Perfect 👌 bicycle as described, well packed , happy enough with the experience and services in purchasing from RM Cycles and would buy again, this was a online purchase, Ex display e bike ...BOSH... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’ve personally purchesd 2 road bikes and 3 e-bikes from this company, awesome service, very knowledgeable and friendly and move mountains to keep u happy , il be a customer for life , I just wish the... Voir plus
L'entreprise a répondu
Provided info on a Cannondale CAAD frame v promptly. Tracked courier service available. V good experience all round. Fantastic value for the feameset!
L'entreprise a répondu
The customer service we received was excellent. The bike was delivered promptly and very well packaged for transit. The bike was a good price in the sale, so we cannot fault RM Cycles. Highly recom... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de RM Cycles
Écrit par l'entreprise
Welcome to RM Cycles
Your Local Bike Shop Online
The independent, family-run cycle shop in Tenterden, Kent
Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.
Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.
Our Philosophy
Come for the Price – Stay for the service
At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.
We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.
Shop with Confidence
Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!
We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!
Independent. Passionate. Trusted.
Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.
You can meet our owner and see a tour of the store here.
Workshop & Servicing
Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.
Coordonnées de contact
3A Leigh Green Industrial Estate, TN30 7DE, Tenterden, Royaume-Uni
- 01580 765612
- sales@rmcycles.co.uk
- rmcycles.co.uk
4,8
Excellent
425 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic service
Fantastic service. definitely recommend. Any issues sorted with no hassle. I will be purchasing another bike from RM Cycles, thats for sure 👌
15 août 2026
Avis spontané
Réponse de RM Cycles
Hi Phil. thanks for the review, hope you're enjoying the trails on your new machine!
Réponse de RM Cycles
Hi David thanks for taking time to psot a review, short and sweet!
Recently I have bought a number of…
Recently I have bought a number of items from RM cycles.
Every time the service was great ! Plus all items were delivered on time and packaging was good .
I will definitely continue to use them for all my cycling needs .
20 août 2026
Réponse de RM Cycles
Thanks for taking the time to post a review Martin, we like to say come from the price return for the service, so hopefully 'see' you again.
Aftersales service
I recently bought a bike with RM Cycles and after 2 months I did have an issue with one of the parts, however the aftersales service has been excellent and action taken really promptly. They even liaised with my local bike repairers, so there has been no stress in getting things sorted. I would highly recommend RM Cycles 👍 and will look to use them again for my next purchase.
27 août 2026
Avis spontané
Réponse de RM Cycles
Hi Claire, thanks so much for psoting a review. We like to call ouselves your local bike shop online. PArt of that is that if you have biguht something from us but are along way from us we like to use local bike shops to sort repairs and issues as much as we can, thereby supporting your local bike shop!
Réponse de RM Cycles
Hi Lesley, that's a lovely bike you have there, they are very under-rated, especially at that price, hope you're getting the most out of it
Great choice of tyre's
Great choice of tyre's, great price, Delivered on time ,
Will use again,
11 août 2026
Réponse de RM Cycles
Hi Phillip, thanks for taking the time to post a review, we are very happy that we can supply those tyres at that price, we wish we could alwasy do that!
Bike Fit. Highly reccommended
After being reccommended by a friend, I took my Ribble Allroad Al and myself to have a bike fit. I was introduced to Chris who took me upstairs to the bike fit room. While he was putting my bike into the set up frame, he asked me questions about what riding I did, what I was trying to acheive and other questions just to get an idea of what I wanted. Without going through the whole proceedure, Chris checked everything, dropped my saddle, adjusted my cleats, moved my hoods and gave my advice of other things I could try while out on my bike. Overall the adjustments were small but has made a massive difference to my ride position and comfort. The best £60 for an hour in have spent. I highly reccommend. Your back, shoulders, hips and knees will love you forever
20 août 2026
Avis spontané
Réponse de RM Cycles
Thanks for taking the time to post such a thorough review. Chris really knows his stuff and being a very good cyclist himself really understands how and why a good posiiton is so important
great service
21 juillet 2026
Réponse de RM Cycles
Hi Gary, thanks for taking the time to leave a review, a short and sweet one, like one of our mechanics ( who shall remain nameless) talking of sweet. lovely bike, hoping you're out enjoying it
Great price in the sale
Great price in the sale. Good communication, kept upto date with order. Delivered in a few days.
16 août 2026
Réponse de RM Cycles
Hi Sybil, thanks for taking the time to post a review, when those tyres wear out , you know where to come!
Purchased a bike on line
Purchased a bike on line. Delivered quickly and packed well. Unfortunately a charging lead for the power meter wasn’t in the packaging. However send a message to sales got a response quickly and lead on its way to me in the post same day.
21 août 2026
Réponse de RM Cycles
Hi Chris, thanks for taking the time to post a review, sorry about the omitted lead, out highly skilled packing hamsters do fall of the wheel occassionally, this particular hamster ( we keep records!) has been reminded of the need for thoroughness!
Im hoping i'm an exception here
Im hoping i'm an exception here, but i had a very bad experience Purchasing an Amflow PL from RM. Bike took 10 days to arrive with me, When it did it had a minor amount of damage to it, which could not have happened during shipping, and the bike was missing all the tools, manuals and extras it was supposed to come with along with a crucial speed sensor needed to use the bike properly. They also sent a checklist of things they'd supposedly 'checked on the bike, which included things like, 'Checking firmware was up to date'. It wasn't.
The extra bits were sent out quickly after i complained, but i cant understand how anyone filling out this checklist could have missed any of these bits in the first place. This was the most I'd ever spent on a bike and i was and still am very disappointed.
5 juin 2026
Avis spontané
Réponse de RM Cycles
Hi George, thanks so much for psoting a review. Obviously we are not happy with the expereince you have had . I will be investigating and getting back to you once I have all the relevant information
Réponse de RM Cycles
Hi Mark, thanks so much for leaving a reveiw, always nice to get a good one!
Enve SES Aero One Piece Handlebar
Great price as always very fast despatch answered phone promptly
16 juillet 2026
Réponse de RM Cycles
Hi , thanks for leaving a review, which is actually a nice summing up of what we try to acheive!
Overall my experience was positive
Overall my experience was positive as RM Cycles had a bike at a price point I could afford. I received the bike well packaged and in good time . My main concern when ordering a bike particularly with electric gearing that everything worked. Having had a Giant bike before I knew that Tue Medium frame will be fine so only the seat post and handlebar to fit and Torque up correctly. My first ride was a 47 mile ride taking in a hilly section and I did experience a slight chain contact with the front Mech . But apart from that all was well. On the RM Cycles Website I was under the impression I could choose one free accessories. So I decided on a bike lock but this wasn't or for some reason unavailable to.me . I sent an email but didn't receive a reply . .. Would I recommend RM Cycles after my experience? Yes I would as overall I am happy with my purchase .
3 août 2026
Réponse de RM Cycles
Hi Dave, thanks for takling the time to post such a thorough review, it is genuinely helpful. Sorry that you got the impression you would get free item, I wonder if you are able to say more on this, as we don't want to be giving the wrong impression on our website?
I recommend this bike store
I recommend this bike store, all very nice lads, bike got delivered perfect, full papers and documents with the bike, ill be definitely coming back and using the online shop, for new parts thankyou again guys.
3 août 2026
Avis spontané
Réponse de RM Cycles
Hi Daryl, thanks for taking the time to post a review and particularly the comments about the staff, we are all cyclists ( of a wide variety of flavours) ourselves which we think is very important. look forward to 'seeing' you in teh future
Réponse de RM Cycles
Hi Richard, thanks for posting a review, hopefully you've fitted your component and are out enjoying them!
I used their online shop to buy a new…
I used their online shop to buy a new road bike which I picked up from the shop in Tenterden.
Really good price and very friendly and knowledgable staff.
The shop is very well stocked.
I'll definitely be using them again.
Great experience all round.
1 août 2026
Réponse de RM Cycles
Hi Andrew, always nice to meet a customer in person, lovely bike, hope you're out enjoying it!
First class service
First class service, Got a Giant explore e1 delivered to Northern Ireland, Super fast delivery time and very well packaged, had a few questions about the bike and the team could not have been more helpful.
Thanks so much for making the purchase of my new e bike so easy and straightforward.
If im ever on the market for a bike in the future RM cycles will be my first call.
4 août 2026
Réponse de RM Cycles
Hi Drew, thanks so much for taking the time to post a review and I'm pleased your so happy with everything, enjoy the bike!
Réponse de RM Cycles
Hi Tim, thanks for taking the time to post a review, much appreciated. Nice bike too, hope you're getting out and enjoying it!
Snail Paced Delivery
£3.99 postage for small item and 2 weeks later still not arrived, supposedly on it's way!
25 juillet 2026
Réponse de RM Cycles
Hi Ian, thanks for posting a review. I'll investigate further and respond as soon as I have all the relevant information. Update: I can see that your item will be delivered today by Royal Mail. Your shipping costs aren't soley for the postage cost; It's also for the packaging materials and time spent by staff on packing the item. You will have seen those costs at checkout. We make a loss on postage, so our P&P charges are mitigation rather than covering full costs. However the delay between you making your order and it being shipped is down to us. We are a family run and owned business ( all cyclists) and there was an internal process error that led to the delay. Coincidently this is already an area under review and we will be shortly being restructing staff roles to reduce the likelihood of this occuring in future. This of course doesn't help you,so all I can do for now is apologise that we didn't meet our own high standards in this instance and refund you the P&P costs.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.