Rocky Mountain Oils Avis 11

I had liked the oils. But there was a problem with a very small 1 ounce bottle I bought of rose oil for $42. It was only half full and got only 4 drops from it. I took a pic and sent it in. And then asked why it was only half full and only got 4 drops . I received a suggestion that had nothing to do with my question. I replied back and then was given an explanation- which was satisfactory. But probably won’t buy this particular oil again.

I have ordered often on for years from Rocky Mountain oils and I love a select few. Unfortunately, their customer service is awful. I’ve had to call three times to get them to send me something that I ordered because they sent me the wrong thing. I’ve had three people tell me they would contact me the next day. I’ve had three people who did not contact me. I find this unacceptable and if I don’t hear from them tomorrow, I will have to stop payment on the items it’s sad because they do have some good products.

I purchased a 4-ounce bottle of patchouli essential oil in February 2022 from the Rocky Mountain Oils Ebay store, intending to use it for soapmaking. Every time I have tried to use this oil in soapmaking, it caused the soap batter to seize. If you are intending to use these essential oils for soapmaking, I advise you to look elsewhere.

I have sent the following inquiry:

I have spent hundreds on your essential
oils and love them. I have had to phone
into customer service a couple times and while I received courteous assistance, the representatives know next to nothing about essential oils. Please explain why you don't hire American citizens for your customer service team and instead use a Filipino phone service existing in the Philippines. I am considering switching
brands due to your lack of patriotism.

I absolutely adore Rocky Mountain Oils because of their commitment to quality and purity. I know that every bottle I purchase contains the highest grade essential oils, ethically sourced and expertly distilled. Their dedication to education and community empowers me to use these incredible plant gifts safely and effectively for my family's well-being. From uplifting aromatics that brighten my day to soothing blends that ease tension, Rocky Mountain Oils has become an invaluable part of our holistic wellness journey.

Excellent products. Best prices. With so many essential oil companies out there claiming to be the best, I am truly happy to have found this company. They have pure, excellent quality oils, period. I have done much research and tried other oils, using them for pain, breathing, anxiety. Rocky Mountain is the very best.

I saw a lot of people recommending this website as it has good quality essential oils. I live outside of the US and had some stressful times so I paid the 50$ for expedited shipping. I ended up not getting any package so I checked the tracking number and it said that my order was canceled. I haven’t received any mail informed me of the cancellation or explanation as to why the order was cancelled and wether I was refunded. I sent 3 emails over the following week inquiring about my order and have yet to receive a response.

This is unacceptable. I can’t believe people actually do business with this company they are complete scammers and I have yet to be reported!

Stay away especially if you are international customers!

I tried to go outside of the box and try these oils. I placed two orders. It has been completely awful! First the oil, an oil that I normally use every day from young living- Rocky Mountains oil broke me out.. so I decided to send both orders back. I put oils on my face and on my body and I can’t have stuff that’s breaking me out. So they claim to have a no hassle refund and that’s complete bull!! I’ve had to contact customer service several times still don’t have my refund and then I get an email notification today telling me that I have a partial refund and they’re charging me for a carrot seed oil that I don’t have - that box was never even opened ever! A return label went on it, and it went back. This place is beyond ridiculous.Just stay away!! Now I get to call for the 4th time tomorrow and fight to get my full refund! I still haven’t received my other refund it’s been 3 weeks!

Item not received even though it states on the tracking system that the item is ready for collection, I had to send like 5 emails to get real answers and at the end I was told that is stuck in customs and they will not give me the money back until they receive the parcel back... 160 dollars thrown to the trash apparently....

I had been regularly purchasing oils for RMO. The oils were working for me.
The costumer service was horrible and bizarre. I received a promotional email with a discount code. I placed an order and tried to use the code.
The code did not work I called and explained ,was told that they never send a discount for that amount. I forward the email with the discount code.
Rep says yes that is from us but that she could not give me the discount without sending it to the office. I question this because it will make more work for me I get hung up on. I call back speak with manager that does not like me questioning their policy and says I will not be getting any discount. Then I receive an email saying I will receive the discount and an extra $10.
All very frustrating and disturbing. I no longer purchase from them.