I’ve ordered quite a lot of trousers from Riley Grove now, around seven times or so, and I’ve never once had any issues whatsoever. When I first ordered, I was initially a little worried about it, d... Voir plus
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Bought a jacket, the product I receive is far from similar to the one advertised (60€). Asked for a refund, had to send it back to Canada (30€), they didnt pick up the package. It came back to my hou... Voir plus
I ordered pants from them. Around $80 spent on a pair of nice looking dress pants. They arrived and they are the worst quality pants you've ever seen! They are incredibly thin. Should've known they wo... Voir plus
L'entreprise a répondu
I’m fuming with this useless company . I wish I had checked them on Trustpilot first before buying from them. Long story short I thought I was buying an offer on Facebook 2 pairs of pants for the pr... Voir plus
2,2
Bas
54 avis
A répondu à 37 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Junk
Ordered a "cashmere bathroom rug", it took for ever too arrive and customer service did not answer my status requests. When it arrive, this rug is pure junk. I could have bought it at the dollar store and save a lot of money.
22 juillet 2025
Avis spontané
Réponse de Rileygrove
Hi Carlos, I’m sorry to hear the rug didn’t meet your expectations and that the delivery took longer than expected. We’ve sold a very large number of these rugs with great feedback, but we understand that experiences can vary and we never want a customer to feel disappointed.
If the rug you received wasn’t what you were hoping for, we do offer return options and we’re happy to help make things right. Please reach out to us at support@rileygrove.com
with your order number and we’ll take care of it for you.
Customer Support Team
Riley Grove
Product arrived
Product arrived.
Obviously a drop ship Co.
Chinese quality but as per the description on the website
No packaging or certs but I tested the UV penetration and it's ok.
17 juillet 2025
Avis spontané
Réponse de Rileygrove
Hi Antony, Thanks for sharing your feedback.I’m sorry to hear it didn’t meet your expectations.
Just to clarify, our orders are fulfilled from our partner warehouses in Europe, the UK, the US, and Canada, depending on the customer’s location. Packaging can vary based on your location, but the products themselves meet the same standards across all regions.
If you have any concerns about the item you received or would like us to look into anything specific, feel free to reach out to us at support@rileygrove.com. We’re always here to help.
Customer Support Team
Riley Grove
IF I could rate it -10 I would
IF I could rate it -10 I would! This Company is a RIP-OFF with Fake phony ads on their products. 2 of the “CLOUD LIKE RUGS” for baths purchased=$80 US.
Received a rug not thicker than a light Towel..no NAP at all…I have pics with hand showing how UNPLUsH these things are, but of course see No option to include the pictures!
They won’t send a return Label, they’re in Canada thus paying for the customs charges make return PAID by customer ridiculous and doubt they would ever try getting them out of customs.
SCAM..DO NOT PURCHASE THEIR JUNK,
22 juin 2025
Avis spontané
Réponse de Rileygrove
Hello Cathy,
I’m really sorry to hear the rugs didn’t meet your expectations. We’ve sold a large number of these with generally great feedback, but experiences can vary and we never want anyone to feel disappointed. We do offer return options, and our team can help with the process if you reach out.
Please contact us at support@rileygrove.com
with your order number and we’ll do our best to make this right for you.
Customer Support Team
Riley Grove
I purchased 3 pairs of 2X large (42-44…
I purchased 3 pairs of 2X large (42-44 inches) cotton pants. I received 3 pairs of pants with 42cm waists and 42cm legs, in effect tiny waist with huge legs. The material was not cotton/ linen breathable blend as promoted, rather it was simililar to wet weather clothing, non- breathable, synthetic and waterproof.
Each pair cost $68. I am not sure why they even bother to send anything as their product is worthles and non- usable. Riley Grove is a scam! Stay away.
3 juillet 2025
Avis spontané
Réponse de Rileygrove
Hi Steve,
I’m sorry to hear the pants you received didn’t match what you were expecting. We weren’t able to locate an order under the information provided here, but we’re happy to look into this for you. Please reach out to us at support@rileygrove.com
with your order number so we can review the details and help with a return or resolution.
Customer Support Team
Riley Grove
Ordered a pair of sunglasses
Ordered a pair of sunglasses. Got a delivery confirmation from them, but have no idea where on the planet the parcel has been delivered to.
Awaiting excuses incoming, after reading other reviews. Scam.
24 juin 2025
Avis spontané
Réponse de Rileygrove
Hello there, Thanks for your review. We couldn’t locate any order under the name used here on Trustpilot. With the limited information provided, we’re not able to verify what happened or how to help.
If you could share your order number or the name/email used at checkout, please reach out to us at support@rileygrove.com. Once we have those details, we’ll be able to check the order and address any concerns right away.
Customer Support Team
Riley Grove
Réponse de Rileygrove
I’m sorry to see this comment. If something went wrong with your order, we’re always here to help and make sure you’re taken care of.
Unfortunately, we couldn’t locate any order under your name. If you still need help, please reach out to us at support@rileygrove.com
Customer Support Team
Riley Grove
I ordered from this company/illegal…
I ordered from this company/illegal online enterprise. Don't do it. They have excuses for days. Just wanted a pair of sunglasses and got nothing but excuses. Avoid this place and report them on FB if you see them. They are so sorry for any inconvenience and do nothing to correct the situation.
23 avril 2025
Avis spontané
Réponse de Rileygrove
Hello, I checked your order under your name and it does show as delivered on our end. If there were any delays during shipping, I apologize, It's rare occurance but that definitely isn’t the experience we want for you to have.
If you would like to share more and please fee free reach out to us at support@rileygrove.com and we'll be happy to make things right and help however we can.
Thanks you again for shopping with us,
Customer Support Team
Riley Grove
Réponse de Rileygrove
We’re sorry to see this review. We take all feedback seriously, and we assure you that we always aim to provide a satisfactory and smooth experience. If anything did not go as it should, we’d be happy to look into it right away.
Our team is always here to help. Please reach out to us with your order number so we can assist you further.
Thank you
Customer Support Team
Riley Grove
Buyer beware don’t buy unless you intend to keep
Buyer beware. Do not order from them , they will not refund money, store credit only, list and last time buying from them. That only want one time customers, I’d be afraid to buy any else from them
28 décembre 2024
Avis spontané
Réponse de Rileygrove
Hello Susan, We’re sorry to hear that your experience didn’t meet your expectations. Every situation is different, and we always review each case individually to provide the most appropriate resolution.
In certain cases, such as when an item cannot be returned or specific return requirements aren’t met we do offer store credit as an alternative.
If your case was previously flagged or closed, you’re still welcome to reach out to us again at support@rileygrove.com so we can take another look. We’re here to help wherever possible and making things right whenever we can.
Please contact us with your order number so our support team can assist you further.
Customer Support Team
Riley Grove
No good.
I ordered pants from them. Around $80 spent on a pair of nice looking dress pants. They arrived and they are the worst quality pants you've ever seen! They are incredibly thin. Should've known they would be bad when they don't even list the fabric composition on the website. Worse, they offer 14-day refunds on the website, but I have hear not heard back from them despite reaching out twice. They get an additional star because at least I received something.
19 août 2024
Avis spontané
Réponse de Rileygrove
Hi Max, I’m sorry to hear the pants didn’t meet your expectations and that you had trouble reaching us. That’s not the experience we want for anyone. If you can share your order number at support@rileygrove.com, we’ll look into this right away and help with a return or resolution.
Customer Support Team
Riley Grove
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