we encourage you to get in touch with our customer service team at customerservice@richmondmotorgroup.com so we can look into this matter in more detail and ensure it’s properly addressed.
Thank you again for your honesty — we’re committed to improving the experience for all of our customers.
Kind regards,
Cameron
Adam Saunders was brilliant from the…
Adam Saunders was brilliant from the sale to the handover. Thank you so much for the smooth sale and stress free experience getting our new car. Thank you
29 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
We are so pleased to hear that you had a positive experience with Adam Saunders. We strive to provide our customers with a smooth and stress-free car buying experience, and we are thrilled that you found that with us. Thank you for your kind words and for choosing us.
New purchaser’s thoughts
I am in the process of buying an electric car from this branch today which I saw advertised recently. Adam has been really helpful and has answered all my questions and been very warm and approachable.
My only disappointment is the paltry sum that my two cars which I have traded in have fetched. They both have low mileage and one in particular is very dear to my heart and it is painful to leave such a car behind to go to auction.
22 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good afternoon Anna, thank you so much for your kind words and for taking the time to leave us a review. We're really pleased to hear that Adam has been helpful and made your experience a positive one — we’ll be sure to pass your feedback on to him!
We completely understand how difficult it can be to part with a cherished vehicle, especially one that holds sentimental value. While we always aim to offer fair trade-in prices based on current market conditions, we truly appreciate your feedback and will take it on board.
Wishing you many happy miles in your new electric car, and we're always here if you need anything else! Kind regards, Cameron
Great service
Our whole experience of buying a car from the Richmond Motor Group was excellent. Beth was extremely knowledgeable and very helpful at every step of the way. Highly recommend.
13 avril 2025
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good morning Mark, thank you for your kind words. We are thrilled to hear that you had such a positive experience with our team. We are proud of our commitment to providing exceptional customer service and are delighted that Beth was able to assist you. Kind regards, Cameron
Great
Great, professional service from knowledgeable sales executive Maz Miah.
12 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good afternoon Brian, we appreciate your kind words about the service you received. We're glad you found our sales executive knowledgeable and professional. We strive to provide excellent customer experiences. Kind regards, Cameron
Excellent Customer Experince
We dealt with Maz from first seeing the vehicle to collection.He was excellent throughout this experience, very knowledgeable, informative and helpful
7 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Hi Kevin. We're thrilled to hear about your positive experience with Maz. It's wonderful to know that he provided you with knowledgeable, informative, and helpful service throughout your journey. We appreciate you taking the time to share your feedback. many thanks, Laurence.
Fabulous experience!
Have today collected our second car purchased from Richmonds and Adam Saunders has been very helpful with everything. We definitely recommend Richmonds and Adam! Thanks Adam!
5 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Hi Sally. Thank you for your kind words and 5-star rating! We are thrilled to hear you had another positive experience with our team. We appreciate your feedback and are glad you found our service met your expectations. Many thanks, Laurence.
Hyundai Kona
Collected car from Maz and was a comfortable and easy process throughout, would highly recommend him and the company
5 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Hi James. Thank you for your kind words and 5-star rating! We're delighted to hear that you had a positive experience and found the process comfortable and easy. We appreciate your recommendation and look forward to assisting you again in the future. Many thanks, Laurence.
Maz was very friendly and profesional
Maz was very friendly and profesional, made purchasing my new car very enjoyable, would recommend!
3 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Hi Lorraine. We're thrilled to hear you had such a positive experience! It's wonderful to know you found the process enjoyable and that you were impressed with the professionalism and friendliness of our team. We appreciate your kind words and recommendation. Many thanks, Laurence.
Great customer service from Maz just…
Great customer service from Maz just picked up my new car
3 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good morning Katarzyna, thank you for your wonderful review! We're delighted to hear that you had a positive experience and are enjoying your new car. We appreciate your kind words about our team member. Kind regards, Cameron
Adam Saunders was great!
Adam Saunders was great! He found my ideal car and made the whole process of purchasing it as easy as possible. I thoroughly recommend Richmond Motor Group!
2 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good morning Elizabeth, thank you for your kind words. We're thrilled to hear that you had a positive experience with Adam and that he was able to help you find the perfect car. We strive to make the car buying process as smooth and enjoyable as possible for our customers. Kind regards, Cameron
Maz was absolutely fantastic
Maz was absolutely fantastic, he made the experience really enjoyable. I couldn’t recommend him enough.
2 avril 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
We're so glad to hear you had a fantastic experience with Maz! It's wonderful to know he made your experience enjoyable. We appreciate your kind words and recommendation.
Adam Saunders at the Bognor Hyundai…
Adam Saunders at the Bognor Hyundai dealership dealt with my sale professionally and empathetically, with the interest of me and family in mind. The process went smoothly considering the speed that we needed a replacement car. Thank you again for the service and I would recommended Adam and Bognor branch to family and friends.
24 mars 2025
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Thank you for your kind words and positive review. We're delighted to hear that you had a smooth and positive experience purchasing your new car. We appreciate your kind words about Adam's professionalism and empathy, and we're glad he was able to help you find the perfect replacement car for your family. We strive to provide excellent customer service, and we're thrilled that you would recommend our Bognor branch to your family and friends.
Hyundai Bognor Richmond Cars
Adam was extremely helpful and professional throughout the purchase. I can’t recommend him and Richmond Cars enough.
29 mars 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good morning Teresa, we're thrilled to hear about your positive experience with Adam and our team. We strive to provide exceptional customer service and appreciate your kind words. Kind regards, Cameron
The right sales approach
We were looking for a petrol hybrid vehicle and the response we received from your Sales executive Finley McKellar was great. He took us through the available options which met our budget constraints and he was extremely helpful and addressed all of our concerns and requirements in a very professional manner.
24 mars 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good morning Tom, thank you for taking the time to share your positive experience. We're delighted to hear that you found Finley McKellar to be so helpful and informative. His dedication to providing excellent customer service is a testament to our commitment to exceeding customer expectations. We value your feedback and will share it with Finley. Kind regards, Cameron
Louis Alabaster
Louis was very helpful from start to finish
Definitely buy from him again
28 mars 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Hi John. We're thrilled to hear you had such a positive experience! It's wonderful to know that Louis provided excellent service. We appreciate your kind words and look forward to serving you again in the future. Many thanks, Laurence.
It was a pleasure being sold a car by…
It was a pleasure being sold a car by Maz. We got the car we wanted and needed. He listens and explains every detail eloquently.
27 mars 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good morning, we're so glad to hear you had a positive experience with Maz. We strive to provide excellent customer service and are happy to know that Maz was able to help you find the perfect car. Kind regards, Cameron
Excellent experience buying our new car…
Excellent experience buying our new car from Maz at Hyundai!! Thank you 5 stars!!
27 mars 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good morning Amy, we're thrilled to hear about your positive experience! We appreciate your kind words about Maz and are glad you're happy with your new car. Kind regards, Cameron
We recently collected our new car and…
We recently collected our new car and can honestly say the help we have had from Maz was exceptional. we have had a great experience from choosing the car, to regular updates about the delivery and also after collection. any issues along the way, maz has always been willing to help and answer any questions we had!
we will be back in to see you again maz for sure!
thankyou
Calley and Lee Jones
⭐️⭐️⭐️⭐️⭐️
13 mars 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good morning Calley,we are thrilled to hear about your positive experience with Maz. It's wonderful to know that you received exceptional help throughout the entire process, from choosing your new car to receiving regular updates and even after collection. We appreciate your kind words and are delighted that Maz was able to provide you with the support and answers you needed. We look forward to welcoming you back in the future. Kind regards, Cameron
My sales assistant was Absolutely…
My sales assistant was Absolutely brilliant from start to finish!!!
Thankyou Adam
24 mars 2025
Avis spontané
Réponse de Richmond Motor Group - Hyundai Bognor Regis
Good afternoon, we're so glad to hear you had a positive experience with our sales assistant. We appreciate your kind words and will share your feedback with the team. Kind regards, Cameron
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