Rivervale Avis 4 720

TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Shaun from Rivervale was consistently helpful, attentive, and proactive throughout the service. He kept everything on track and regularly checked in to ensure progress was running smoothly. The wi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This was my third leased car in a decade, so I’m confident in saying that this was by far the best leasing experience I’ve had. Matt and his colleagues truly couldn’t have been more helpful, clear... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

All round positive experience. Dan Elms acquired quotes quickly, was patient during my indecision, and followed up (without being pushy). After the car was delivered, Dan helped me clarify exa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This is the second time I’ve used Rivervale to lease a vehicle, and I couldn't be happier. From choosing the car to final delivery, Jake, Ellie and the rest of the team were helpful every step of the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire de véhicules à moteur
  2. Prestataire de transport automobile privé
  3. Service de location

Écrit par l'entreprise

Rivervale provides leasing, servicing and vehicle management for cars, vans and minibuses.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

5 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I recently purchased a car from…

I recently purchased a car from Rivervale, and I couldn’t be happier with the experience.
From start to finish, the service was absolutely fantastic. I’d like to give a special shout-out to Kyle, who was incredibly helpful throughout the entire process. He took the time to answer all of my queries—no matter how small—and explained every detail clearly, ensuring I felt completely confident with my purchase.
It’s rare to find such a high level of professionalism and genuine customer care. If you're looking for a hassle-free experience, I highly recommend Rivervale.

25 février 2026
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Réponse de Rivervale

Thank you so much for your recommendation and for taking the time to leave such a positive review, Maria. We’re really pleased to hear you had a great experience from start to finish. Your support means a lot to us, and we hope you enjoy your new car!

Noté 5 sur 5 étoiles

Brilliant from start to finish

Brilliant from start to finish. Communication was really good throughout and gave accurate timescales for my car arriving, all costs are also clearly laid out on the website. Dan was super helpful and I won’t hesitate to use them again in the future!

25 février 2026
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Réponse de Rivervale

Thank you for your great feedback and recommendation Laura. We’re really pleased you had such a positive experience and look forward to helping you again in the future!

Noté 5 sur 5 étoiles

Rivervale Excellent Sales Support

Jim and the Rivervale sales support team continue to provide a 5 star service
Nothing is ever too much trouble, they always return my calls and consistently provide a wealth of honest advice
It’s now my 4th car leased with Rivervale and I have no hesitation in thoroughly recommending them - thank you

24 février 2026
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Réponse de Rivervale

Thank you so much for your recommendation, Paul, and for choosing Rivervale every time. We can’t wait to see you again next time. Enjoy your car!

Noté 5 sur 5 étoiles

Dealt with Matt Noonan through the…

Dealt with Matt Noonan through the process thoroughly professional outlining all the relevant details perfectly and gave a great deal on the vehicle I leased. Would absolutely use Rivervale again when this lease expires!!

24 février 2026
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Réponse de Rivervale

Thank you so much, we are pleased to hear this and can't wait to see you next time, but for now enjoy your new car!

Noté 5 sur 5 étoiles

Since the beginning of the process…

Since the beginning of the process nothing was ever an issue, Matt was really helpful and willing to go the extra mile!

24 février 2026
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Réponse de Rivervale

Thank you for your nice words Lizzie!

Noté 5 sur 5 étoiles

Rivervale was the most competitive on…

Rivervale was the most competitive on price for the vehicle I ordered, the process was smooth from start to finish. Shaun Wares was always in contact with me regarding updates and delivery times.
I would definitely use Rivervale in the future.

17 février 2026
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Réponse de Rivervale

Thank you Glynn, we are glad to hear this, and can't wait to see you again. Enjoy your new wheels!

Noté 5 sur 5 étoiles

Everything ran very smoothly

Everything ran very smoothly, being our first time that we have leased a car we were expertly guided through any query we had from Mr J. Mercer at Rivervale. We would highly recommend Rivervale and Mr Mercer to friends and family in the future. Yours Sincerly and happy customer. Mr G. Turner.

24 février 2026
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Réponse de Rivervale

Thank you Gordon! We are thrilled to hear this and appreciate you choosing Rivervale! Enjoy your new car and we hope to see you again next time.

Noté 5 sur 5 étoiles

Great customer service

Great customer service, always some one at hand to answer any questions, Jim was very helpful made it all so easy

24 février 2026
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Réponse de Rivervale

Thank you Peter, we are glad to hear this! Enjoy your new wheels!

Noté 5 sur 5 étoiles

Ford Puma

From making my enquiry to ordering and then receiving my lease vehicle Kyle oh Rivervale couldn’t have been more helpful
Also the information I received from the delivery team was first class
Rivervale will always be my first port of call when looking to lease a vehicle

24 février 2026
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Réponse de Rivervale

Thank you so much David! We are glad you had a smooth process and we hope to see you again next time!

Noté 5 sur 5 étoiles

Another excellent Rivervale experience!

Second time I've used Rivervale - another great experience. Matt and his team always look after things efficiently and professionally.

24 février 2026
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Réponse de Rivervale

Thank you for choosing Rivervale twice Gavin! We are glad to hear this and hope to see you again next time, enjoy your new wheels!

Noté 5 sur 5 étoiles

Great service from Jack

Great service from Jack, car was delivered within 3 weeks. The whole process was super easy and I was updated regularly. Delighted with the car delivered to my front door 0 faff.

I think the lease hire agreements are great. I don’t need to worry about MOT’s depreciation or waste thousands of pounds in interest .

23 février 2026
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Réponse de Rivervale

Thank you Scott, we are thrilled to hear this! Enjoy your new car!

Noté 5 sur 5 étoiles

Getting our new Volvo XC40 was…

Getting our new Volvo XC40 was straightforward and the staff were friendly and kept us updated every step of the way. We shopped around and their prices were extremely competitive compared to other companies. The car was dropped off promptly and in excellent condition by a really friendly guy. He walked us through all the cars functions and answered all the questions we had. Would recommend!

23 février 2026
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Réponse de Rivervale

Thank you so much for your recommendation Pete! We are glad to hear this, thank you for choosing Rivervale! Enjoy your new wheels!

Noté 5 sur 5 étoiles

Outstanding Performance by Rivervale

I chose Rivervale because they were the best price lease deal I was looking for. I also added the servicing, maintenance and tyres package to my lease price as this was a great price too …so one affordable price to cover me for three years! The team were excellent . So professional and courteous. There were a few hiccups regarding lost emails due to an email typo at their end but this was rectified with outstanding communication which did not hold up the process. Jordan was kind and helpful through the entire process and made the admin part so simple to follow! Could not fault that. I believe Rivervale are a team of efficient and professional individuals who put their customers first. If you have any extra questions or concerns, they are on hand to answer or resolve them so that you know exactly what’s going on during the process of getting the lease. Thank you for an excellent experience ! I’m a happy customer… and by the way, the car is great!

16 février 2026
Avis spontané
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Réponse de Rivervale

Thank you for your kind feedback Michael. We’re really pleased you found a great deal and that the all-in package worked well for you. We appreciate your understanding around the email hiccup and we’re glad it was resolved quickly. Enjoy the car, and thanks again for choosing Rivervale!

Noté 4 sur 5 étoiles

I had excellent help on the phone after…

I had excellent help on the phone after the man who delivered my car, Carlos, gave me absolutely no help or information about my new and strange car.

20 février 2026
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Réponse de Rivervale

Dear Ann,
Thank you for taking the time to leave a review and for your kind words about the support you received over the phone. I’m very sorry to hear that your delivery experience did not meet your expectations. We completely understand how important it is to feel confident and informed when receiving a new vehicle, especially one that is unfamiliar.
While delivery drivers are arranged through the supplying dealership rather than directly by Rivervale, this is not the level of service we aim to provide on your behalf. Please be assured we will share your feedback with our delivery partner to help ensure improvements are made going forward.
If you have any further questions about your vehicle, please don’t hesitate to get in touch—we’re always happy to help.
Kind regards,
The Rivervale Team

Noté 5 sur 5 étoiles

Great overall experience!

The whole process of a leasing the vehicle went smoothly. Communication was really good from Jake, kept me informed with progress and explained the lease in detail. Vehicle was delivered when promised and as agreed. The lease price was the best I found in the market for the vehicle I wanted.

20 février 2026
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Réponse de Rivervale

We are glad to hear this, thank you for choosing Rivervale!

Noté 5 sur 5 étoiles

I had an excellent experience with the customer service and price

I had an excellent experience with the company. They offered, by far, the best prices. The customer service was exceptional- Jordan answered my calls even on a Sunday and reserved the car for me after he’d left the office so I didn’t miss out.

20 février 2026
Avis spontané
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Réponse de Rivervale

We are glad you had a good experience with Rivervale, Gina! We hope to see you again!

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