The phone is answered very quickly and the staff are so helpful and friendly. I initially spoke to Nathan who answered all my questions which was so useful in making a decision. Subsequently booked... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
ROL sent out a mail shot with some last minute ideas. We rang through and got to speak to Julia who really was able to help. Afer supplying the Cruise information she laised with the cruise line Regen... Voir plus
L'entreprise a répondu
Have used ROL many times for cruise bookings and Logan for the last couple - all staff are very friendly and knowledgeable and would recommend them to anyone considering booking a cruise Thanks Logan... Voir plus
We booked our 1st ROL cruise with Emma on Saturday afternoon. A misunderstanding meant we booked the wrong cruise date. I contacted Emma on Sunday as soon as I realised. She was superb and arranged to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de ROL Cruise
Écrit par l'entreprise
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Écrit par l'entreprise
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Coordonnées de contact
Lexden House, London Road, Lexden, CO34DB, Colchester, Royaume-Uni
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4,9
Excellent
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I feel let down
I feel let down. I was assured that my purchase was the lowest price available but was subsequently approached by another agent who quoted £500 lower.
Not what I expect for a loyal customer.
ROL are aware that my husband died unexpectedly last year whilst on a long cruise to the Amazon and Carribbean. I received no advice or support from ROL at that very stressful time but have continued to place my travel in their hands.
10 juillet 2026
Réponse de ROL Cruise
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience. Your comments have been passed on to our Sales Team for review. We value your feedback and hope to provide you with a much improved experience in the future. Kind regards, The ROL Cruise Team
Réponse de ROL Cruise
Thank you for your review, we are so pleased to hear that you found the booking process very easy. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Excellent advice and attention
Excellent advice and attention to detail as a returning and satisfied ROL customer
9 juillet 2026
Réponse de ROL Cruise
Thank you for your review, we are so pleased to hear that the service was excellent. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Thank you Georgia
Georgia helped us make a booking.It was a very pleasant experience as always, answering all our questions and advising us when we sought help
9 juillet 2026
Réponse de ROL Cruise
Thank you for your review, we are so pleased to hear that Georgia was able to assist you with your booking. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Claire was most professional and helpful
9 juillet 2026
Réponse de ROL Cruise
Thank you for your review, we are delighted to hear that you found Claire professional and helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
It's always made easy booking with ROL
It's always made easy booking with ROL
The agent listens to the client and together you achieve what you want.
The agent takes all the hassle out of what could be a stressful experience.
9 juillet 2026
Réponse de ROL Cruise
Thank you for your review, we are delighted to hear that you find the booking process easy and stress-free. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Liam and his concierge team are so…
Liam and his concierge team are so professional and knowledgeable. We always get contacted the same day when we have a query.
Over 1,500 nights on board booked through ROL, everything has been perfect.
Knowing our needs and wants makes for a much easier booking process.
One time, when we have had to change our plans Liam has been there with hotel bookings while we were crossing the Atlantic, taking all the anxiety out of the equation for us.
We also enjoy the benefits of cruise miles, every discount we get is appreciated.
6 juillet 2026
Réponse de ROL Cruise
Thank you for your amazing review, we are so pleased that you book regularly with us and that you find the concierge team professional and knowledgeable. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Booking process was very simple and…
Booking process was very simple and Jasmine was so professional and friendly
9 juillet 2026
Réponse de ROL Cruise
Thank you for your review, we are delighted to hear that you found Jasmine professional and friendly. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your review, we are pleased to hear that you find our agents knowledgeable, friendly and efficient. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Have used ROL cruises for a number of…
Have used ROL cruises for a number of years, very proficient, easily contactable, friendly and have some very good offers
5 juin 2026
Réponse de ROL Cruise
Thank you for your lovely review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Thank you again, Shane
Fantastic help and organisation from our ROL adviser, Shane. He is a real ambassador for ROL. Thank you Shane.
3 juillet 2026
Réponse de ROL Cruise
Thank you for your review, we are delighted to hear that Shane was able to assist you with your booking. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Booking
Emma was so friendly and helpful when we booked the holiday over the phone, I felt she was genuinely excited for us and the wonderful time we would have.
It was so easy to book, just the name of the cruise and everything was straight forward.I
I know we will have a holiday of a lifetime
8 juillet 2026
Réponse de ROL Cruise
Thank you for your review, we are delighted to hear that you found Emma friendly and helpful. We are so pleased to hear that you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Good advice helpful and efficient
8 juillet 2026
Réponse de ROL Cruise
Thank you for your review, we are so pleased to hear that the agent was helpful and efficient. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Very helpful staff
Very helpful staff, polite and friendly, answered all my questions. The booking process was straightforward.
8 juillet 2026
Réponse de ROL Cruise
Thank you for your review, we are thrilled to hear that the agent was very helpful, polite and friendly. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your review, we are pleased to hear that you find our agents professional and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Very efficient and helpful
The person that help us to make our booking was polite, knowledgable and very helpful. He took the stress out of the booking experience and we have used ROL in the past and have always been pleased with the service level.
6 juillet 2026
Réponse de ROL Cruise
Thank you for your amazing review, we are so pleased that you book regularly with us and that you find our agents polite, knowledgeable and helpful. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Caller was excellent and helped us a…
Caller was excellent and helped us a great deal. I would certainly recommend Callum as an advisor and ROL.
6 juillet 2026
Réponse de ROL Cruise
Thank you for your 5-star review, we hope you are looking forward to your holiday. We are delighted to hear that you would recommend us and that you found Callum excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
I was not told about a 5% automatic …
I was not told about a 5% automatic discount on booking, off the fares quoted to me
6 juillet 2026
Réponse de ROL Cruise
Thank you for your 4-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Great selection of cruises
Excellent pricing, friendly staff and great selection of cruises to examine
3 juillet 2026
Réponse de ROL Cruise
Thank you for your review, we are delighted to hear that you find our agents friendly. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
We booked our cruise with the minimum…
We booked our cruise with the minimum of fuss by going through ROL again. They were also very helpful in advising us to the location of our cabin.
6 juillet 2026
Réponse de ROL Cruise
Thank you for your review, we are pleased to hear that you find our agents very helpful. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
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