Rock and Roses Supplements Avis 

263
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Some time ago, I developed a very unpleasant medical condition which subsequently cleared up after specialist treatment. I was advised by my NHS consultant that it was likely to return. I did some on... Voir plus

Noté 5 sur 5 étoiles

I have a regular supply of multi-vitamins for women. What I really like about this company is the fact they let you know in advance when your next order is due and give you the option to delay it or c... Voir plus

Noté 4 sur 5 étoiles

Supplement deliveries timed to perfection and easy to alter/delay if need be. No being constantly bombarded with emails hard selling other products either. Definitely a positive experience to date.

Noté 5 sur 5 étoiles

Love the Biotin capsules, quality product, easy to swallow and no bitter aftertaste. I have used these for a year. My nails and hair have benefited a huge amount from taking them. I would defo recomme... Voir plus

À propos de l'entreprise

  1. Magasin de vitamines et compléments alimentaires

Écrit par l'entreprise

We're a vitamins and supplements brand in the UK delivering high potency beauty supplements. All our supplements are manufactured in the UK to a high level of quality and efficacy and we pride ourselves on fast responsive customer service.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

263 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 55 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,3

Tous les avis

(263)

120 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Value for money…

Orders are delivered on time and when next due.
The product is pleasant to take with all equipment needed. I'm early in the process of using this product but am already feeling the benefit

12 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Really great products!

Really great product, I have definitely noticed a difference since using the Rock and Roses Glow Powder! It's also very easy to manage my subscription and get in touch with customer service. I have been using this product for over a year now.

22 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Joint powder

I truly enjoy the Joint powder.There are 5 months now and I take it everyday. No shoulder or knee pain.Helped me a lot as I play golf everyday.Easy to prepare and good taste (peach and pinapple)

22 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Beware their subscription policy

Beware their subscription policy. You cannot cancel after the first delivery. You have to have at least two before you can cancel. You can only pause, and there is no phone number where you can ring them. I have sent them a few emails saying that I want to cancel my subscription because the probiotic actually aggravated my symptoms, and I still haven't heard from them. Very disappointed! From now on, everything that I look at, I'll have to check their subscription policy. Very annoying!

Rock and roses reply is a lie I have written to them several times since the 18th of September they have written to me asking me to take away or delete my review before they will cancel my subscription I think that is an unbelievably disgusting practice. Apparently, they will only respond to someone if they actually write a review, not if they send emails to their support email system. I have taken screenshots of their cancellation policy and the fact that I cannot cancel, but only pause my subscription. Unfortunately, it doesn't seem that I can upload them here, but I have them.

21 septembre 2026
Avis spontané
Logo de Rock and Roses Supplements

Réponse de Rock and Roses Supplements

Hi, thank you for your review. We do need to correct some of the information here, as customers do **not** have to receive two orders before they can cancel their subscription.

Our subscriptions can be managed at any time through our customer portal, where customers can cancel, swap products, skip an order or delay their next delivery. The portal is accessible directly from our homepage and is clearly marked **“Access Your Subscription.”**

We have also checked our customer service communications and have not received any emails from you requesting cancellation. Had we received them, we would of course have been happy to assist.

We’re sorry to hear that the probiotic did not agree with you, but we want to reassure both you and anyone reading this review that there is no requirement to purchase a second delivery before cancelling.

Noté 5 sur 5 étoiles

Rock and Roses supplements magnesiumfor jumpy legs are good…

Rock and Roses supplements are good quality and competitively priced. I reordered their magnesium tablets for my mother who had a severe problem with jumpy legs - sleepless nights and injuries to her legs from scratching/trying to alleviate the condition. The magnesium supplement has changed her life - symptoms are now all gone. She now has a subscription - recommended.

26 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Rocks and Roses…poor customer service experience

I have been using Rocks and Roses collagen glow powder for 5 months now.
I have not seethe results that others have and decided to cancel my subscription.
This is the main reason for the one star review. The website allows me to pause or skip a delivery, but as soon as I click to cancel there is suddenly a problem with the portal and it says try again later.
Ok, I emailed the company to ask for assistance with cancelling and have twice now received a reply stating that I can only cancel through the customer portal, which isn't working.
4 days later and there has been no help with the issue. Very disappointed and confused as to what I'm supposed to do!
A huge part of a company for me os the customer service and Rocks and Roses have failed me.

25 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Tampered product

I received a product that had been tampered with; the safety seal was opened and the some of the tablet capsules were cut in half with no powder in. Rock and Roses have ignored all of my emails and message on Facebook.

CAB have advised what to do and my bank is now taking action.

10 juillet 2026
Avis spontané
Noté 2 sur 5 étoiles

Terrible customer service

I used the delayed release female probiotics for a few months it was okay. However I felt as though it wasn’t necessary for me so I cancelled my subscription at least 3 days before I was due another pack and they sent me the new pack and CHARGED ME. When I reached out to get a refund they had me pay to ship it back to them even though it was their fault they didn’t process my cancellation in time. I just think it’s so cheeky and terrible customer service, honestly don’t understand how a company could be so unwilling to admit their mistake and do the bare minimum help.

29 juin 2026
Avis spontané
Logo de Rock and Roses Supplements

Réponse de Rock and Roses Supplements

We're sorry to hear that you were disappointed with your experience.

After carefully reviewing your account, we can confirm that your subscription was not cancelled before the renewal was processed. Our records show that your subscription remained active and your renewal was successfully billed at 5:15am on 6 June. The subscription was then cancelled by you at 7:33am the same morning, more than two hours after the payment had already been taken and the order processed.

Once an order has been processed, we're unable to stop it from being dispatched. As with all unwanted orders, our returns policy requires the item to be returned before a refund can be issued.

We appreciate this wasn't the outcome you were hoping for, but we do want to ensure the facts are accurately reflected. If you believe you cancelled your subscription before the renewal was processed, we'd be happy to review any evidence, such as a cancellation confirmation email or screenshot.

Noté 5 sur 5 étoiles

Glow powder subscription

I've had a subscription with Rock and Roses for about two years now and I think that just goes to show how much I rate both their service and their product. I've never had an issue with orders, packaging, delivery or payment and there are frequent discounts and rewards for subscribers. I've noticed genuine benefits from using their collagen glow powder and recommended to several friends. It's a staple part of my morning iced coffee routine.

26 juin 2026
Avis spontané
Noté 4 sur 5 étoiles

Rock and roses supplements are very…good

Rock and roses supplements are very good I have noticed a major decline in the amount of UTI’s I get, however I would like to know exactly how much the CFU count is as that’s one thing the product doesn’t state.

18 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Beware

Beware. Their marketing and invoices are misleading. My goods - when eventually received - were not as described. The promotional offer and invoice indicated a larger quantity than supplied. The company refuses either to supply the missing quantity or to provide retailer-funded return postage. When I indicated I would seek a chargeback on my credit card, they threatened to take me to the small claims court. Shocking.

11 mai 2026
Avis spontané
Logo de Rock and Roses Supplements

Réponse de Rock and Roses Supplements

We are sorry to hear you were dissatisfied with your order. However, your review misrepresents what was actually purchased and supplied.

Your total payment of £215.89 consisted of:

One 12 Week Subscription Bundle at £95.95
One 12 Week One-Time Purchase Bundle at £119.94

These prices and bundle structures are clearly displayed on our website.

Each 12-week bundle consists of 6 individual 2-week pouches. The “x6” shown on the invoice refers to those six pouches that together make up a single 12-week supply — not three separate 12-week bundles.

Your order was fulfilled exactly as ordered, including the promotional free gifts. As the order matched both the product description and invoice, we did not agree to send an additional 12-week supply free of charge.

We appreciate that bundle structures can sometimes cause confusion and are always happy to clarify any queries directly with customers.

Noté 1 sur 5 étoiles

The product I purchased had no effect and review never made it onto website!

The product I purchased had no effect and didn't live up to the bold claims it made, not to mention was very expensive. I left a review explaining my experiences but it never made it to the website, yet there's so-say hundreds of fantastic reviews of that exact product. I'm always dubious when real views from real customers don't make the cut, but lots of ads featuring 'influencers' do... I have emailed them directly so I wonder what they'll reply!

1 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great company!!

I used to get UTI’s regularly but since taking Rock and Roses women’s probiotic I haven’t had them and it has now been over a year of taking them. Their deliveries are always on time and I like the fact you can delay them as well. One time the delivery was late but the customer service was attentive in resolving the issue. I would recommend!

1 mai 2026
Avis spontané

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