SCAM and fraudulent! They advertise a $39 fee which they refunded and make it look like your account is cancelled. Then not even a month later was charged $135 for nothing but medical support by provi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I decided to try RoenRx because I wanted a more convenient way to manage my healthcare. The online process was simple, and I liked not having to make repeated trips to a clinic. My provider was helpf... Voir plus
L'entreprise a répondu
I’ve had a really good experience with RoenRx so far. The whole process was easy to get started with, and I liked that I could handle everything online without having to visit a clinic. The team has b... Voir plus
L'entreprise a répondu
I paid 3999 thinking I was going to get a first month trial only to be charged $900 that they are not that y’all are not trying to give me back. I’m not getting no response.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Roen Health is a modern telehealth provider focused on personalized weight loss and wellness care. We connect patients with licensed providers and pharmacy partners across the U.S. to deliver safe, effective treatment plans tailored to individual goals. With a commitment to transparency, clinical integrity, and compassionate support, Roen Health empowers you to take charge of your health—on your terms.
Coordonnées de contact
Etats-Unis
- care@roenrx.com
- roenrx.com
2,7
Bas
96 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Do NOT trust this company
Do NOT trust this company! They will rip you off big time! We canceled our membership well within the required time but 2 months later, they're still taking money out of my account! I never even got the first product from them! Don't trust them!
8 août 2026
Avis spontané
Réponse de Roen Health
Hello! We’re truly sorry for the frustration and concern this experience has caused. We understand how upsetting it is to see charges after requesting cancellation. We’d appreciate the opportunity to review your cancellation date, billing history, and account details to better understand what happened and see how we can help. Please email me directly at lydia@roenrx.com from the email address associated with your account so I can personally look into this for you. Thank you!
GLP1 journey
Delivery of the product is good and the treatment has worked. However, the price could be a little better.
7 août 2026
Avis spontané
Réponse de Roen Health
Hello Lori! Thank you for sharing your experience! We’re so glad your deliveries have gone smoothly and that the treatment has been effective for you. We also appreciate your honest feedback about pricing and will share it with our team as we continue working to improve the value of our services. Please keep an eye out for my call/email about options we have for you. Thank you again, and we wish you all the best on YOUR journey!
The prescription process was very easy…
The prescription process was very easy and the customer service were great to deal with. Very responsive!
3 août 2026
Avis spontané
Réponse de Roen Health
Hello Jackie! Thank you so much for taking the time to share your experience! We’re very happy to hear that the prescription process was easy and that our customer service team was responsive and helpful. Providing friendly and dependable support is incredibly important to us, and we truly appreciate your kind words. We’re grateful to have you as part of the RoenRx family!
I was charged twice
I was charged twice, two different amounts, for my medication refill. Neither charge matched the amount of medication I actually received. I have requested a refund of my money and have heard nothing back from the company. I’m now out about $800. Don’t use this company!
5 août 2026
Avis spontané
Réponse de Roen Health
Hello Kate! I’m sorry to hear about the concerns surrounding your refill charges, medication quantity, and refund request. I’d like the opportunity to review your billing history, order details, and previous communications to clarify what occurred and determine the appropriate next steps. Please email me at lydia@roenrx.com from the email address associated with your account so I can investigate and assist you further.
I've had great results and very happy…
I've had great results and very happy with my progress.
4 août 2026
Avis spontané
Réponse de Roen Health
Hello Beth! Thank you so much for sharing! We’re thrilled to hear that you’re happy with your results and progress. We’re grateful to be part of your journey and look forward to having you as part of the RoenRx family!
Quick and easy process
Roen was quick and easy to sign up for. Answering the questions and providing the information needed, they were quick to have my wt loss plan and was sent to my door quickly. Starting the process, they provided simple dosage instructions, administration instructions, and drug information. They truly have made this transition in my life a little easier.
26 juillet 2026
Avis spontané
Réponse de Roen Health
Hello Sarah! Thank you so much for sharing your experience! We’re happy to hear that the sign-up process, delivery, and treatment instructions were clear and straightforward. It means so much to know that RoenRx has helped make this transition a little easier for you. We’re grateful to be part of your journey!
Roenrx has made my weight loss journey…
Roenrx has made my weight loss journey a very smooth and comfortable transition. The team and staff are great when responding to any questions or concerns. I really like that they are available anytime I have reach out. They also check in with me periodically. The pharmacy and delivery service is awesome as well, I always receive my medication as scheduled. I would recommend Roenrx to anyone seeking assistance with getting their weight down. They really support you in achieving the goal you set for yourself, but also with any other medical concerns that will directly affect the medication that is tailored to you individually. I am currently fulfilling my goal with Roenrx.
1 février 2026
Avis spontané
Réponse de Roen Health
Hello Maureen! Thank you so much for sharing your experience! We’re thrilled to hear that your journey with RoenRx has been smooth, comfortable, and well-supported. Knowing that our team, pharmacy, and delivery service have consistently met your needs means so much to us.
We’re honored to be part of your progress and proud to support you with care tailored to your individual needs and goals. Congratulations on everything you’ve achieved so far—we’re excited to continue cheering you on!
Takes money doesn’t tell you that for…
Takes money doesn’t tell you that for membership
Only 130 for that both 500 600
3
Months and 1 month like 400 dollars who had that much money wtf that rent money
31 juillet 2026
Réponse de Roen Health
Hi Hannah, we understand why seeing charges that were higher than you expected would be frustrating, especially when you believed you were only paying for the medication. We're sorry for the confusion this caused. Our program includes a recurring membership, which is outlined during sign-up. The introductory $39 is for the discounted membership, which then renews at $135 per month (or $216 for a two-month prepaid membership) and includes ongoing access to your medical provider, care coordinator, and our app. Medication costs are billed separately and vary depending on the prescribed dosage, which is why higher-strength medications have higher prices. We also offer prior authorization to determine whether your insurance may cover a brand-name weight loss medication.
We'd appreciate the opportunity to review the charges on your account and answer any questions you may have. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to go over the amounts with you.
refused to send product or refund
I placed an order, and was told that I would receive the order by July 6th. It is July 22 and the order has not been sent. Roenrx at first blamed the pharmacy, then they blame FedEx. Now that I have requested a refund for a product that has not been shipped, they are refusing. My advice go through someone else, as Roenrx is a scam.
22 juillet 2026
Avis spontané
Réponse de Roen Health
Hello Jason! I’m truly sorry for the delay and the conflicting information you received about your order. I understand how frustrating it is to still be waiting past the expected delivery date, especially after requesting a refund. I’d like the opportunity to personally review your account and help resolve this. Please email me directly at lydia@roenrx.com with your account information so I can assist you as quickly as possible.
I had ordered a vial of semi gluten and…
I had ordered a vial of semi gluten and I wasn’t monitoring my credit card because it was automatic paid and my husband was ill at the time and I didn’t check the charges. I checked this month and roenrx has charged me over $2600, and they used different names on the charges. Bioverse,glp-1 vbioverse, v*bioverse,roen health.. one charge
859, 2 charges 670 one charge 454, and others 39 dollars.
21 juillet 2026
Avis spontané
Réponse de Roen Health
Hello Pat! I’m truly sorry for the concern and frustration these unexpected charges have caused, especially while you were caring for your husband. I’d like to personally review your RoenRx account and clarify any charges associated with us. Please note that RoenRx and Bioverse are separate companies, and RoenRx cannot bill under the Bioverse name. Please email me directly at lydia@roenrx.com so I can investigate and help address any RoenRx-related charges as quickly as possible.
Access to a Healthier Life
Offering opportunity to gain access to being healthier for a reasonable price. Good service and quick delivery.
Thank you
19 juillet 2026
Réponse de Roen Health
Thank you for sharing your experience! I’m so glad RoenRx has helped make your health journey more accessible and affordable. It’s wonderful to hear that you received great service and quick delivery. We truly appreciate your trust and support! We are excited to have you as part of the RoenRx family.
The worst
The worst. It’s no wonder they are the lowest rated company. They are a scam company
13 mars 2026
Avis spontané
Réponse de Roen Health
Hello Andy! I’m sorry to hear that your experience left you feeling this way. I’d like the opportunity to review what happened and help address your concerns personally. Please email me directly at lydia@roenrx.com with your account information so I can assist you. Thank you!
Charged twice for a dermatology visit…
Charged twice for a dermatology visit and the screen never loaded just a circle spinning rod and round for over 10 min. Then I got charged twice and never had any visit. I want my money back
15 juillet 2026
Réponse de Roen Health
Hello Erica! I’m truly sorry you were charged twice and unable to access your dermatology visit. I understand how frustrating this must be, and I’d like to personally review the charges and help resolve this. Please email me directly at lydia@roenrx.com with your account information so I can assist you as quickly as possible.
I canceled my membership and they KEEP…
I canceled my membership and they KEEP trying to CHARGE my card!!!! It needs to STOP!
29 mai 2026
Réponse de Roen Health
Hello Elisha! I’m truly sorry for the frustration and concern caused by these continued charge attempts after you canceled. I’d like to personally review your account, confirm your membership status, and help address this immediately. Please email me directly at lydia@roenrx.com with your account information so I can assist you as quickly as possible. Thank you!
After texting with a customer service…
After texting with a customer service representative about what I will be charged, they overbuild me by almost $300. I have been fighting with them for a couple of days now about this. I was told in writing I will be charged $39. I’ve sent them screenshots of the text thread of them telling me that. There was nothing on the website that said I was gonna be charged that much. They also offer 30 day return policy which they are not honoring. Do not purchase from this company.
12 juillet 2026
Avis spontané
Réponse de Roen Health
Hello Lisa! I’m truly sorry for the frustration and confusion regarding the amount you were charged. I understand why receiving a charge different from what you expected would be upsetting, especially after sharing screenshots of the information provided to you. I’d like to personally review the communication and charges on your account.
For clarification, our 30-day policy applies when someone is determined not to be eligible for our program; it is not a return or refund policy for orders. Please email me directly at lydia@roenrx.com with your account information so I can review what happened and help address your concerns.
If i could give a zero rating i would
If i could give a zero rating i would. I clicked on a social media ad for a good price for Tirzepatide medication and a claim of NO subscription fees.
After answering automated interview question forms and entering my credit card it said i would be charged a one time $39 subscription fee, i clicked next to see if the price of the medication was legit and that was the price for semaglutide so it was the typical bait and switch and the Tirzepatide was really expensive so i exited and never checked out or completed the transaction but was charged the $39 one time DISCOUNTED subscription fee that later i found out they were charging $135 monthly SUBSCRIPTION fees and that is without any prescription or meds!!!!
I contacted their support and was repeatedly told via automated pre-typed responses that subscription fees do not get reversed once they are charged, as if they would refund med fees either 🤔
I rewrote my letter with clarity what happened and trying to find out what the charges actually were for before telling them where to stick it. 🤔 i got another email saying to cancel i would have to login to my account to stop future charges to cancel the subscription. Grrrr....
Thank god just today my Chase credit card was able to instantly reverse those fraudulent charges and cancel future charges from them unless i give them my cc number again.
I need to now monitor my card just to make sure, but ROEN RX is a huge effin scammer DO NOT do business or even click on their links.
Oh and to top it off the FDA is onto their malpractice and deceptive ways as well.
Go to FDA site and add this. Unfortunately we can'tpost links here.
/inspections-compliance-enforcement-and-criminal-investigations/warning-letters/roen-health-inc-dba-roenrx-728293-06082026
11 juillet 2026
Avis spontané
Réponse de Roen Health
Hello! I’m truly sorry for the frustration and confusion you experienced regarding the $39 charge, medication pricing, and ongoing membership.
Your monthly weight loss membership fee provides access to a Provider, Care Team support, weight loss medication options, a nutrition plan, and a workout plan. We also work directly with your insurance to help obtain coverage for your preferred weight loss medication. If your insurance does not cover your prescription, we may be able to prescribe a non-GLP medication, which is included with your membership, or a GLP medication for an additional cost
I understand how upsetting it would be to receive a charge when you believed you had not completed enrollment, especially after seeking clarification and receiving responses that did not address your concerns.
I’d like to personally review your enrollment, account activity, and communications to determine what happened and ensure your membership status is addressed. Please email me directly at lydia@roenrx.com with your account information so I can assist you.
This company is scamming big time
This company is scamming big time. They falsely advertise weight loss meds for $39.00. Actually charge $39 to APPLY for these meds. Then you are subscribed without your knowledge even if you choose not to go forward. They don’t let you know and secretly bill $135/month for nothing. They will not refund for any reason.avoid like the plague,
24 juin 2026
Avis spontané
Réponse de Roen Health
Hello Ruthie, I’m truly sorry for the frustration and confusion surrounding the $39 introductory membership charge and the $135 monthly renewal.
Our weight-loss membership provides access to a medical provider, Care Team support, medication options, nutrition guidance, and a workout plan. We can also work with your insurance to seek coverage for your preferred medication. If insurance does not cover it, eligible non-GLP medications may be included with the membership, while GLP-1 medications are available for an additional cost.
I understand that these details may not have been clear during your enrollment. I’d like to personally review your account, the information you received, and the charges in question. Please email me directly at lydia@roenrx.com with your account details so I can help address your concerns.
3 month treatment = Only 8 weeks? 5 syringes? Seriously??
Was told I received a "3 month treatment" package - Instructions on bottle states "Week 1-4" and "Week 5-8". To my knowledge there are roughly 4 weeks per month. In package I had also received 5 syringes....5? 8 weeks, 5 syringes... so what of my other 4 weeks? What of the other 7 syringes that would be need for a 3 month treatment? My 6 y/o is better at math that these guys apparently.
25 juin 2026
Avis spontané
Réponse de Roen Health
Hello George! I’m truly sorry for the confusion and concern caused by the instructions and number of syringes included with your order. I understand why the quantities would not appear to match a three-month treatment plan. I’d like to personally review your prescription, dosing instructions, and shipment contents to determine what happened and help resolve any missing supplies. Please email me directly at lydia@roenrx.com with your account and order details so I can assist you as quickly as possible.
After they took $135.00 out of my…
After they took $135.00 out of my account for the second month in a row, now they are saying that they can't refund my money after I have sent emails since May 3 saying that I did not want there services. How can you just steal someone's money. If someone is saying they DO NOT WANT YOUR SERVICES. NO MEANS NO! I am going to find out if there is a way to bring justice not only me but all the others that have had there money taken.
6 juillet 2026
Avis spontané
Réponse de Roen Health
Hello Deborah! I’m truly sorry for the frustration and distress caused by these charges, especially after you contacted us to cancel. I understand why you’re upset and want this resolved. I’d like to personally review your cancellation requests, account activity, and charges to determine what happened and help address your concerns. Please email me directly at lydia@roenrx.com with your account information so I can assist you as quickly as possible.
It took over 6 weeks to have my…
It took over 6 weeks to have my medication delivered and then it was delivered to the wrong address
30 mai 2026
Réponse de Roen Health
Hello Maria! I’m truly sorry that you waited more than six weeks for your medication only to have it delivered to the wrong address. I understand how frustrating and concerning this must have been. I’d like to personally review your order and delivery details and help resolve this. Please email me directly at lydia@roenrx.com with your account information so I can assist you as quickly as possible.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.