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Réponse de Roamwild

10 août 2026

Dear Muzeyyen

We're sorry to hear the birds haven't taken to the feeder yet. We really do wish you had contacted us before leaving this review as this is something we help customers with regularly who has this issue and there are a number of simple adjustments that make a real difference.

Small birds do sometimes take time to build confidence with a new feeder, particularly one that looks and behaves differently to what they're used to. We'd recommend hanging the PestOff alongside an existing feeder and letting the old one run down naturally so the birds transition across at their own pace. Positioning near a tree or bush gives them a safe retreat while they build confidence, and using 100% sunflower hearts is the single most effective way to attract smaller songbirds quickly, they find them absolutely irresistible.

Our PestOff range has sold over a million units across the UK and USA, has been independently recommended by the Telegraph and has received thousands of five-star reviews from customers who are enjoying watching their garden birds thrive. The feeder is specifically designed to allow smaller songbirds to feed freely while excluding larger pests — and when set up correctly that is exactly what it does.

Please do get in touch with us directly and we're confident we can get this working for you very quickly.

Kind regards,
The Roamwild Team

Réponse de Roamwild

10 août 2026

Dear Gary,

We're sorry to hear you're unhappy, but we do need to address several inaccuracies in this review.

Firstly, on the 2.0 versus 3.0 point, as we explained to you back in January, the differences between the 2.0 and 3.0 are in the lower assembly, which includes solid steel perches and Anti-Corvid clips. The tube, lid and packaging are identical between both versions and we reuse them as an environmental decision rather than discarding perfectly good components. We are not lying and we are not fraudsters, this is a transparent policy we explain openly to every customer who asks. If you check your feeders for solid steel perches and Anti-Corvid clips in the lid, this confirms you received the correct 3.0 model.

Regarding the tube being chewed through, this is almost certainly a positioning issue. The tube is made from high quality riot shield grade UV stabilised polycarbonate and is not designed to withstand sustained gnawing from a rodent that has been able to gain a stable foothold on or beside the feeder. When hung correctly with at least 45cm of clearance from any surface, squirrels and rats cannot stabilise themselves enough to cause this type of damage. This is covered in the instructions and is not a product defect.

On the Facebook interaction, we're sorry if the response felt abrupt. The comment about the 3.0 tube was factually correct, the 3.0 features a different material composite, but we acknowledge the tone could have been better and we apologise for that.

We take accusations of fraud and dishonesty very seriously. We have sold over a million units across the UK and USA, been independently recommended by the Telegraph and have thousands of five-star reviews. We are a proud family business that has traded since 1990 and we would ask that such serious and unfounded allegations be reconsidered.

Kind regards,
The Roamwild Team

Réponse de Roamwild

3 août 2026

Dear Kay

Thank you for your feedback Kay and we're glad the correct feeder has finally reached you, we're sorry it took longer than it should have.

We'd like to address the packaging concern. As stated on our website, we operate a reduced packaging policy to minimise our environmental impact, and our packaging materials are carefully chosen to protect contents during transit while reducing unnecessary waste. In some cases replacement or exchange items may be sent without an additional outer box as part of this approach.

Regarding the box appearing to have been opened and the marks on the lid, we'd like to reassure you that this does not mean the feeder is used or second hand. Our products are quality checked before dispatch and any marks on the exterior casing may be cosmetic from contact with packaging materials for example and will not affect the performance of the feeder. If they do not come out with cleaning we would be happy to look into this for you.

We are sorry for the communication delays throughout this process , our team processes returns as quickly as possible once they are received back at our facility, we acknowledge it took longer than it should have to get your replacement dispatched and we apologise for that. We're pleased it's now with you and we hope you enjoy it.

If you do notice any issues with the mechanism once it's up please don't hesitate to get in touch and we'll be happy to help.

Kind regards,
The Roamwild Team

Réponse de Roamwild

3 août 2026

Dear Veronica

We're sorry to hear the birds haven't taken to the feeder yet. We really do wish you had contacted us before leaving this review as this is something we help customers with regularly who have this issue and we're very confident we can get this working for you.

With eight other feeders in your garden the birds have plenty of established feeding stations they're comfortable with, and introducing a new feeder that looks and behaves differently will always require a transition period. The solution is straightforward, take all your existing feeders down except for one, hang the PestOff alongside one of your existing feeders and let that one run down without refilling it. The birds will naturally hop across once their familiar feeder is empty. Removing all other feeders at once is the one thing we'd advise against as the birds will simply go elsewhere.

We'd also recommend filling the PestOff with 100% sunflower hearts rather than whole sunflower seeds, the smaller hearts flow more freely through the feeding ports and smaller birds find them absolutely irresistible. Positioning near a tree or bush also gives the birds a safe retreat while they build confidence with something new.

Our PestOff range has sold over a million units across the UK and USA, has been independently recommended by the Telegraph and has received thousands of five-star reviews. Please do get in touch with us directly as some simple adjustments can make the world of difference.


Kind regards,
The Roamwild Team

Réponse de Roamwild

3 août 2026

Dear Laura

We're sorry to hear you've been frustrated with the seed catcher.

We'd like to address your points directly. The seed catcher is specifically designed and engineered to be squirrel-proof, which means all components including the petals, inner tub and lid are intentionally fitted tightly and securely. A loose-fitting product would simply allow squirrels to dismantle it and access the seed, the tight tolerances are a feature, not a flaw. We're sorry if our customer service response explaining this came across as dismissive, it wasn't intended that way and is a genuine technical explanation.

On the petals, the seed catcher is designed to mimic the shape of a flower, which means the petals will never sit in a perfectly uniform rigid arrangement, this is intentional and part of the aesthetic and functional design. They are designed to flex slightly to allow birds to land and feed naturally while still catching dropped seed effectively.

On the lid and inner tub, these are designed to be firm to prevent squirrels from unscrewing or removing them. With regular use and cleaning the mechanism does ease slightly over time. We'd also recommend cleaning the thread regularly as any debris buildup can make screwing and unscrewing more difficult.

We're sorry the product hasn't felt intuitive to use, we do appreciate the feedback and it helps us consider how we communicate the design rationale more clearly to customers.

Kind regards,
The Roamwild Team