We recently purchased a wood fireplace from Ridge Flame and had a great experience. We reached out to them before placing the order, and Gabriel was very helpful and quick to respond to our emails. Th... Voir plus
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Lisez les avis des autres
Awesome customer service that help me with my order. Gabriel from ridge flame helped me out when I had a minor problem and corrected it right away. Would recommend ridge flame to anyone that needs to... Voir plus
Online ordering was quite easy and there was a good promo discount. I had the unit shipped to my contractor in another state. The glass and screen were damaged. I notified the company and they quic... Voir plus
The ordering process was a little iffy, my CC was charged 3 times before it finally took my info, it did finally go thru and it took a couple weeks to get the heater, but we are just getting the stov... Voir plus
À propos de l'entreprise
- Cheministe
- aussi dans
- Magasin de poêles à bois
Écrit par l'entreprise
Ridge Flame is your trusted destination for premium fireplaces, stoves, and home heating solutions. We proudly offer products from leading manufacturers, all backed by full manufacturer warranties, while delivering competitive pricing, dependable customer support, and a seamless online shopping experience from start to finish.
Coordonnées de contact
4,6
Excellent
30 avis
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Our wood stove
Our wood stove arrived today, and it is absolutely beautiful! Shipping was incredibly fast, only 11 days from the date we placed our order to delivery, and we live way up North. We are so happy with our experience with Ridge Flame, and we know this wood stove will be loved for many years to come. Their great price is what initially drew us in, but their excellent service is what will keep us coming back. I had seen other reviews mentioning Michael and the great customer experience he provides, and they were absolutely right. A huge thank you to Michael and his team for making everything so easy. This has truly been a great experience!
12 août 2026
Réponse de Ridge Flame
Thank you so much for your wonderful feedback! We’re thrilled that your beautiful new wood stove arrived quickly and that you had such a positive experience with Ridge Flame. We’ll be sure to share your kind words with Michael and the team. We truly appreciate your trust and look forward to serving you again. We hope you enjoy your new stove for many years to come!
This company communicated and cared…
This company communicated and cared about what I needed to make my project a success, they also were the most economical. Unlike Tri State fireplaces, there was a mix up with the shop app and by accident I ordered two fireplaces one from Rigid Flame and the shop app put Tristate fireplaces unit up there and I inadvertently clicked, that's ba longer story. Tri State has been extremely difficult and has cost me 50% of the cost of the unit to return to them. Ridgid Flame made sure I had everything I needed and was 20% less.
21 juillet 2026
Réponse de Ridge Flame
Thank you for sharing your experience! We’re delighted that our team communicated clearly, understood your project’s needs, and ensured you received everything necessary at a competitive price. Your satisfaction means a great deal to us, and we truly appreciate your trust in Ridge Flame!
I recently purchased a gas log set for…
I recently purchased a gas log set for my fireplace and couldn’t be happier with the experience. The quality is excellent, and it’s exactly what I was looking for, a perfect fit for our home. My salesperson Michael was fantastic throughout the entire process, helpful, responsive, and made everything easy from start to finish. I highly recommend this place to anyone looking to upgrade their fireplace!
10 août 2026
Réponse de Ridge Flame
Thank you so much for your wonderful feedback! We’re delighted to hear that your new gas log set is the perfect fit for your home. We’ll be sure to share your kind words with Michael. It was our pleasure assisting you, and we truly appreciate your recommendation and trust in us!
Best price and delivery times
I’ve been installing fireplaces for over 30 years. I found the best prices and fastest delivery with this company.
I’ll be purchasing all my products through them.
15 juillet 2026
Réponse de Ridge Flame
Thank you so much for your wonderful review and for trusting Ridge Flame! It means a lot coming from someone with over 30 years of fireplace installation experience. We're thrilled to hear that our pricing and delivery exceeded your expectations. We truly appreciate your support and look forward to being your trusted partner for all your future fireplace projects. If there's ever anything we can do to help, our team is always here for you!
Great experience with Ridge Flame
Great experience with Ridge Flame. Customer service was excellent. They went above and beyond. Thanks guys. Keep up the good work.
23 juillet 2026
Avis spontané
Réponse de Ridge Flame
Thank you for taking the time to share your experience! We're delighted to hear that our customer service team exceeded your expectations. Providing exceptional support from start to finish is something we take great pride in, and your kind words mean a lot to us. We truly appreciate your support and look forward to serving you again on your next fireplace project. Thank you for choosing Ridge Flame!
Great job replacing items damaged in…
Great job replacing items damaged in initial shipment.
2 juillet 2026
Réponse de Ridge Flame
Thank you for your review! We're glad we were able to quickly resolve the issue and replace the items damaged during the initial shipment. While shipping damage can occasionally happen, we work hard to make things right as quickly and smoothly as possible. We appreciate your patience, your understanding, and your trust in Ridge Flame. Thank you for choosing us, and we look forward to serving you again!
Réponse de Ridge Flame
Thank you for your wonderful review! We're so glad you found exactly what you needed. Offering competitive prices along with fast, free shipping is one of our top priorities, and we're happy to hear we delivered on both. We truly appreciate your support and look forward to helping you with your future fireplace needs. Thank you for choosing Ridge Flame!
The Whole Package
Fast delivery! Fair prices! Exactly what I ordered! Thanks team!
14 juin 2026
Avis spontané
Réponse de Ridge Flame
Thank you so much for your fantastic review! We're thrilled to hear that everything met your expectations from our fast delivery and competitive pricing to receiving exactly what you ordered. Your support means a great deal to our team, and we truly appreciate you choosing Ridge Flame. We look forward to serving you again on your next project!
Great Experience!!!
The item arrived in great condition and as advertised. Pricing was better than expected! Thank you very much, Ridge Flame.
15 juin 2026
Réponse de Ridge Flame
Thank you for your wonderful review! We're delighted to hear that your order arrived in excellent condition and exactly as advertised. It's also great to know you were pleased with our pricing. Your satisfaction is our top priority, and we truly appreciate you choosing Ridge Flame. We look forward to serving you again on your next fireplace project!
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