Roamwild Avis 

The product is premium and works. I have ordered 4 times from this company, purchasing in total 3 large sunflower feeders, a fat ball feeder and 3 starling cages. My 5th order is the only time I've needed customer support, and there isn't any. This is very disappointing, for what is a very expensive premium product. I intended to order a large peanut feeder and starling cage but when the order email arrived it was a small sunflower and starling cage. I fully accept this was probably my error, so I immediately emailed their customer service offering to pay the difference. This was on a Saturday, on Monday I received an email saying they were preparing the shipment for the small sunflower feeder. I again emailed asking them to stop the shipment. On Tuesday the wrong order arrived still with no reply to my emails, so I again emailed asking how to return the product. By Wednesday, still with no contact, I managed to get through by phone and speak to someone. The very nice lady had to speak to a manager and followed up with an email. Apparently email response times are 72 working hours(!). Once an order is placed nothing can be changed (so ignore the check your details carefully on the receipt email) and refunds will only be given within 15 (working according to other responses on here) days. I had to remind them that UK distance selling regs require 14 calendar days from evidence of posting. A premium product at a premium price with the customer service of a low cost drop shipper. Would I buy again? Possibly. Would I recommend to a friend? No!

This one is perfect. Glad this one is great. Now I can feed my hummingbirds. Thank you

Prompt delivery and easy to place order. I have fed back to them that instructions would be helpful and the screws more visible as they were hidden in the bubble wrap!
Having said that, I am very happy that Roamwild have now produced a cage that fits onto all their bird feeders which stops starlings stealing all the food very quickly. I have spent so much money on bird feeders, one claiming to be starling proof but certainly wasn't. The sellers have now removed this statement, perhaps they have met my starlings! The feeder itself was good and keeps out squirrells.
I was getting about twenty starlings with their young fighting, squawking, making a mess and bullying the other birds. They are contortionists and have long beaks but need to have better manners!

It was delightful to see a black cap happily eating mealworms inside the cage attachment and then perching halfway up the cage waiting for a safe time to fly to the nearby bushes and trees. I can watch them from the kitchen window and they come down when I call them.
The feeder I bought is big and well made and should normally last the little birds quite a while and I am so pleased that I can now use it with the new cage attachment.

I purchased a Roamwild pestoff feeder I was very over priced and followed all instructions and left out for months and the birds really didn’t like it, what a waste of money

Lou was extremely helpful and understood the problem straight away. She arranged a replacement part and the birds are happily using the feeder again.

Good service, excellent products.

The feeder has proven to be an excellent saver of money, as the only seed that drops on the ground is from the bird's beak as it flies away. My savings seem to be well over 50%, and I haven't had to buy any seed for ages.
On top of this, the feeder rarely needs cleaning at all, except on top, which takes about 10 seconds.
There has to be a small drawback, and there is one: when it is windy. It waves around in the wind and needs to be positioned carefully when that occurs- something I haven't yet solved properly.

I reached out to customer service with photos of my broken item. They were quick to respond with a solution to replace my lower assembly and forwarded an invoice. The replacement arrived quickly. There were no instructions included, but I was able to search online for help.

We have brought several feeders from this company. The last one cost nearly £40 it has however two major issues, first one is since purchasing the feeder not one bird has landed on it. Even if all other feeders have been removed.
The other bigger problem is that squirrels have damaged the feeder trying to get to the food, we sent the company pictures of the damage. They then wanted pictures of where the feeder was positioned. They then advised we should move the feeder.it hangs in the middle of a large arch on a hook. No replacement offered, no repair, no nothing. They show a picture of a squirrel on the feeder but clearly it is not squirrel proof. Also it is easily damaged, the birds don’t like it. The company who I have a been a customer for many years have been no help at all. I will be taking my custom else where in the future and I suggest you do the same. Very dissatisfied with the company.

I’ve had many bird feeders and the squirrels have mastered all except for this brand and design.

Very good bird feeder well made and strong. Fast delivery.

It’s now hanging in a tree. Just waiting for the birds to not be scared of the hangy thing! Came very well packed with easy to understand set up instructions. Very happy with it. Thank you

I bought two of Roamwild's hanging feeders, designed to feed songbirds, but not squirrels rats etc, some years ago. Both worked well, but one sustained damage and I ordered a new one. The new one shows how even the good original design has undergone development. The new one is a little larger, and the internal design now allows the birds to feed as before, but less seed drops to the ground. Now the many songbirds that use them get what they need, and what does end up on the ground is finished off by ground feeders. A lot of thought went into this design, and I have found nothing better.

Got the new feeder to prevent squirrels and big birds (3.0). I’ve had it for 6 weeks and I was getting no birds eating from it whatsoever, they were eating from my other feeders, so I started to get dubious. I emailed the customer service a few times and they kept giving me advice. And now my little birds are eating from it! Thank you for the advice and help x

It’s taken the smaller birds time to get used to it but it has deterred the starlings from emptying the feeder in one day

Products are well made and always arrive very quickly. They cost more than many I’ve previously bought from shops but they’re much better so in the long run are better value.

Well packed and safe delivery.
Great quality birdfeeder, easy to assemble. The blue tits have already mastered it and the magpies and pigeons seem to be staying away !

I placed my order by telephone, to a very knowledgeable, personable and efficient team member, who gave me a time line that was adhered to.
Good service. Let's hope the birds appreciate it!

Great quality, birds love them