ROK Marsh Avis 

Awful experience!

Terrible customer service and communication when viewing and offering on a property

I tried to discuss this with the individual and management but I didn’t get anywhere

I would not recommend them

Rok marsh were brilliant from start to finish as they took over our sale from another vendor and then also dealt with our purchase as well.
The difference between Rok and our first vendor was literally night and day. Couldn't be more helpful and clear. Also the communication along the whole journey was excellent which just helps so much.
Would definitely use rok marsh again if required and recommend them to anyone i know.

Thank you to Lucy, Ellen, Danielle and Kayleigh at rok marsh.

Having just completed the sale of my property with ROK Marsh and the lovely Ellen Harvey, I simply couldn’t recommend them highly enough. Ellen has been on hand the whole way through, using WhatsApp meant I could message with any query as it hit my brain and Ellen or one of the team always replied in good time. Ellen has worked tirelessly to facilitate a painless transaction and especially when my purchaser’s solicitor was not very good with communication. If you’re looking for a friendly professional, no fuss, approach then Ellen is the agent to ask in my opinion.

Proactive and very helpful group of people who want to move the transaction along as quickly as possible while understanding the complex nature of property sales. Recommended as a first time buyer.

Danielle Kelly and the team at ROK Marsh are INCREDIBLE!! So quick to respond to literally everything (I'm sure she never has a break!!) The WhatsApp group chats are an amazing idea and it means that those 2am thoughts can be fired off and someone will be right back to you in the morning. Really lovely person too which just helps the amazing work she does.

ROK Marsh are a very professional, reliable company who throughout our buying process have offered updates, even when there haven't been. they provide steps on what to do if you're property isn't selling to make it more s
desirable. Every time I have called the office every member of the team has been friendly and helpful and put you at ease.

Danielle was my main POC throughout the buying process and she is amazing. Very friendly, very helpful, nothing feels like too much of an ask for her. She is always available for questions or chats and works around the clock. She goes above and beyond and knows soo much about the industry!

I highly recommend using ROK Marsh when selling or renting or even buying as they take a lot of the stress out of an experience that is guaranteed to be stressful.

Thank you so much again Danielle and the team at ROK Marsh ❤️

From the moment we put our house on the market until completion ROK Marsh were fantastic, they were always there when there was a problem(Solicitor) and there were many. They were easy to communicate with and nothing was to much trouble, first class service!

Professional, competent and friendly service.

We met Danielle on the first and subsequent second viewing. She was friendly, accommodating and tool the time to answer our questions. We also had young children with us, with whom se was equally accommodating.

Throughout the buying process she was efficient and kept us up to date with progress from up and down the buying chain, which was helpful. The process took around 3 months from start to finish and always felt in hand, well managed and well communicated.

The only develop area I would have liked personally, would have been more access to the property prior to the exchange of contracts, to satisfy ourselves on certain issues. That said, we have taken over the property now, and it has all happened seamlessly, so probably my own anxieties driving this.

All in all, a really professional service - thank you.

Absolutely fantastic service from all involved from start to finish . No question was a stupid one and we felt listened to . Very smooth transaction and we are all settled in .

The whole process was streamline from the minute we met Matt. He came to our house sat with us and went through our lending options. He was extremely knowledgeable and gave us confidence. The pictures were taken within a week and we were live on Rightmove. We had regular viewings arranged and they catered to our needs having young children. There was an online portal where we could view everything that was going on in terms of booked viewings and feedback. They sold our house and kept us updated the whole time and checked in. I would 100% recommend to friends and family.

Ellen and Lucy have been nothing short of spectacular in sorting out our house sale. From the moment we met them we knew we were in safe hands . Friendly and always happy to help. Great communications. They completely took us under their wings and guided us faultlessly through the whole process.

Danielle was really attentive and supported us very well through a difficult purchase (no fault of Rok Marsh). She was the there to do all the chasing and communicating.

WhatsApp group made communication between us super easy and she would pick up the phone always.

Would definitely recommend!

We asked Danielle Kelly to help us let our property. We knew nothing of the process or what to expect as it was our first time. From the get go we felt so comfortable, she was so knowledgeable, answered all 400 thousand of our questions, kept us informed throughout and is just such a lovely person to liaise with. I never knew the process could feel so easy. If I had 100 properties I would choose her every time. I really can’t recommend her enough!

Danielle Kelly helped us through our journey of renting our house out for the first time.

She was very thorough and explained the process to us to see what we were looking for. As it was our first time we were nervous, but Danielle made us feel incredibly supported throughout and was always around to answer any questions we had. It couldn’t have been easier renting our house out with Danielle. I couldn’t recommend her enough.

Although I ultimately decided not to sell my house, I must commend Danielle for her exceptional service throughout the process. Despite my decision, Danielle remained dedicated, providing constant communication, updates, and valuable advice every step of the way. Her professionalism and commitment to ensuring a smooth experience were truly commendable. Should I ever decide to sell in the future, I would not hesitate to enlist Danielle's services again. Her expertise and attentiveness make her a standout in the real estate industry. Highly recommended.

Danielle Kelly. Full 5 stars to her. From the very beginning she was so approachable and helpful. Nothing was too much trouble and to be honest she made me feel like I could trust her right from the off. (Not a common feeling when moving home).

She sold my property in 2 weeks getting me exactly what I wanted. Told me the truth and delivered on what she said.

I would use Danielle for every sale I make in the future. I even told her when she retires I still expect her to sell my house.

Great service, great person. Recommend all day long. 5 stars!

ROK Marsh and RBM Solutions have been absolutely amazing throughout the purchase of my first home. Danielle has been so supportive throughout this whole process. She always responded quickly to any questions that I had and I could always count on her to follow up with solicitors/conveyancers to ensure everything kept moving. I was never not kept in the loop on my purchase. Matt and Chelsea have also been fantastic at finding the best mortgage for me. They have been incredibly informative and friendly throughout. I can happily recommend ROK Marsh and RBM Solutions to anyone!

I was given a valuation on my property and then was left to make my decision. I was given some good advice while making my decision. Whilst I'm not going to list my property with ROK as I've done a private sale, I'm very grateful to Danielle for her customer service, professionalism and not pressuring me to make a decision quickly.

ROK Marsh have been amazing throughout our purchase process. Danielle Kelly always kept us informed with where we are in the process and constantly made efforts towards quickening the process. Highly recommend using ROK Marsh!

Matt, Lucy and Ellen were consistently superb, supportive and always there for us. Moves can be stressful and ours was but with their resolute, experienced and caring approach it was made that much easier.
We sold and bought through them and couldn't recommend enough.
Re-established my faith in Estate Agents.