Perfect 👌 bicycle as described, well packed , happy enough with the experience and services in purchasing from RM Cycles and would buy again, this was a online purchase, Ex display e bike ...BOSH... Voir plus
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I’ve personally purchesd 2 road bikes and 3 e-bikes from this company, awesome service, very knowledgeable and friendly and move mountains to keep u happy , il be a customer for life , I just wish the... Voir plus
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Shipping was free and fast! Minor issue with the item, but customer service is top notch and sort everything out. I will never hesitate to recommend this to my friends, and will never hesitate to buy... Voir plus
Provided info on a Cannondale CAAD frame v promptly. Tracked courier service available. V good experience all round. Fantastic value for the feameset!
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À propos de l'entreprise
À propos de RM Cycles
Écrit par l'entreprise
Welcome to RM Cycles
Your Local Bike Shop Online
The independent, family-run cycle shop in Tenterden, Kent
Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.
Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.
Our Philosophy
Come for the Price – Stay for the service
At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.
We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.
Shop with Confidence
Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!
We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!
Independent. Passionate. Trusted.
Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.
You can meet our owner and see a tour of the store here.
Workshop & Servicing
Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.
Coordonnées de contact
3A Leigh Green Industrial Estate, TN30 7DE, Tenterden, Royaume-Uni
- 01580 765612
- sales@rmcycles.co.uk
- rmcycles.co.uk
4,8
Excellent
426 avis
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Snail Paced Delivery
£3.99 postage for small item and 2 weeks later still not arrived, supposedly on it's way!
25 juillet 2026
Réponse de RM Cycles
Hi Ian, thanks for posting a review. I'll investigate further and respond as soon as I have all the relevant information. Update: I can see that your item will be delivered today by Royal Mail. Your shipping costs aren't soley for the postage cost; It's also for the packaging materials and time spent by staff on packing the item. You will have seen those costs at checkout. We make a loss on postage, so our P&P charges are mitigation rather than covering full costs. However the delay between you making your order and it being shipped is down to us. We are a family run and owned business ( all cyclists) and there was an internal process error that led to the delay. Coincidently this is already an area under review and we will be shortly being restructing staff roles to reduce the likelihood of this occuring in future. This of course doesn't help you,so all I can do for now is apologise that we didn't meet our own high standards in this instance and refund you the P&P costs.
Overall this was a great purchase for…
Overall this was a great purchase for me, the price, I was kept up to date by the courier, it was very well packaged. I am happy overall.
29 juillet 2026
Réponse de RM Cycles
Hi Michael, thanks for taking the time to post a review, hopefully you're out enjoying the trails on the new machine!
BEST EXPERIENCE
BUY IT FROM RM CYCLES. WHATEVER YOU NEED, GET IT FROM THEM, NOT ON THEIR SITE? EMAIL THEM. SUPER HELPFUL GUYS!
27 juillet 2026
Réponse de RM Cycles
Hi Justine, thanks so much for taking the time to post a review, we especially like your comment about getting in touch, we really do prefer customers to get intouch whenevr possible
Excellent service
Excellent service, quick delivery, well packaged bike. Excellent sale price.
28 juillet 2026
Réponse de RM Cycles
Hi Owain, thanks for taking the time to post a review, obviously we're very pleased that you got the service we aim to provide
Fantastic service and great prices with…
Fantastic service and great prices with delivery faster than expected. Would highly recommend
26 juillet 2026
Réponse de RM Cycles
Hi Mark, thanks so much for posting a review, we love that bike and are very pleased we can get to people at that price too, stay safe
RM cycles are fantastic
RM cycles are fantastic. I brought a pivot vault for £2500 that cost £8000 new and it looked like it hadn't been ridden! Needed to put fresh sealant in the tyres and that was it. Brilliant service, excellent communication and a delivery company that actually delivers to the correct house instead of leaving it three streets away and taking a picture of a bush for proof of delivery. 😳 A company these days are only as good as the delivery company they use, and I have nothing to fault. A great experience from start to finish. A++++
31 juillet 2026
Avis spontané
Réponse de RM Cycles
Jason WOW! Thank you so much for such a fantasic review, hopefully you're out on the trails making the most of your bargain:-) Safe Riding!
First time using RM
First time using RM, needed to contact store after order received and all worked out perfectly. Very grateful for the assistance.
21 juillet 2026
Réponse de RM Cycles
Hi Al, thanks for taking the time to post a review and to get in touch, we do like tlaking to our customers so we can get to know them and ten provide the best advice possible based on that knowledge
Great service and product at a really…
Great service and product at a really good price. Delivered early as a bonus.
Next time I buy a bike I will use this company 100%
22 juillet 2026
Réponse de RM Cycles
Hi Jon
thanks for taking the tme to post a review, we look forwad to 'seeing' you again in the future. in the meantime enjoy looking cool on this bike!
Order delivered correct and on time
Order delivered correct and on time. good updates with regards delivery.
22 juillet 2026
Réponse de RM Cycles
Hi Nick, thanks for taking the time to post a review, much appreciated
Useless
Useless, sent an obviously wrong item, wanted me to send it back, then I had to ask to have the postage refunded. Thry wouldn't send the correct item until I sent the wrong item back. Sent it bk then they refunded the whole thing, didn't even send me the correct item.
29 juillet 2026
Réponse de RM Cycles
Hi Matthew, apologies for the intial picking error. We did send you the correct item, even if it was 7 days after we sent the wrong tyre. With regard to the way you were asked to return the item, this was a new member of staff, we have spoken to them now, as a result of your feedback so I'd like to thank you for bringing this to our attention and specifically what the error was. This is how we improve
Réponse de RM Cycles
Hi Brian, thanks so much for the review, that's a lovely bike you have there, hope you're able to make the most of it!
A hiccup initially with some parts…
A hiccup initially with some parts missing from my order but an email to customer service and everything resolved within a day so very happy
20 juillet 2026
Réponse de RM Cycles
Hi Mark, thanks for takign the time to post a review. Our mechanics are human (just!) and they do occassionally forget to put the 'parts' box in with the bike. Thanks for your understanding
Great
Great, dispatched quickly, small issue with a missing part but it was sorted out the next day
19 juillet 2026
Réponse de RM Cycles
Hi Joseph, thanks for taking the time to post a review, We'd love to see the frame when it's built up and drop a picture on our instagram @rmcycles
Fantastic service
Fantastic service, advice and delivery of our new bike.
Highly recommended
5 🌟
13 juillet 2026
Réponse de RM Cycles
Hi, thanks so much for taking the time to post a review and obvioulsy we're very happy you had a good experience, lovely bike by the way, hope you're out making the most of it!
Best price on Internet by a long way
Best price on Internet by a long way. Fast delivery. Will use again in future
16 juillet 2026
Réponse de RM Cycles
Hi Shaun, thanks for taking the time to post a review and saying that you'll be back in future, hopefully for a complete bike! ;-)
Faulty bike delivered
Faulty bike delivered - brake pad could not be adjusted due to frame issue. It could not be repaired without frame replacement, so I took it back. Three weeks have passed for this to be sorted out. I collected the replacement bike, which again had a fault I didn't notice when collecting (bike seat adjustment knob) so I had to repair that at my cost in a local shop. While the price was good (bike was discounted as it has been on the shop floor) overall service was poor - I would not recommend this shop.
30 mai 2026
Réponse de RM Cycles
Hi Dusan, we're very sorry you didn't have a good experience with uson this occassion. Before we send any bike out we do unbox it, build it, and thoroughly test it, before we re-box it to a higher standard than the manufacturer. Sadly this doens't mean that it can't get knocked and damaged in transit. As for the replacement bike having a fault, we would have been mopre than happy to get this sorted but I can't see any correspondence about the second issue. As you can see from our other trustpilot reviews we take our customer service responisbilites very seriously, please do get in touch about the second issue and we will see what we can do to turn you into a (reasonable) happy customer.
Cannondale 2022 Synapse Frame and Fork set.
My old 2019 Cannondale Synapse frame developed a crack in the down tube. As I love the Synapse geometry I wanted another frame and fork set. Did the usual online search and found exactly what I wanted on RM Cycles, with £300 off the RRP. The purchase procedure was seamless and my frame arrived in less than 5 working days. I was kept up to date throughout the shipping process and my frame arrived well protected and with no damage to the exterior packaging. Everything I needed for cable routing etc was included. I highly recommend this retailer.
27 mars 2026
Avis spontané
Réponse de RM Cycles
Hi Mark, good to hear we were able tyo help you get back on the road. It would be great to see the built up frame on our instagram @rmcycles
Fantastic price for my brand new Argon…
Fantastic price for my brand new Argon 18 subito,e bike, Way overdue on delivery time, but not shops fault.
Mike who I dealt with was great, and was helpful througout my purchase, would strongly recommend .
3 juillet 2026
Réponse de RM Cycles
Hi Martin, sorry that our courier let us all down ion this occassion. Mike is a real gem isn't he? An those Argons are great aren't they?
Cannondale CAAD13 Frameset (Rim Brake, BNOS)
Great product, price and service. Happy customer.
28 juin 2026
Réponse de RM Cycles
Hi Guy, glad to hear you're happy with your experience, it would be great to see a picture of the frame built up @rmcycles
New bike day!
Easy to use website and simple ordering process.
Communication was first class and everything happened as RM said it would. My new bike had been set up as much as possible with just wheels and handlebar for me to install. It was then extremely well packaged and arrived in perfect condition. The courier used was also excellent. I exchanged a couple of follow up emails and they were professional, friendly and supportive. Everything you could want from a bike shop!
9 juillet 2026
Réponse de RM Cycles
Hi Chris, nothing better than new bike day is there? And such a lovely bike too, hopefully you're out enjoying the trails!
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