Road Race Performance Shropshire Ltd Avis 

251
•
TrustScore 3 sur 5

2,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Purchased quite a few things from RRPS and spent a few quid. They gave me a great discount when they could and the customer service is great. Charlotte kept me informed throughout the order process an... Voir plus

Noté 5 sur 5 étoiles

I have known the RRPs team for over 12 years and have bought many top quality components for many track bikes from them, the service, speed of delivery and aftersales support is second to none, I have... Voir plus

Noté 1 sur 5 étoiles

Cannot be trusted in any way. Still waiting for a paddock stand ordered in Oct 2024. Will not answer the phone or any emails.

Noté 1 sur 5 étoiles

Paid for a whale chain riveting tool 4th July 2024 just over £155, never received it! either fobbed off or never reply. I doubt I'll that ever receive the tool nor my money back. Do not touch this co... Voir plus

À propos de l'entreprise

  1. Magasin de motos

Écrit par l'entreprise

Looking to transform your road bike into a Race/Track ready machine ? Look no further ... RRPS are suppliers of the best race & track performance Parts there are to buy !!


Coordonnées de contact

2,8

Moyen

TrustScore 3 sur 5

251 avis

5 étoiles
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2 étoiles
1 étoile

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2,8

Tous les avis

(251)

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Noté 5 sur 5 étoiles

Best company ever

Awesome company with the best range of products! Brett and the RRPS team are a delight to work with, wouldn’t go anywhere else!

12 avril 2019
Avis spontané
Noté 2 sur 5 étoiles

Postage cost........expensive.

Product was fine. Postage cost for a small bag was expensive. Three days to deliver, not acceptable. Would expect next day delivery for the cost of postage.

12 avril 2019
Avis spontané
Logo de Road Race Performance Shropshire Ltd

Réponse de Road Race Performance Shropshire Ltd

Hello Adrian
Our postage represents the insurance for the product we are shipping, Your item was over £100 pounds so has to be shipped with insurance to the value of the item.
This is our standard shipping cost , and would not Consider £5.95 to be overly excessive for the service we provided, Delivered within 48 hours of you placing the order.

Noté 3 sur 5 étoiles

good prices..but not informed about my…

good prices..but not informed about my purchase.no tracking information

11 avril 2019
Avis spontané
Logo de Road Race Performance Shropshire Ltd

Réponse de Road Race Performance Shropshire Ltd

Hi Apostolis,

We are sorry you were not informed about the status of your delivery.

Tracking information is always provided once we ship from our warehouse via email notification. This can also be found in the account section of our website. Inside the account section, you are able to see updates and the current status of your order.

Remember, if you are ever unsure about your order, we are only a phone call away.

Kind Regards,
Liam

Noté 2 sur 5 étoiles

Tiresome episode

To be honest the guy was nice enough but he promised he would ring on Friday when my item arrived. He didn’t. When I rang at 3:58 he said it could be collected until 5:30 when on the phone the previous day he said you closed at 4pm. I assumed (my fault) any business would be open at least Saturday morning but that led to a mad panic to get my item collected by 5:30pm Friday. It did in the end but when you google RRPS it comes up with an address that isn’t yours.
Why do you have the same name as another company in the same town?! How utterly confusing and buying one battery was really hard work. Two stars are only because the lad on the phone was pleasant. The fact he didn’t do what he promised he’d do (ring me) means I won’t be using you again. It’s 2019, customer service is back as being popular!!!

It won’t let me respond to your reply so editing my original as a response. Firstly I can use whatever name I like on the internet and I don’t give you permission to put my name on the internet so let’s just make that clear. Secondly you did not mention you were an e-commerce business or I probably wouldn’t have ordered. Your website looks like a shop and you behave on the phone like a shop. We all need to do business and survive but my honest experience with you was traumatic. There was a guy (with a shop) in Shrewsbury who could have got me one (cheaper too) next day and collected Friday, or Saturday. I am trying to provide constructive criticism in the hopes it helps your business and the next customer who is in a complete bind understands what you are and how you do things. The two addresses when you search google for RRPS is confusing as hell, maybe take the warehouse one off the net if customers don’t go there. Or make it clear? Anyway, it is what it is. Good luck for the future but it’s a case of once bitten twice shy with me.
Oh and as for point #4 where you say two addresses is “NEVER” an issue, I must be thick and so must my mate as he had to ring you to find you as you don’t even have any business signage. Thanks

6 avril 2019
Avis spontané
Logo de Road Race Performance Shropshire Ltd

Réponse de Road Race Performance Shropshire Ltd

Hi Dave ( That’s not your name )
A little confused to why you didn’t add your correct name!
Ok so I shall try to address all your points individually.

1. You ordered a Battery on the Thursday 04.04.2019 and you needed it urgently, so we arranged with you for “ a friend to collect” from us, at the office, something we don’t do as we are an E-commerce business, we don’t sell retail, but as you needed it urgently we did !

2. We didn’t call you when the battery arrived that I apologise for, We are all racers here and appreciate timelines, unfortunately we missed the grade on this
Occasion.

3. As many E-commerce businesses we work Monday 9am till Friday 5.30pm the opening times are available in the same place you found our address!!!

4. Two separate addresses, Yes we do have two separate addresses, one is our Warehouse, one is our office, and as we are an E-commerce business its NEVER an issue.

5. As for not using us again, that’s a shame, and not something I like to hear.

Agreed! Customer service is absolutely paramount to us, as I’m sure you can see from the many previous reviews to yours.

We won’t be put off helping people by this experience, we will continue to try and support our racing community as we always do.

Noté 5 sur 5 étoiles

Great service

Easy transaction, fairly priced and fast delivery whilst keeping me up to date by email and text. Would recommend and use again.

1 avril 2019
Avis spontané
Noté 5 sur 5 étoiles

S1000rr

I've bought parts for my 2017 s1000rr and I have to say these guys give a excellent service.

25 mars 2019
Avis spontané

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