RICOH DTG Avis 

Best DTG customer service I have experienced.

Isis was amazing
She walking me through the process of unclogging my print head step by step

Luke Galloyt is hands down the best service technician. He has been able to help me solve some very complex problems with my dtg printer.

Luke was very nice to talk with. Helped resolve the issue and gave us some good pointers! Also continued to follow up with email!

the Ricoh Tech T.E.A.M. walked me through the whole process and got me up and running again.

THANKS for ALL YOUR AWESOME HELP and SUPPORT!.... an AWESOME WAY to START 2026!!!!

- Mando
LAY'd BaK DeZignZ

Test the water level

I placed an email for a response and Maggie called the next morning. She was very helpful. The website wouldn't let me make a purchase or an account. She made an account for me and helped expedite my purchase. Helpful and super nice while fixing my issue. I felt with several other companies while searching for my part before Maggie called. Nice to deal with someone that cares which is a rare commodity these days.

Very helpful at upgrading my Colorgate software, the product I had was from 2021 and Maggie was able to help me get the payment in and contact Colorgate for new software license. I am still waiting to update the software, but I appreciate her quick turnaround time.

Luke Gallyot was extremely helpful and patient with me while replacing my print head!

Email, call backs , any response is absolutely quick completely helpful and educational always putting our company needs and wants and more importantly always willing to help and calling to check on us to make sure everything is well. HANDS DOWN THE ABSOLUTELY BEST SERVICE WE HAVE EVER WORK WITH. THANK YOU

Margarita answered all my questions and she was very helpful taking my order in the phone.
Thanks.

Maggie really went above and beyond helping me place and receive an order that was needed urgently. Greatly appreciated!

Tech support is amazing! Luke Gallyot and Gerardo Santos were extremely knowledgeable, patient and kind. Highly recommend!

Derk H. was super awesome, he was very patient with us. Made sure to explain details with the programming, as well as materials. Super cheesed with him and the printer, would most definitely would refer him, and request him for future!!!! Thank you, so excited to be a part of the Ricoh family!!!

Gerry was an absolute miracle worker. My Ricoh Ri 1000 had been battling a stubborn print-head clog for months, and he fixed it like it was nothing. He repaired the print head, cleared the blockage, and had us running again faster than we expected. Without him, I would be limited in what I could print. Because of Gerry, my printer is like new, and my business is back up and running. Gerry has top-tier customer service. In addition to him Eddie was fantastic! He walked us through reinstalling the printer head step-by-step, making a complicated process super simple and stress-free. His patience, clarity, jokes were exactly what we needed. It’s rare to find support this helpful, and I'm so grateful for his guidance with my Ricoh Ri 1000. Last but certainly not least is my angel Luke. Luke has truly been my go-to person from day one. He knows my name, checks in, and always provides the information I need without hesitation. His consistency and reliability are unmatched. Honestly, without Luke, I’d be completely lost—he’s the backbone of my support experience with the Ricoh Ri 1000. All in all the customer service here is unmatched!!!

I can’t say enough good about Gerry. After months of fighting a persistent clog in my sister's Ricoh Ri 1000, we sent him the part. He repaired the print head which ultimately restored the machine to perfect working order. Gerry is the kind of mechanic every customer hopes for—knowledgeable and incredibly efficient.

Huge appreciation to Eddie for the incredible support. Reinstalling a print head can feel intimidating, but he guided us through every step with calm, detailed instructions. Thanks to him, we were able to get everything back in place correctly and quickly. Excellent customer service and an excellent technician.

I can’t imagine navigating the Ricoh Ri 1000 without Luke. He remembers us every time we call, follows up, and always gives clear, helpful answers to any question we throw at him. His dedication to making sure we’re taken care of is exceptional. Luke sets the standard for outstanding customer service.

I had a Printer Setup appointment. Derek did an awesome job, and I recommend him to everybody.

I really like this I’m going to want to keep on doing this in the future